
Driver's door
Rear door
0047
Locked
0048 Unlocked
X To unlock the driver's or rear door: press
the key release button on the remote con-
trol.
The key folds out.
X Insert the key fully into the door lock and
turn it to position 0048.
The door is unlocked.
X To lock the vehicle: lock all doors except
the driver's door and, if necessary the rear
door, from inside. To do this, press down
the door locking buttons.
X Press the key release button on the remote
control.
The key folds out.
X Insert the key fully into the driver's door
lock and turn it to position 0047.
The driver's door is locked. Remote control battery
Important safety notes G
WARNING
Batteries contain toxic and corrosive substan- ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatal injury.
Keep batteries out of the reach of children. If
a battery is swallowed, seek medical attention immediately. H
Environmental note Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately
and recycled to protect the
environment. Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
The key batteries contain perchlorate mate-
rial, which may require special handling and
regard for the environment. Check with your
local government’s disposal guidelines. Cali-
fornia residents, see www.dtsc.ca.gov/
HazardousWaste/Perchlorate/
index.cfm.
We recommend that you have batteries
changed at a qualified specialist workshop.
Checking the batteries X
Press the 0036or0037 button for longer
than two seconds.
If battery indicator lamp (Y page 66) lights
up briefly, the batteries in the remote con- 68
KeyOpening and closing

Problems with the key/remote control
Problem
Possible causes/consequences and
0050
0050Solutions It is no longer possible
to lock the vehicle
using the remote con-
trol.
The turn signals do not
flash when the vehicle
is locked. The doors are not closed properly.
X Close the doors properly and lock the vehicle again. The central locking system has malfunctioned.
X Lock the vehicle using the folding key (Y page 66).
X Have the central locking system checked as soon as possible at
a qualified specialist workshop. It is no longer possible
to lock or unlock the
vehicle using the
remote control. The key battery is weak or discharged.
X Point the remote control at the driver's door handle from very
close range and press the 0036or0037 button.
If this does not work:
X Replace the key battery (Y page 69).
or
X Lock the vehicle using the folding key (Y page 66). The remote control is faulty.
X Lock the vehicle using the folding key (Y page 66).
X Have the key checked at a qualified specialist workshop. The key cannot be
turned in the ignition
lock. The steering lock has jammed mechanically.
X Remove the key and insert it again into the ignition lock. Turn the
steering wheel from side to side while doing so. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off all non-essential consumers, such as interior lighting,
and try to start the engine again.
If this does not work: X Check the starter battery and charge it if necessary
(Y page 263).
or
X Jump-start the vehicle (Y page 276).
or
X Consult a qualified specialist workshop. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the mechanical locks replaced. 70
KeyOpening and closing

Central locking
Important safety notes
G
WARNING
Activate the child-proof door locks if children are traveling in the vehicle. The children could
otherwise open the doors while the vehicle is
in motion, injuring themselves and others. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. Children could otherwise
injure themselves on parts of the vehicle.
They could be severely or even fatally injured by prolonged exposure to intense heat or
cold.
If children open a door, they could:
R injure other people
R get out of the vehicle and thereby injure
themselves or be injured by a passing vehi-
cle
R severely injure themselves by falling down,
in particular due to the vehicle height
Always take the key with you when leaving the
vehicle, even if you are only leaving for a short time.
You can open a locked front door from the
inside at any time. You can open a locked
sliding door or rear door from the inside if it
has been previously unlocked from inside. Locking and unlocking manually
Central locking buttons
Use the central locking buttons to centrally
lock/unlock either the entire vehicle or just
the sliding doors and rear doors from the
inside.
X To lock/unlock the entire vehicle: press
the upper 00BFcentral locking button
when the doors are closed.
When the entire vehicle is locked, the indi-
cator lamp in the 00BFcentral locking but-
ton lights up.
i If the key has been removed or is in posi-
tion 0in the ignition lock, the indicator
lamp in the 00BFcentral locking button
remains lit for 5 seconds.
X To lock/unlock the sliding doors and
rear doors: press the lower section of the
00C0 central locking button when the
doors are closed.
When the sliding doors and rear doors are
locked, the indicator lamp in the upper
00BF central locking button lights up. Automatic locking
General notes The vehicle locks automatically as standard
once a speed of 9 mph
(15 km/h)has been
reached. Depending on the vehicle's equip-
ment, the doors may be locked automatically once the ignition is switched on. Information
on the functions of the automatic locking Central locking
71Opening and closing Z

