
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)•Authorized dealer name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Alfa Customer Center
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone:
1–844–Alfa–USA (1–844–253–2872)
Alfa Canada Customer Center
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1–800–
465–2001 (English) Phone: 1–800–387–9983 (French)
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter9
IF YOU NEED CONSUMER ASSISTANCE 323

(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National CustomerHotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
324 IF YOU NEED CONSUMER ASSISTANCE

West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FIAT Group Automobiles
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
326 IF YOU NEED CONSUMER ASSISTANCE

Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FIAT Group Automobiles ve-
hicles. Included are starting, operating, emergency and
maintenance procedures as well as specifications, capa-
bilities and safety tips.
•Call toll free at:
1–800–890–4038 (U.S.)
1–800–387–1143 (Canada)
Or
•Visit us on the Worldwide Web at:
www.techauthority.comDEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
9
IF YOU NEED CONSUMER ASSISTANCE 327

Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
328 IF YOU NEED CONSUMER ASSISTANCE

Brake, Parking...........................173
Brakes.................................274
Brake System............................175
Anti-Lock (ABS)........................178
Master Cylinder........................274
Parking..............................173
Break-In Recommendations, New Vehicle.........68
Bulb Replacement.........................292
Bulbs, Light..............................72
Capacities, Antifreeze (Engine Coolant)..........306
Capacities, Fluid..........................306
Caps, Filler
Oil (Engine)...........................253
Carbon Monoxide Warning...................70
Car Washes.............................281
Cellular Phone...........................142
Chains, Tire.............................208
Chart, Tire Sizing.........................186Checking Your Vehicle For Safety...............69
Checks, Safety............................69
Child Restraint............................57
Clean Air Gasoline........................216
Cleaning
Wheels...............................282
Windshield Wiper Blades..................259
Climate Control..........................143
Manual..............................143
Clutch.................................274
Clutch Fluid.............................274
Compact Spare Tire........................203
Contract, Service..........................324
Coolant (Antifreeze).......................306
Cooling System...........................268
Adding Coolant (Antifreeze)...............270
Coolant Level..........................268
Disposal of Used Coolant.................272
Drain, Flush, and Refill...................268
10
INDEX 333

Inspection............................272
Points to Remember.....................271
Pressure Cap..........................271
Selection of Coolant (Antifreeze).............269
Corrosion Protection.......................280
Cupholders.............................104
Customer Assistance.......................322
Daytime Running Lights.....................86
Dealer Service............................251
Deck Lid................................29
Deck Lid, Release..........................82
Defroster, Windshield.......................71
Delay (Intermittent) Wipers...................91
Diagnostic System, Onboard.................250
Dimmer Control...........................88
Disposal
Antifreeze (Engine Coolant)................272
Door Locks..............................23Child-Protection Door Lock — Rear Doors......25
Power Door Locks.......................20
Doors..................................23
Driving
Through Flowing, Rising, or Shallow Standing
Water................................170
Electrical Outlet, Auxiliary (Power Outlet)........101
Electrical Power Outlets.....................101
Electric Remote Mirrors......................77
Electronic Brake Control System...............175
Electronic Speed Control (Cruise Control).........93
Electronic Vehicle Information Center (EVIC)
Activation Trip Data (Trip B On)............129
Autoclose.............................132
Average Fuel Consumption................141
Average Speed.........................141
Buzzer Volume (Adjusting The Failure/Warning
Buzzer Volume)........................134
334 INDEX

Change Engine Oil......................137
Change Engine Oil Indicator System..........137
Daytime Running Lamps (DRL).............136
Distance Traveled.......................141
Electronic Vehicle Information Center (EVIC). . . .125
Electronic Vehicle Information Center (EVIC) Setup
Menu................................127
Exit Menu............................137
Exit Trip..............................139
Fuel Range............................140
Indications On Display...................140
Instant Fuel Consumption.................141
Language (Selecting The Language)..........134
NewTrip .............................139
Oil Life..............................137
Service (Scheduled Servicing)...............135
Set Date..............................131
Speed Beep (Speed Limit).................128
Start Of Trip Procedure...................139Time Adjustment (Clock)..................130
Travel Time...........................141
Trip Button............................137
Trip Computer.........................137
Trip Functions.........................138
Units (Set Units)........................133
Values Displayed.......................140
Emergency, In Case of
Freeing Vehicle When Stuck................238
Hazard Warning Flasher..................226
Jump Starting..........................234
Overheating...........................226
Engine
Air Cleaner...........................254
Break-In Recommendations.................68
Checking Oil Level......................252
Compartment..........................249
Cooling..............................268
Exhaust Gas Caution.....................70
10
INDEX 335