Roadside Assistance......................2Contacting Roadside Assistance.......................... 2
Instructions for Transporters.................................. 3
Use a Flatbed Only 3Disable Self-Leveling (air suspension vehicles only) 3Activate Tow Mode 3Connect the Tow Chain 4Pull Onto the Trailer and Secure the Wheels 4
Safety Information..........................5Seat Belts....................................................................... 5
Wearing Seat Belts 5Wearing Seat Belts When Pregnant 6Seat Belt Pre-tensioners 6Testing Seat Belts 7Seat Belt Warnings 7
Child Safety Seats....................................................... 8
Guidelines for Seating Children 8Choosing a Child Safety Seat 9Seating Larger Children 11Installing Child Safety Seats 11Installing Seat Belt Retained Child Seats 11Installing ISOFIXChild Seats 12Attaching Upper Tether Straps 12Testing a Child Safety Seat 13Warnings - Child Safety Seats 13
Tesla Built-In Rear Facing Child Seats.............. 14
Usage Restrictions 14Opening 14Folding 15Seating a Child 16Warnings - Tesla Child Seats 17
Airbags.......................................................................... 18
Location of Airbags 18How the Airbags Work 19Types of Airbags 19Disabling the Passenger Front Airbags 20Inflation Effects 21Airbag Warning Indicator 21Airbag Warnings 21
Tire Care and Maintenance................................... 22
Maintaining Tire Pressures 22Inspecting and Maintaining Tires 23Replacing Tires and Wheels 24Using Tire Chains 25Tire Pressure Monitoring 25Understanding Tire Markings 27
Vehicle Loading.........................................................29
Load Capacity Labeling 29Calculating Load Limits 30Towing a Trailer 30Roof Racks 30
Disclaimers................................................................... 31
Vehicle Telematics/Data Recorders 31Quality Control 31
Declarations of Conformity.................................. 32
Key and Passive Unlocking System 32Tire Pressure Monitoring System 33Media Control Unit 33Radio Frequency Information 34
Reporting Concerns.................................................35
Contacting Tesla 35
Warranty..........................................36General Warranty Provisions............................... 36
Who is the Warrantor? 36What Vehicles are Covered? 36Multiple Warranty Conditions 36Limitations and Disclaimers 36Ownership Transfer 36Who Can Enforce this New Vehicle Limited Warranty? 37When Does the Warranty Period Begin and End? 37
Warranty Coverage................................................. 37
Basic Vehicle Limited Warranty 37Supplemental Restraint System Limited Warranty 37Battery and Drive Unit Limited Warranty 38
Exclusions and Limitations................................... 38
Warranty Limitations 38Additional Limitations and Exclusions 39Voided Warranty 40Damages 40
Obtaining Warranty Service................................ 40
Payment of Tax for Repairs 41Reasonable Time for Repairs 41Roadside Assistance (Japan) 41Modifications and Waivers 41
Dispute Resolution.................................................... 41Contents
Contacting Roadside Assistance
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of your warranty period.
To contact Roadside Assistance, call: 0120-097-5214
Advise the representative of the vehicle identification number (VIN), license plate number, mileage, your location, and the nature of the problem. The VIN is on the upper dashboard on the
driver’s side of your vehicle and is visible through the windshield.
It is your responsibility to provide vehicle transporters with instructions on how to transport
Model S (see Instructions for Transporters on page 3).
Roadside Assistance
2Model S Quick Guide
Instructions for Transporters
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by Tesla. Do not transport Model Swith the tires directly on the ground.Caution: Damage caused by transporting
is not covered by the warranty.Caution: To transport Model S, follow the
instructions exactly as described next.
Disable Self-Leveling (air suspension
vehicles only)
If Model S is equipped with Smart Air Suspension, it automatically self-levels, evenwhen power is off. To prevent damage, youmust activate Jack mode to disable self-
leveling:
1. Touch Controls > Driving on the
touchscreen.
2. Press the brake pedal, then touch Very
High to maximize height.
