Problems with the transmission
Problem
Possible causes/consequences and
0050
0050Solutions The transmission has
problems shifting gear. The transmission is losing oil.
X Have the transmission checked at a qualified specialist work-
shop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist work-
shop immediately. Transfer case
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! Because ESP ®
is an automatic system,
the engine and ignition must be switched
off (SmartKey in position 0or 1or Start/
Stop button in position 0or 1) when the
electric parking brake is being tested on a
brake dynamometer (maximum
10 seconds).
Braking triggered automatically by ESP ®
may seriously damage the brake system.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans- mitted to both axles. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling. G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children. Refueling
177Driving and parking
Z
Do not shift down for additional engine brak-
ing on a slippery road surface. G
DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open a window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winter-proofed at a quali-
fied specialist workshop at the onset of win-
ter.
Drive particularly carefully on slippery road
surfaces. Avoid sudden acceleration, steering and braking maneuvers. Do not use the cruise
control or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Shift the transmission to position N.
Vehicles with the ON&OFFROAD package:
if driving in snow or with snow chains, select
the snow program (Y page 248) with the off-
road program selector wheel in the center
console.
i Vehicles with a diesel engine:
do not
cover the radiator, e.g. with a protective
cover. The measuring function of the
onboard diagnosis system may otherwise
provide inaccurate values. Some of these
values are required by law and must there-
fore always be accurate.
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay. Indicated temperatures just above the freez-
ing point do not guarantee that the road sur-
face is free of ice. The road may still be icy,
especially in wooded areas or on bridges. You
should pay special attention to road condi-
tions when temperatures are around the
freezing point.
For more information on driving with snow
chains, see (Y page 403).
For more information on driving with summer
tires, see (Y page 402).
Observe the notes in the "Winter operation"
section (Y page 402). Off-road driving
Important safety notes G
WARNING
If you drive on a steep incline at an angle or
turn when driving on an incline, the vehicle
could slip sideways, tip and rollover. There is a risk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle. G
WARNING
If the vehicle level is high, the vehicle center of gravity is raised. This could cause the vehicleto tip over more easily on uphill or downhill
gradients. There is a risk of an accident.
Select the lowest possible vehicle level.
When driving off-road, sand, mud and water,
possibly mixed with oil, for example, could get
into the brakes. This could result in a reduced braking effect or in total brake failure and also
in increased wear and tear. The braking char- acteristics change depending on the materialingressing the brakes. Clean the brakes after
driving off-road. If you detect a reduced brak- ing effect or grinding noises, have the brake
system checked in a qualified specialist work-shop as soon as possible. Adapt your driving
style to the different braking characteristics. Driving
tips
191Driving an d parking Z
time during which the battery is disconnec-
ted.
Maintaining the time-dependent service
schedule:
X Note down the service due date displayed
in the multifunction display before discon-
necting the battery.
or X After reconnecting the battery, subtract
the battery disconnection periods from the service date shown on the display. Hiding a service message
X Press the 0038or0076 button on the steer-
ing wheel. Displaying service messages
X Switch on the ignition.
X Press the 0059or0065 button on the steer-
ing wheel to select the Serv. Serv.menu.
X Press the 0063or0064 button to select the
ASSYST PLUS
ASSYST PLUS submenu and confirm by
pressing the 0076button.
The service due date appears in the multi-
function display. Information about Service
Resetting the ASSYST PLUS service
interval display !
If the ASSYST PLUS service interval dis-
play has been inadvertently reset, this set-
ting can be corrected at a qualified special-
ist workshop.
Have service work carried out as described in the Maintenance Booklet. This may oth-
erwise lead to increased wear and damage
to the major assemblies or the vehicle.
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the ASSYST PLUS service interval display after the service work has been carried out.
You can also obtain further information on
maintenance work, for example.
Special service requirements The specified maintenance interval takes only
the normal operation of the vehicle into
account. Under arduous operating conditions
or increased load on the vehicle, mainte-
nance work must be carried out more fre-
quently, for example:
R regular city driving with frequent intermedi-
ate stops
R if the vehicle is primarily used to travel
short distances
R use in mountainous terrain or on poor road
surfaces
R if the engine is often left idling for long peri-
ods
Under these or similar conditions, have, for
example, the air filter, engine oil and oil filter
replaced or changed more frequently. Under
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist work- shop, e.g. an authorized Mercedes-Benz Cen-
ter.
Driving abroad An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any author-
ized Mercedes-Benz Center. Care
General notes
H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man- ner. Care
371Maintenance and care Z
Cleaning the plastic trim
G
WARNING
Care products and cleaning agents containing solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
! Do not affix the following to plastic surfa-
ces:
R stickers
R films
R scented oil bottles or similar items
You can otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim. This maintains the high-quality look of the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.
X Heavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or selector lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz.
Cleaning genuine wood and trim ele-
ments !
Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, pol-
ishes or waxes. There is otherwise a risk of
damaging the surface.
! Do not use chrome polish on trim pieces.
The trim pieces have a chrome look but are mostly made of anodized aluminum and can lose their shine if chrome polish is
used. Use a damp, lint-free cloth instead
when cleaning the trim pieces.
If the chrome-plated trim pieces are very
dirty, you can use a chrome polish. If you
are unsure as to whether the trim pieces
are chrome-plated or not, consult an
authorized Mercedes-Benz Center.
X Wipe the wooden trim and trim pieces with
a damp, lint-free cloth, e.g. a microfiber
cloth.
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
Cleaning the seat covers General notes
! Do not use microfiber cloths to clean gen-
uine leather, artificial leather or DINAMICA
covers. If used often, these can damage the cover.
i Note that regular care is essential to
ensure that the appearance and comfort of the covers is retained over time.
Genuine leather seat covers
! To retain the natural appearance of the
leather, observe the following cleaning
instructions:
R Clean genuine leather covers carefully
with a damp cloth and then wipe the cov-
ers down with a dry cloth.
R Make sure that the leather does not
become soaked. It may otherwise
become rough and cracked.
R Only use leather care agents that have
been tested and approved by Mercedes-
Benz. You can obtain these from a quali- fied specialist workshop.
Leather is a natural product.
It exhibits natural surface characteristics, for
example: 378
CareMaintenance and care
Storing wheels
Store wheels that are not being used in a cool,
dry and preferably dark place. Protect the
tires from oil, grease, gasoline and diesel. Cleaning the wheels
G
WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately. Mounting a wheel
Preparing the vehicle X
Vehicle with emergency spare wheel:
when mounting the emergency spare
wheel in the event of a flat tire, follow the
additional notes on vehicle preparation
under "Flat tire" (Y page 383).
X Stop the vehicle on solid, non-slippery and
level ground.
X Unload heavy luggage.
X Apply the electric parking brake manually.
X Bring the front wheels into the straight-
ahead position.
X Shift the transmission to position P.
X Vehicles with the AIRMATIC package:
make sure that highway level is selected
(Y page 211).
X Switch off the engine.
X Vehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock. X
Vehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics now have status
0. This is the same as the SmartKey having
been removed.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(Y page 158).
X If included in the vehicle equipment,
remove the tire-change tool kit from the
vehicle.
X Secure the vehicle to prevent it from rolling
away.
i Apart from certain country-specific varia-
tions, vehicles are not equipped with a tire-
change tool kit. For information on which
tools are required to perform a wheel
change on your vehicle, consult an author-
ized Mercedes-Benz Center.
Necessary wheel-changing tools can
include, for example:
R Jack
R Wheel chock
R Lug wrench
Securing the vehicle to prevent it from
rolling away If your vehicle is equipped with a wheel chock,
it can be found in the tire-change tool kit
(Y page 382).
The folding wheel chock is an additional
securing measure to prevent the vehicle from rolling away, for example when changing a
wheel. 424
Changing a wheelWheels and tires
!
Do not use the following:
R marine diesel
R heating oil
R bio-diesel
R vegetable oil
R gasoline
R paraffin
R kerosene
Do not mix such fuels with diesel fuel and
do not use any special additives. This can
otherwise lead to engine damage.
! Vehicles with diesel particle filters:
in
countries outside the EU, only use low sul- fur Euro diesel with a sulfur content of
under 50 ppm. Otherwise, the emission
control system could be damaged.
! Vehicles without a diesel particle fil-
ter: in countries where only diesel fuel with
a high sulfur content is available, you will
need to carry out your vehicle's oil change
at shorter intervals. Further information on
oil change intervals can be obtained at a
qualified specialist workshop.
You will usually find information about the fuel
grade on the pump. If you cannot find the
label on the pump, ask the staff for assis-
tance.
Information on refueling (Y page 178).
Bio-diesel – FAME (fatty acid methyl ester) Mercedes-Benz USA approves the use of bio-diesel B5 for all BlueTEC diesel engines. The
concentration of bio-diesel in the ULSD may
not exceed 5% by volume.
Pure bio-diesel and diesel fuel with a higher
percentage of bio-diesel, such as B20, can
damage the engine and the fuel system. For
this reason, they are not approved.
For more information, consult the gas station
staff. The bio-diesel B5 label on the gasoline
pump must clearly state that the standard for ULSD has been fulfilled. If the label is not
clear, do not refuel the vehicle. Do not refuel your vehicle with fuels unless
they have been approved by Mercedes-Benz.
Information on refueling (Y page 178).
Low outside temperatures
i Diesel fuel with improved cold flow prop-
erties is available during the winter months.
