6What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
The subsequent pages of this Service
and Warranty Information booklet
describe some service requirements
and the warranties you receive as an
owner. Your vehicle is covered under the
terms of these “Warranties” and your
nearest authorized Sprinter Dealer will
exchange or repair any defective parts
in accordance with the terms of such
warranties within stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty
warrants to the original and each
subsequent owner of a new Sprinter
vehicle that any authorized Sprinter
Dealer will make any repairs or
replacements necessary to correct
defects in material or workmanship
arising during the warranty period.
ANY AUTHORIZED SPRINTER DEALER:
Any authorized Sprinter dealer of the
owner’s choice will perform warranty
repairs or replacements. The vehicle
should be delivered to an authorized
Sprinter dealer during normal service
hours. A reasonable time should
be allowed after taking the vehicle
to an authorized Sprinter dealer for
performance of the repair. C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
•
tires; or
• items added or changed after
your Sprinter vehicle left the
manufacturing plant, such as
accessories or protection products,
or items changed because of
customization or van conversion
(except Genuine Mercedes-Benz
accessories designed for Sprinter,
and installed by an authorized
Sprinter Dealer). Be sure you get a
copy of any warranty that applies
to these items from your authorized
Sprinter Dealer, or from the maker
of the product. You can find the tire
warranty statements in your Owner’s
Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty, the
Diesel Engine Limited Warranty, and the
Spare Parts Warranty cover the cost
of towing your vehicle to the nearest
authorized Sprinter Dealer if your vehicle
cannot be driven because a covered part
has failed, see (
e Page 22).
Service and Warranty
13
Other Terms of Your Warranties
Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This
service is intended to reduce the amount
of time your vehicle is not available
for your use because of repairs. Parts
used in exchange service may be new,
remanufactured, reconditioned, or
repaired, depending on the part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-
depleting agents, the EPA requires
the capture, purification, and reuse of
automotive air conditioning refrigerant
gases. As a result, a repair to the sealed
portion of your air conditioning system
may involve the installation of purified
reclaimed refrigerant. Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while
it was being shipped to the authorized
Sprinter Dealer.
Such a defect or damage is usually
detected and corrected at the factory.
In addition, authorized Sprinter Dealers
must inspect each vehicle before delivery.
They repair any defects or damage
detected before the vehicle is delivered
to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Service and Warranty