3. Touch Jack.
When Jack mode is active,
Model S displays this indicator
light on the instrument panel,
along with a message telling you
that active suspension is
disabled.
Note: Jack mode cancels when Model S is
driven over 7 km/h.
Warning: Failure to activate Jack mode
on a Model S equipped with Smart Air
Suspension can result in the vehicle becoming loose during transport, which
may cause significant damage.Activate Tow Mode
Model S may automatically shift into Park
when it detects the driver leaving the vehicle, even if it has previously been shifted intoNeutral. To keep Model S in Neutral (which
disengages the parking brake), you must use
the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the
touchscreen, touch Controls > E-Brake &
Power Off > Tow Mode .When Tow mode is active, Model S
displays this indicator light on the
instrument panel, along with a
message telling you that Model S is
free-rolling.
Note: Tow mode cancels when Model S is
shifted into Park.
Caution: If the electrical system is not
working, and you therefore cannot
release the electric parking brake,
attempt to quick start the 12V battery.
For instructions, call Tesla. If a situation
occurs where you cannot disengage the
parking brake, use tire skids or transport
Model S for the shortest possible distance
using wheeled dollies. Before doing so,
always check the dolly manufacturer’s specifications and recommended load
capacity.
Roadside Assistance
Roadside Assistance3
Connect the Tow Chain
1. Remove the nose cone.
Insert a plastic pry tool into the top right
corner, and gently pry the nose cone toward you. When the clip releases, pull
the nose cone toward you, without
twisting or bending, to release the three remaining clips.
2. Insert the towing eye.
Fully insert the towing eye (found in the
front trunk) into the opening on the right
side, then turn it counter-clockwise until securely fastened.
3. Attach the tow chain to the towing eye.
Caution:
Before pulling, make sure the
towing eye is securely tightened.Pull Onto the Trailer and Secure the
Wheels
Secure wheels using chocks and tie-down
straps:
• Ensure any metal parts on the tie-down straps do not contact painted surfaces orthe face of the wheels.
• Do not place straps over body panels or through the wheels.Caution: Attaching straps to the chassis,
suspension or other parts of the vehicle's
body may cause damage.Caution: To prevent damage, do not
transport Model S with the tires directly
on the ground.
Roadside Assistance
4Model S Quick Guide
Inspecting and Maintaining TiresRegularly inspect the tread and side walls for
any sign of distortion (bulges), cuts or wear.Warning: Do not drive Model S if a tire is
damaged, excessively worn, or inflated to
an incorrect pressure. Check tires
regularly for wear, and ensure there are
no cuts, bulges or exposure of the ply/
cord structure.
Tire Wear
Model S is originally fitted with tires that have wear indicators molded into the tread pattern.
When the tread has been worn down to
1.6 mm, the indicators start to appear at the
surface of the tread pattern, producing the effect of a continuous band of rubber across
the width of the tire.
Replace a tire as soon as an indicator band
becomes visible or the tread depth reaches the minimum permitted by law.
Tire Rotation, Balance, and Wheel Alignment
Tesla recommends rotating the tires every 8000 km.
Unbalanced wheels (sometimes noticeable as vibration through the steering wheel) affect
vehicle handling and tire life. Even with
regular use, wheels can get out of balance.
Therefore, they should be balanced as
required.
If tire wear is uneven (on one side of the tire
only) or becomes abnormally excessive, check
the alignment of wheels.
Note: When replacing only two tires, always
install the new tires on the rear.
Punctured Tires
A puncture eventually causes the tire to lose
pressure, which is why it is important to check
tire pressures frequently. Permanently repair
or replace punctured or damaged tires as
soon as possible. Do not drive with a
punctured tire, even if the puncture has not
caused the tire to deflate. A punctured tire
can deflate suddenly at any time.
