
Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. the on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary (Y page 339).
or
X Jump-start the vehicle (Y page 341).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is in
the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 81) and replace if necessary
(Y page 81).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they can:
R open doors and endanger other persons or
road users
R climb out and be injured by the traffic
R operate vehicle equipment and, for exam-
ple, trap themselves. Children could also set the vehicle in motion,
for example by:
R releasing the parking brake
R shifting the automatic transmission out of
park position P
R starting the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. Always
keep the key out of reach of children.
United Kingdom only: 84
DoorsOpening and closing 

Opening and closing manually from
outside
Opening X
Press the %button on the key.
X Press handle for the tailgate :.
The tailgate opens automatically.
Closing X
Pull the tailgate down using recess :.
You can release the tailgate as soon as the
tailgate starts to close.
X Lock the vehicle if necessary with the &
button on the key or with KEYLESS-GO.
i If a KEYLESS-GO key is detected in the lug-
gage compartment, the tailgate will not lock. Opening/closing automatically from
the outside
Important safety notes United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the outside, the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (Y page 76). The doors can then
be opened from the inside after the vehicle has
been locked from the outside. You can only open the rear doors from inside the vehicle if they are
not secured by the child-proof locks
(Y page 63). The anti-theft alarm system is trig-
gered if the door is opened from the inside.
Switch off the alarm (Y page 75).
The anti-theft alarm system is triggered if the
door is opened from the inside. Switch off the
alarm (Y page 75).
All countries: G
WARNING
Parts of the body could become trapped dur-
ing automatic closing of the tailgate. More-
over, people, e.g. children, may be standing in the closing area or may enter the closing area
during the closing process. There is a risk of
injury.
Make sure that nobody is in the vicinity of the closing area during the closing process.
Use one of the following options to stop the
closing process:
R press the Fbutton on the key
R pull or press the remote operating switch
on the driver's door
R press the closing or locking button on the
tailgate
R pull the handle on the tailgate Luggage compartment
89Opening and closing Z 

G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
! The tailgate swings upwards and to the rear
when opened. Therefore, make sure that
there is sufficient clearance above and behind
the tailgate.
Two warning tones sound while the tailgate is
opening or closing.
The opening dimensions of the tailgate can be
found in the "Vehicle data" section
(Y page 381).
i Notes on the automatic reversing feature for
the tailgate (Y page 88).
Opening the tailgate automatically You can open the tailgate automatically with the
key or with the handle for the tailgate.
X Press and hold the Fbutton on the key
until the tailgate opens.
or X When the tailgate is unlocked, pull the tailgate
handle and let it go again immediately.
or
X With the tailgate stopped in an intermediate
position, pull the tailgate upwards.
You can release the tailgate as soon as the
tailgate starts to open. Closing the tailgate automatically X
To close: press closing button :in the tail-
gate.
or X Press and hold the Fbutton on the key
until the tailgate closes. The key must be
located in the immediate vicinity of the vehi-
cle.
You can release the button as soon as the
tailgate starts to close.
or X Pull the tailgate downwards slightly.
You can release the tailgate as soon as the
tailgate starts to close.
Vehicles with KEYLESS-GO: you can close and
lock the tailgate simultaneously. X Press locking button ;in the tailgate.
If a KEYLESS-GO key is detected outside the
vehicle, the tailgate closes and locks. All
doors must be shut and the key must be loca- ted in the vicinity of the tailgate.
i There must not be a key in the ignition lock
in order to open and close the tailgate.
If the tailgate touches an object while closing, the closing procedure is interrupted and the
tailgate reopens.
i If a KEYLESS-GO key is detected in the lug-
gage compartment, the tailgate will not lock. 90
Luggage compartmentOpening and closing 

ically. The automatic reversing feature is, how-
ever, only an aid and is no substitute for your
attention when closing a side window. G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 4 mm of the closing movement
R during resetting
R when closing the side window again man-
ually immediately after automatic reversing
This means that the reversing function cannot prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If someone
becomes trapped, press the switch to open
the side window again. Opening and closing the side win-
dows
The switches for all side windows are located on
the driver's door. There is also a switch on each door for the corresponding side window.
The switches on the driver's door take prece-
dence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the key to position 1or 2in the ignition
lock.
X To open manually: press and hold the cor-
responding button. X
To open fully: press the button beyond the
point of resistance and release it.
Automatic operation is started.
X To close manually: pull the corresponding
button and hold it.
X To close fully: pull the button beyond the
point of resistance and release it.
Automatic operation is started.
X To interrupt automatic operation: press/
pull the corresponding switch again.
If you press/pull the switch beyond the point of resistance and release, automatic operation is
started in the corresponding direction. You can
stop automatic operation by pressing/pulling
again.
You can continue to operate the side windows
after switching off the engine or removing the
key. This function remains active for five
minutes or until the driver's or front-passenger
door is opened.
The side windows cannot be operated from the
rear when the override feature for the side win-
dows is activated (Y page 63). Convenience opening feature
General notes Vehicles with KEYLESS-GO or KEYLESS-GO
start function:
you can ventilate the vehicle
before you start driving.
To do this, the key is used to carry out the fol-
lowing functions simultaneously:
R unlock the vehicle
R open the side windows
R open the panorama sliding sunroof and the
roller sunblind
R switch on the seat ventilation for the driver's
seat
The convenience opening feature can only be
operated using the key. The key must be close to
the vehicle. For vehicles without KEYLESS-GO,
the key must be near the driver's door handle.
The "convenience opening" feature is also avail-
able when the vehicle is unlocked. Side windows
93Opening and closing Z 