In order to reduce risks:
R draw the passengers' attention to the elec-
trical step. Wait until the electrical step is
fully extended.
R do not jump out of the vehicle.
R only use the grab handle and step. Only
they are designed for such a load.
R keep grab handles, access steps and entry
sills free from dirt, e.g. mud, clay, snow and ice. Operation and obstacle detection
Electrical step
The sliding door of your vehicle can be equip- ped with an electrical step.
X When getting in and out of the vehicle, use
the grab handles and electrical step 0043.
Electrical step 0043automatically extends
when the sliding door is opened and retracts
when it is closed.
Electrical step 0043is equipped with an
obstruction detection device on the front
side. If the step comes into contact with an
obstacle while it is extending, it stops.
After you have removed the obstacle, you
must first close the sliding door and open it
once again so that the step can extend com-
pletely.
i If the electrical step obstructs loading,
you can prevent the step from extending
when opening the sliding door via obstacle
detection. The electrical step can then
remain retracted and a forklift or other lift- ing equipment can be moved nearer to the
cargo compartment.
Vehicles without steering-wheel buttons:
if the 003E indicator lamp in the instrument
cluster lights up and a warning tone sounds,
electrical step 0043is malfunctioning
(Y page 227).
Vehicles with steering wheel buttons: if
the Electrical Step
Electrical Step message is shown in
the display and a warning tone sounds, elec-
trical step 0043is malfunctioning (Y page 216).
If electrical step 0043is malfunctioning, the
step may only partially extend/retract or may not extend/retract at all. If a malfunction
does occur, you will have to retract and lock
electrical step 0043manually before continuing
the journey (Y page 74).
Before passengers get out of the vehicle, let
them know that electrical step 0043might not
be extended. Emergency release
! Driving with the step extended may result
in it being damaged.
If the electrical step does not retract auto-
matically, you will have to push it in and
lock it into place manually before continu-
ing your journey. X
Pull R-clips 0044on both rods 0043on the
underside of the step out of their respective
pins.
X Remove washers 0087and detach both
rods 0043. 74
Electrical stepOpening and closing

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment of your vehicle that were available at the time of going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions
relevant to safety.
Read the information on qualified specialist
workshops (Y page 25). Seats
Important safety notes
G
WARNING
You could lose control of your vehicle if you do the following while driving:
R adjust the driver's seat, head restraint,
steering wheel or mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine. G
WARNING
If the driver's seat is not engaged, it could
move unexpectedly while the vehicle is in
motion. This could cause you to lose control of the vehicle. There is a risk of an accident.
Always make sure that the driver's seat is
engaged before starting the engine. G
WARNING
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the seat guide rail. There is a risk of injury.
Make sure when adjusting a seat that no one
has any body parts in the sweep of the seat. G
WARNING
The seat belt does not offer the intended level of protection if you have not moved the back-
rest to an almost vertical position. When brak-
ing or in the event of an accident, you could
slide underneath the seat belt and sustain
abdomen or neck injuries, for example. This
poses an increased risk of injury or even fatal injury.
Adjust the seat properly before beginning
your journey. Always ensure that the backrest
is in an almost vertical position and that the
shoulder section of your seat belt is routed
across the center of your shoulder. G
WARNING
If head restraints are not installed and adjus-
ted correctly, they cannot provide protection
as intended. There is an increased risk of
injury in the head and neck area, e.g. in the
event of an accident or when braking.
Always drive with the head restraints instal-
led. Before driving off, make sure for every
vehicle occupant that the center of the head
restraint supports the back of the head at
about eye level.
Your seat must be adjusted in such a way that you can wear the seat belt correctly.
Observe the following points:
R Position the backrest in an almost vertical
position so that you are sitting virtually
upright. Do not drive with the backrest
reclined too far back.
R Your arms should be slightly bent when you
are holding the steering wheel.
R Avoid seat positions that prevent the seat
belt from being routed correctly. The shoul-
der section of the belt must be routed over the middle of your shoulder and be pulled
tight against your upper body. The lap belt
must always pass across your lap as low
down as possible, i.e. over your hip joints. 82
SeatsSeats, steering wheel and mirrors