Further information about fuel properties
can be obtained from oil companies, e.g. at gas stations.
Flexible Fuel vehicles Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling. G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
R Wash away fuel from skin immediately
using soap and water.
R If fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay.
R If fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing.
R Immediately change out of clothing which
has come into contact with fuel. 450
Service products and filling capacitiesTechnical data
Filling capacities
Model Total capacity
ML 250 BlueTEC
4MATIC
ML 350 Blue-
TEC 4MATIC
7.3 US gal
(27.5 l) Engine oil
General notes !
Never use engine oil or an oil filter of a
specification other than is necessary to ful- fill the prescribed service intervals. Do not
change the engine oil or oil filter in order to
achieve longer replacement intervals than
those prescribed. You could otherwise
cause engine damage or damage to the
exhaust gas aftertreatment.
Follow the instructions in the service inter-
val display regarding the oil change. Other-
wise, you may damage the engine and the
exhaust gas aftertreatment.
When handling engine oil, observe the impor- tant safety notes on service products
(Y page 447).
The engine oils are matched to the perform-
ance of Mercedes-Benz engines and service
intervals. You should therefore only use
engine oils and oil filters that are approved for vehicles with maintenance systems.
For a list of approved engine oils and oil filters, consult an authorized Mercedes-Benz Cen-
ter. Or visit the website
http://bevo.mercedes-benz.co m.
The table shows which engine oils have been
approved for your vehicle. Missing values were not available at time of
going to print. Model Engine
model MB
Approval ML 350
276 229.5
ML 350 4MATIC
276 229.5
ML 400
276 229.5
ML 400 4MATIC
276 229.5
ML 550 4MATIC
278 229.5
ML 250 BlueTEC
4MATIC 651 228.51,
229.31,
229.51,
229.52 ML 350 Blue-
TEC 4MATIC
642 228.51,
229.31,
229.51,
229.52 AMG vehicles
157 229.5
i
MB approval is indicated on the oil con-
tainers.
Filling capacities The following values refer to an oil change
including the oil filter. Model Capacity
ML 350
ML 350 4MATIC
ML 400
ML 400 4MATIC
7.4 US qt (7.0
l) ML 550 4MATIC
9.0 US qt (8.5
l) ML 250 BlueTEC
4MATIC
6.9 US qt (6.5
l)452
Service products and filling capacitiesTechnical data
Model Capacity
ML 350 Blue-
TEC 4MATIC
8.5 US qt (8.0
l) AM
G vehicles Without external oil
cooler: 9.0 US qt (8.5l) Ad
ditives !
Do not use any additives in the engine oil.
This could damage the engine.
Engine oil viscosity Viscosity describes the flow characteristics
of a fluid. If an engine oil has a high viscosity, this means that it is thick; a low viscosity
means that it is thin.
Select an engine oil with an SAE classification (viscosity) suitable for the prevailing outside
temperatures. The table shows you which
SAE classifications are to be used. The low-
temperature characteristics of engine oils
can deteriorate significantly, e.g. as a result
of aging, soot and fuel deposits. It is therefore
strongly recommended that you carry out reg- ular oil changes using an approved engine oil
with the appropriate SAE classification. Brake fluid
G
WARNING
The brake fluid constantly absorbs moisture
from the air. This lowers the boiling point of
the brake fluid. If the boiling point of the brake fluid is too low, vapor pockets may form in the
brake system when the brakes are applied
hard. This would impair braking efficiency.
There is a risk of an accident.
You should have the brake fluid renewed at
the specified intervals.
Comply with the important safety notes for
service products when handling brake fluid
(Y page 447).
The brake fluid change intervals can be found
in the Maintenance Booklet.
Only use brake fluid approved by Mercedes-
Benz according to MB Approval 331.0.
Information about approved brake fluid can
be obtained at any qualified specialist work-
shop or on the Internet at
http://bevo.mercedes-benz.com.
i Have the brake fluid regularly replaced at
a qualified specialist workshop and the
replacement confirmed in the Maintenance Booklet. Coolant
Important safety notes G
WARNING
If antifreeze comes into contact with hot com- ponents in the engine compartment, it may
ignite. There is a risk of fire and injury.
Let the engine cool down before you add anti-
freeze. Make sure that antifreeze is not spilled
next to the filler neck. Thoroughly clean the
antifreeze from components before starting
the engine.
! Only add coolant that has been premixed
with the desired antifreeze protection. You
could otherwise damage the engine.
Further information on coolants can be
found in the Mercedes-Benz Specifications for Service Products, MB BeVo 310.1, e.g.
on the Internet at
http://bevo.mercedes-benz.com. Or con-
tact a qualified specialist workshop. Service products and filling capacities
453Technical data Z