Problems with the steering wheel heating
Problem
Possible causes/consequences and
M
MSolutions The steering wheel heat-
ing has switched itself
off prematurely or can-
not be switched on. The on-board voltage is too low because too many electrical consum-
ers are switched on.
X Switch off electrical consumers that you do not need, such as the
rear window heating or interior lighting. EASY-ENTRY/EXIT feature
Important safety notes G
WARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
Move the steering wheel adjustment lever if
there is a risk of entrapment by the steering
wheel. The adjustment process is stopped.
Press one of the memory function position but-
tons. This function is only available on vehicles
with a memory function. G
WARNING
If children activate the EASY-ENTRY/EXIT fea- ture, they can become trapped, particularly
when unattended. There is a risk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. G
WARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident.
Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in
and out of your vehicle easier. You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board computer
(Y page 248).
Position of the steering wheel when the EASY-ENTRY/EXIT feature is active The steering wheel tilts upwards if you:
R remove the key from the ignition lock
R open the driver's door and KEYLESS-GO is in
position 1
R open the driver's door and the key is in posi-
tion 0or 1in the ignition lock
i The steering wheel only moves upwards if it
has not already reached the upper stop.
Position of the steering wheel for driv-
ing The steering wheel is moved to the previously
set position if:
R the driver's door is closed and
R you insert the key into the ignition lock
or
R you press the Start/Stop button once on vehi-
cles with KEYLESS-GO
If you close the driver's door with the key inser- ted in the ignition lock, the steering wheel is
automatically moved to the previously set posi-
tion.
The last position of the steering column is stored when you:
R switch the ignition off
R save the setting with the memory function
(Y page 114). 110
Steering wheelSeats, steering wheel and mirrors 

X
Remove the key.
X Fold the wiper arms away from the wind-
screen until you feel them snap into place.
On vehicles with KEYLESS-GO:
X Switch off the engine.
X Remove your foot from the brake pedal.
X Set the windscreen wipers to position °.
X Press the Start/Stop button repeatedly until
the windscreen wipers start.
X When the wiper arms have reached the verti-
cal position, press the Start/Stop button
repeatedly until the windscreen wipers stop.
X Fold the wiper arms away from the wind-
screen until you feel them snap into place.
Removing the wiper blades X
Firmly press release knob :and pull wiper
blade ;upwards from the wiper arm in the
direction of the arrow.
Fitting the wiper blades X
Position new wiper blade :in the retainer on
the wiper arm and slide it into place in the
direction of the arrow.
The wiper blade audibly engages.
X Make sure that the wiper blade sits correctly.
X Fold the wiper arm back onto the windscreen.
Replacing the wiper blades (MAGIC
VISION CONTROL) Moving the wiper blades to a vertical posi-
tion
On vehicles without KEYLESS-GO:
X Turn the key to position 0in the ignition lock
(Y page 146).
X Set the windscreen wipers to position °.
X Turn the key to position 1in the ignition lock
(Y page 146).
X As soon as the wiper arms are vertical to the
bonnet, turn the key to position 0in the igni-
tion lock (Y page 146).
X Remove the key.
X Fold the wiper arms away from the wind-
screen until you feel them snap into place.
On vehicles with KEYLESS-GO:
X Switch off the engine.
X Remove your foot from the brake pedal.
X Set the windscreen wipers to position °.
X Press the Start/Stop button repeatedly until
the windscreen wipers start.
X When the wiper arms have reached the verti-
cal position, press the Start/Stop button
repeatedly until the windscreen wipers stop.
X Fold the wiper arms away from the wind-
screen until you feel them snap into place.
Removing the wiper blades Windscreen wipers
123Lights and windscreen wipers Z 

Problems with the windscreen wipers
Problem
Possible causes/consequences and
M
MSolutions The windscreen wipers
are jammed. Leaves or snow, for example, may be obstructing the windscreen
wiper movement. The wiper motor has been deactivated.
X For safety reasons, you should remove the key from the ignition
lock.
or X Switch off the engine using the Start/Stop button and open the
driver's door.
X Remove the cause of the obstruction.
X Switch the windscreen wipers back on. The windscreen wipers
fail completely. The windscreen wiper drive is malfunctioning.
X Select another wiper speed on the combination switch.
X Have the windscreen wipers checked at a qualified specialist work-
shop. Windscreen wipers
125Lights and windscreen wipers Z 

A
To direct the airflow through the footwell vents
B To switch the seat heating on the left-hand side on/off Information on using THERMATIC
automatic climate control
The following contains notes and recommenda-
tions on optimum use of THERMATIC automatic climate control.
R Activate climate control using the Ãand
Á buttons. The indicator lamps in the
à andÁ buttons light up.
R Set the temperature to 22 †.
R Only use the "Windscreen demisting" function
briefly until the windscreen is clear again.
R Only use air-recirculation mode briefly, e.g. if
there are unpleasant outside odours or when
in a tunnel. The windows could otherwise mist
up as no fresh air is drawn into the vehicle in air-recirculation mode.
R Use the ZONE function to adopt the temper-
ature settings on the driver's side for the
front-passenger side as well. The indicator
lamp above the ábutton goes out.
R If you change the settings of the climate con-
trol system, the climate status display
appears for approximately three seconds at
the bottom of the screen in the multimedia
system display. You will see the current set-
tings of the various climate control functions.
During automatic engine switch-off, the climate
control only operates at a reduced capacity. If
you require the full climate control output, you
can switch off the ECO start/stop function by
pressing the ECO button (Y page 151).128
Overview of climate control systemsClimate control