12-8Troubleshooting guide
VOICE GUIDANCE
SymptomPossible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections marked with.In
some cases, voice guidance is not available even when the vehicle should
make a turn. This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request route
calculation again.
Voice guidance is set to off. Turn on voice guidance.
Route guidance is set to off. Turn on route guidance.
The guidance content does not correspond
to the actual condition. The content of voice guidance may vary, depending on the types of
intersections at which turns are made. Follow all traffic rules and regulations.
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
SymptomSolution
System fails to interpret the command
correctly. 1. Ensure that the command is valid.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too noisy to use
the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the
wrong voicetag. 1. Ensure that the voicetag requested matches what was originally stored.
“Voicetag (only for stored locations)” (page 2-79)
2. Replace one of the names being confused with a new name.
Troubleshooting guide12-11
BLUETOOTH®HANDS-FREE PHONE
SYSTEM
