If
ac ellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice outputisn ot available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the near- est authorized Mercedes-Benz Center, and on
further products and services offered by
Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call but-
ton 0043is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobilep hone network is not available.
The Call Failed
Call Failed messageappears in the
multifunction display.
X To end acall: press the 0076button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
ap hone call on COMAND. Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls,ane mergency
call can still be initiated .Inthis case, an emer-
gency call willt ake priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction steer-
ing wheel
R or the corresponding COMAND button for
ending atelephone call
i If an mbrace call is initiated
,audio output
is muted. The mobilep hone is no longer
connected to COMAND. If you must use
yourm obilephone, we recommend that
you do this only when the vehicle is sta-
tionary and in asafe location.
Downloading destination sinCOMAND Downloadin
gdestinations
i Information on the components and oper-
ating principles of COMAND can be found
in the separate COMAND operating instruc-
tions.
This service is part of the mbrace PLUS Pack-
age and cannot be purchased separately.
i You can only use the Destination Down-
loadf unction if the vehicle is equippedw ith
an avigation system.
Destination Download gives you access to a
data bank with over 15 million Points of Inter-
est (POIs) .These can be downloaded on the
navigation system in yourv ehicle.Ifyou know
the destination, the address can be down-
loaded. Alternatively ,you can obtain the loca-
tion of Points of Interest (POIs)/important
destinations in the vicinity.
You are prompted to confirm route guidance
to the address entered. 208
FeaturesStowagea
nd features
The system calculates the route and subse-
quently start sthe route guidance with the
address entered.
i If you select
No
No,t he address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data trans- fer is possible.
Route Assistance
This service is part of the mbrace PLUS Pack- age and cannot be purchased separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
an avigation system.
Within the framework of this service, you
receive aprofessional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative deter-
mines asuitable driving route based on your
curren tvehicle position and the desired des-
tination and guides you live through the cur-
rent sections of the route.
Search &Send "Search
&Send" is adestination entry
service. You can find further information on
"Search &Send" in the separate COMAND
operating instructions.
Vehicle remot eclosing The remot
eclosing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
X Contact the following service hotlines: R
USA: Mercedes-Benz Customer Assis-
tanceC enter at 1-800-FOR-MERCedes
(1-800-367-6372)o r1-866-990-9007
R Canada: Customer Servic eat
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Tele Aid
Tele Aid
Doors Locked Remotely Doors Locked Remotely message appears
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet,u nder the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X Notify the police.
The police will issue anumbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempt stolocate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law enforce-
ment agency is informed of the location of
the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace automat-
ically informs the Mercedes-Benz Cus-
tomer Assistance Center. Features
209Stowage and features Z