The seat suspension must be adapted to your
body weight. Adjust the seat suspension only while the seat is unoccupied.
X To adjust the seat suspension: take your
weight off the seat.
X Using handwheel 0084, set your body weight
(40 to 120 kg) for optimum seat suspen-
sion.
The seat suspension will become more rigid the higher you set the weight. It will then
not move as far.
If the seat moves up and down frequently and
to a great extent, you can lock the seat in the lower range.
X To engage the seat suspension lock:
turn lever 006Bupwards.
When it next moves, the seat will lock in
position.
X To release the seat suspension lock:
turn lever 006Bto the right.
The seat can now move up and down again. Swiveling front seats
G
WARNING
If the driver's and co-driver's seats are not
engaged facing the direction of travel while
driving, the restraint systems may not be able to provide the intended protection. There is an
increased risk of injury, possibly even fatal.
Engage the driver's and co-driver's seats so
they are facing the direction of travel before
starting the engine.
! When rotating the seats, make sure that
there is sufficient space to do so.
Move the seat forward or back first. This
will help to avoid contact with other parts of
the interior.
Push the handbrake lever down to the stop.
The parking brake or handbrake lever could
otherwise be damaged. Seat release (example: co-driver's seat)
The driver's seat and co-driver's seat can be
rotated by 50° and 180°.
The seats engage when facing in the direction of travel as well as when facing in the oppositedirection and also engage at an angle of 50°
to the door.
X Make sure that the parking brake has been
engaged and that the handbrake lever has
been pushed down to the stop
(Y page 150).
X Adjust the steering wheel to provide the
necessary space to rotate and adjust the
driver's seat (Y page 88).
X Before rotating, push the co-driver's seat
forwards (Y page 83).
X 2To rotate the seat: push lever0043on the
rear of the seat towards the center of the
vehicle and rotate the seat slightly inwards. The rotation device is released.
X Release lever 0043.
X Turn the seat about 50° towards the out-
side or inside to the desired position. 84
SeatsSeats, steering wheel and mirrors

Twin co-driver's seat
X
To fold a seat cushion forwards: lift the
seat cushion out of front anchorage 0043.
X Pull the seat cushion forwards slightly and
out of rear anchorage 0044.
X Fold the rear edge of the seat cushion up.
i You can stow various articles in the space
under the twin co-driver's seat.
X To fold the seat cushion back: fold down
the seat cushion by the rear edge.
X Slide the seat cushion under the seat back-
rest into rear anchorage 0044.
X Push down on the seat cushion at the front
until it engages in front anchorage 0043.Folding seat
G
WARNING
If the key is inserted in the partition sliding
door, it may come into contact with the per-
son on the folding seat. There is a risk of
injury.
Always remove the key from the partition slid- ing door before a person sits on the folding
seat. Folding seat (example with partition sliding door)
X Remove key 0043from the partition sliding
door.
X Pull grip 0044of the catch in the direction of
the arrow and fold seat cushion 0087up or
down.
X Release grip 0044of seat cushion 0087in the
corresponding end position.
X Move the seat cushion 0087until it engages.
Grip 0044of the catch must lie completely on
the seat frame. Rear bench seat (Passenger Van)
G
WARNING
If the rear bench seat is not installed as descri- bed or an unsuitable rear bench seat is instal-
led, the seat belts may not provide protection as intended. There is an increased risk of
injury.
Install the rear bench seat as described. Only
use rear bench seats that are approved for
your vehicle by the distributor named on the
inside cover page.
! For safety reasons, the four-seat rear
bench must only be removed or installed at
a qualified specialist workshop.
Keep the seat bench mounting recesses in
the vehicle floor free from dirt and foreign
objects. Seats
85Seats, steering wheel and mirrors Z

Useful information
..............................92
Exterior lighting .................................. 92
Interior lighting ................................... 97
Changing bulbs .................................... 99
Windshield wipers ............................107 91Lights and windshield wipers