Your tubeless tires may not leak when
penetrated, provided the object remains in the
tire. If, however, you feel a sudden vibration or
ride disturbance while driving, or you suspect
a tire is damaged, immediately reduce your
speed. Drive slowly, while avoiding heavy
braking or sharp steering and, when safe to do
so, stop the vehicle. Arrange to have Model S
transported to a Tesla service center, or to a
nearby tire repair center.
Note: In some cases, you can temporarily
repair small tire punctures (under 6 mm) using
an optional tire repair kit available from Tesla. This allows you to slowly drive Model S to
Tesla or to a nearby tire repair facility.Warning: Do not drive Model S with a
punctured tire. Even if the punctured tire has not deflated, it can suddenly deflate
at any time.
Flat Spots
If Model S is stationary for a long period in
high temperatures, tires can form flat spots. When Model S is driven, these flat spots causea vibration which gradually disappears as thetires warm up and regain their original shape.
To minimize the flat spots during storage,
inflate tires to the maximum pressure
indicated on the tire wall. Then, before driving, release air to adjust tire pressure to the
recommended levels.
Driving in Low Ambient Temperatures
Tire performance is reduced in low ambient temperatures, resulting in reduced grip and an
increased susceptibility to damage from
impacts. Performance tires can temporarily
harden when cold, causing you to hear
rotational noise for the first few kms until the tires warm up. Contact Tesla for winter tire
recommendations.
Safety Information
Safety Information23
General Warranty ProvisionsTesla Motors Japan LLC (“Tesla”) will provide repairs to a Model S vehicle during the applicablewarranty period in accordance with the terms, conditions and limitations defined in this New
Vehicle Limited Warranty.
Who is the Warrantor?
What Vehicles are Covered?
This New Vehicle Limited Warranty applies to a Model S vehicle sold by Tesla in the Tesla Japan Warranty Region. For purposes of this New Vehicle Limited Warranty, the Tesla Japan Warranty
Region is defined as all 47 prefectures of Japan, provided that you return to the Tesla Japan
Warranty Region in order to receive warranty service. Any subsequent purchaser or transferee
must return to the Tesla Japan Warranty Region in order to obtain warranty service regardless of
the country in which such purchaser or transferee may have subsequently purchased or
transported the vehicle.
Multiple Warranty Conditions
This New Vehicle Limited Warranty contains warranty terms and conditions that may vary
depending on the part or system covered. A warranty for specific parts or systems is governed by
the coverage set forth in that warranty section as well as other provisions in this New Vehicle
Limited Warranty.
Limitations and Disclaimers This NEW VEHICLE LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE INCONNECTION WITH YOUR TESLA VEHICLE. Implied and express warranties and conditions
arising under applicable laws, if any, are disclaimed to the fullest extent allowable by law, or limited in duration to the term of this New Vehicle Limited Warranty.
THE PERFORMANCE OF NECESSARY REPAIRS AND PARTS REPLACEMENT BY TESLA IS THE EXCLUSIVE REMEDY UNDER THIS NEW VEHICLE LIMITED WARRANTY OR ANY IMPLIEDWARRANTIES. Tesla does not authorize any person or entity to create for it any other obligationsor liability in connection with this New Vehicle Limited Warranty. The decision of whether to
repair or replace a part or to use a new or re-manufactured part will be made by Tesla, in its sole discretion.
Ownership Transfer
This New Vehicle Limited Warranty is transferable at no cost to any person(s) who subsequently
and lawfully assume(s) ownership of the vehicle after the first retail purchaser within the
described limitations of this New Vehicle Limited Warranty (“subsequent purchaser”).
Warranty
36Model S Quick Guide
Battery and Drive Unit Limited WarrantyThe Model S lithium-ion battery (the “Battery”) and Drive Unit are extremely sophisticatedpowertrain components designed to withstand extreme driving conditions. You can rest easy
knowing that Tesla’s state-of-the-art Battery and Drive Unit are backed by this Battery and Drive
Unit Limited Warranty, which covers the repair or replacement of any malfunctioning or defective
Battery or Drive Unit, subject to the limitations described below. If your Battery or Drive Unit
requires warranty service, Tesla will repair the unit, or replace it with a factory reconditioned unit.
When replacing a Battery, Tesla will ensure that the energy capacity of the replacement Battery is
at least equal to that of the original Battery before the failure occurred. To provide you with even
more assurance, this Battery and Drive Unit Limited Warranty will also cover damage to your
vehicle from a Battery fire even if it is the result of driver error. (Coverage will not extend to
damage that had already been sustained before a Battery fire occurred, or to any damage if the
Battery fire occurred after your vehicle had already been totaled.) Your vehicle’s Battery and
Drive Unit are covered under this Battery and Drive Unit Limited Warranty for a period of 8 years or for the number of km/miles specified below for your Battery configuration, whichever comesfirst:
• 60 kWh - 200,000 km
• 85 kWh - unlimited km
Despite the breadth of this warranty, damage resulting from intentional actions (including intentionally abusing or destroying your vehicle or ignoring active vehicle warnings), a collision or accident (excluding from Battery fires as specified above), or the servicing or opening of the
Battery or Drive Unit by non-Tesla personnel, is not covered under this Battery and Drive Unit
Limited Warranty.
In addition, the Drive Unit is subject to the exclusions and limitations described in this New
Vehicle Limited Warranty. Damage to the Battery resulting from the following activities is also not covered under this Battery and Drive Unit Limited Warranty:
• Physically damaging the Battery, or intentionally attempting, either by physical means, programming, or other methods, to extend (other than as specified in your owner
documentation) or reduce the life of the Battery;
• Exposing the Battery to direct flame (excluding from Battery fires as specified above); or,
• Flooding of the Battery.
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time and use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is
NOT covered under this Battery and Drive Unit Limited Warranty. See your owner documentation for important information on how to maximize the life and capacity of the Battery.
Exclusions and Limitations
Warranty Limitations This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly orindirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse,
negligence, accident, improper maintenance, operation, storage or transport, including, but not
limited to, any of the following:
Warranty
38Model S Quick Guide
Voided Warranty
You are responsible for the proper operation of the vehicle and for receiving and maintaining detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or
maintenance and description of service or maintenance items, which should be transferred to
each subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow
the specific instructions and recommendations regarding the use and operation of the vehicle
provided in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories; • Carrying passengers and cargo within specified load limits; and• Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage
may be excluded due to improper maintenance, service or repairs. Tesla Service Centers and
Tesla authorized repair facilities have special training, expertise, tools and supplies with respect to
your vehicle and, in certain cases, may employ the only persons or be the only facilities authorized
or certified to work on certain parts of your vehicle. Tesla strongly recommends that you have all
maintenance, service and repairs done at a Tesla Service Center or Tesla authorized repair facility
in order to avoid voiding, or having coverage excluded under, this New Vehicle Limited Warranty.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or altered or the odometer or other related system disconnected, altered or rendered inoperative so that it is difficult to determine the VINnumber or actual mileage;
• Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages Tesla hereby disclaims any and all indirect, incidental, special and consequential damages arisingout of or relating to your vehicle, including, but not limited to, transportation to and from a Tesla Service Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal orcommercial property, inconvenience or aggravation, emotional distress or harm, commercial loss
(including but not limited to lost profits or earnings), towing charges, bus fares, vehicle rental,
service call charges, gasoline expenses, lodging expenses, damage to tow vehicle, and incidental
charges such as telephone calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of
the vehicle at the time of the claim.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of such damages or such damages are reasonably foreseeable. Some states or provinces do not
allow the exclusion or limitation of indirect, direct, special, incidental or consequential damages,
so the above limitations or exclusions may not apply to you.
Obtaining Warranty Service To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense, during regular business hours to a Tesla Service Center, or
such other repair facility designated by Tesla in the Tesla Japan Warranty Region. The location of the nearest Tesla Service Center may be obtained by visiting www.teslamotors.com. The location
of Tesla Service Centers is subject to change at any time and without prior notice.
Warranty
40Model S Quick Guide