Problems with the key
Problem
Possible causes/consequences and
M
MSolutions You can no longer lock or
unlock the vehicle using
the key. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 77) and replace if necessary
(Y page 77).
If this does not work: X Unlock (Y page 82) or lock (Y page 82) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Unlock (Y page 82) or lock (Y page 82) the vehicle using the
emergency key element. The key is faulty.
X Unlock (Y page 82) or lock (Y page 82) the vehicle using the
emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock or
unlock the vehicle using
KEYLESS-GO. KEYLESS-GO has been deactivated.
X Reactivate KEYLESS-GO (Y page 75). The key battery is discharged or nearly discharged.
X Check the key battery (Y page 77) and replace if necessary
(Y page 77).
If this does not work: X Unlock (Y page 82) or lock (Y page 82) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Unlock (Y page 82) or lock (Y page 82) the vehicle using the
emergency key element. There is a fault with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of the
key.
X Have the vehicle and key checked at a qualified specialist work-
shop.
If the vehicle cannot be locked/unlocked even using the remote con-
trol function:
X Unlock (Y page 82) or lock (Y page 82) the vehicle using the
emergency key element.
X Have the vehicle and key checked at a qualified specialist work-
shop. Key
79Opening and closing Z
Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary (Y page 304).
or X Jump-start the vehicle (Y page 305).
or X Consult a qualified specialist workshop. Only for vehicles with
manual transmission:
The engine cannot be
started using the key. The steering lock is mechanically blocked.
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle. If the vehicle has been locked from the outside,
the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (Y page 73). The doors can then
be opened from the inside after the vehicle has
been locked from the outside. The anti-theft
alarm system is triggered if the door is opened
from the inside. Switch off the alarm
(Y page 71).
All countries: 80
DoorsOpening and closing
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open doors, thereby endangering other per-
sons or road users
R get out and be struck by oncoming traffic
R operate vehicle equipment and become
trapped, for example
In addition, the children could also set the
vehicle in motion, for example, if they:
R release the parking brake
R shift the automatic transmission out of park
position P or shift manual transmission into
neutral
R start the engine
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children and animals unattended in the vehi-
cle. Keep the keys out of the reach of children. Unlocking and opening the doors
from the inside
! The side windows will not open/close if the
battery is discharged or if the side windows
have iced up. It will then not be possible to
close the door. Do not attempt to force the
door to close. You could otherwise damage
the door or the side window.
For all countries except the United Kingdom: you can open a door from inside the vehicle evenif it has been locked.
If the vehicle has previously been locked from
the outside, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm (Y page 71).
Only for the United Kingdom: if the vehicle
has been locked with the key from the outside,
the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (Y page 72). The doors can then
be opened from the inside after the vehicle has
been locked from the outside. The anti-theft
alarm system is triggered if the door is opened from the inside. Switch off the alarm
(Y
page 71).
All countries: X
Pull door handle ;.
If the door is locked, locking knob :pops up.
The door is unlocked and can be opened.
When a door is opened, the side window on that
side opens slightly. When the door is closed, the
side window is raised again. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle from
the inside. The switches are on the driver's door. X
To unlock: press button :.
X To lock: press button ;.
If all the doors are closed, the vehicle locks.
This does not lock or unlock the fuel filler flap.
If the vehicle has been locked from the outside,
it cannot be centrally unlocked from the inside.
For all countries except the United Kingdom:
you can open a door from inside the vehicle even if it has been locked.
United Kingdom only: you can only open a
door from inside the vehicle if the double-lock Doors
81Opening and closing Z
Driver's and front-passenger seat
The three red indicator lamps in the button indi-
cate the heating level you have selected.
The system automatically switches down from
level 3to level 2after approximately eight
minutes.
The system automatically switches from level 2
to level 1after approximately ten minutes.
The system automatically switches off approx-
imately 20 minutes after it is set to level 1.
X Turn the key to position 1or 2in the ignition
lock (Y page 132).
X To switch on: press button:repeatedly
until the desired heating level is set.
X To switch off: press button:repeatedly
until all the indicator lamps go out.
Switching the seat ventilation on/off Driver's and front-passenger seat
The three blue indicator lamps in the buttons
indicate the ventilation level you have selected. X
Turn the key to position 1or 2in the ignition
lock (Y page 132).
X To switch on: press button:repeatedly
until the desired ventilation level is set.
X To switch off: press button:repeatedly
until all the indicator lamps go out.
i If the battery voltage is too low, the seat
ventilation may switch off.
i You can open the side windows and the
panorama sliding sunroof using the conveni-
ence opening feature (Y page 86). The seat
ventilation of the driver's seat automatically
switches to the highest level. 98
SeatsSeats, steering
wheel and mirrors
Problems with the seat heating or seat ventilation
Problem
Possible causes/consequences and
M
MSolutions The seat heating or seat
ventilation has switched
off prematurely or can-
not be switched on. The on-board voltage is too low because too many electrical consum-
ers are switched on.
X Switch off electrical consumers that you do not need, such as the
rear window heating or interior lighting.
Once the battery is sufficiently charged, the seat heating or seat
ventilation can be switched back on manually. Steering wheel
Important safety notes
G
WARNING
You could lose control of the vehicle while
driving if you:
R adjust the driver's seat, steering wheel or
mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirrors and fasten your seat
belt before starting the engine. G
WARNING
Children could become trapped by the steer-
ing wheel if they adjust it. There is a risk of
injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle.
The electrically adjustable steering wheel can
still be adjusted when there is no key in the igni-
tion lock. Adjusting the steering wheel man-
ually
G
WARNING
The steering wheel may move unexpectedly if you adjust it while driving. This could cause
you to lose control of the vehicle. There is a
risk of an accident. Make sure that the steering wheel is locked
before driving off. Never unlock the steering
wheel when the vehicle is in motion.
:
Release lever
; To adjust the steering wheel height
= To adjust the steering wheel position (fore-
and-aft adjustment)
X Push release lever :down completely.
The steering column is unlocked.
X Adjust the steering wheel to the desired posi-
tion.
X Push release lever :up completely.
The steering column is locked.
X Check if the steering column is locked. When
doing so, try to push the steering wheel up or
down or try to move it in the fore-and-aft
direction. Steering wheel
99Seats, steering wheel and mirrors Z
Problems with the steering wheel heating
Problem
Possible causes/consequences and
M
MSolutions The steering wheel heat-
ing has switched itself
off prematurely or can-
not be switched on. The on-board voltage is too low because too many electrical consum-
ers are switched on.
X Switch off electrical consumers that you do not need, such as the
rear window heating or interior lighting.
Once the battery is sufficiently charged, the steering wheel heating
will switch back on automatically. EASY-ENTRY/EXIT feature
Important safety notes G
WARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
Move the steering wheel adjustment lever if
there is a risk of entrapment by the steering
wheel. The adjustment process is stopped.
Vehicles with a memory function: if there is a
risk of becoming trapped by the steering wheel, you can also press one of the memory function
position buttons. The adjustment process is
stopped. G
WARNING
If children activate the EASY-ENTRY/EXIT fea- ture, they can become trapped, particularly
when unattended. There is a risk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. G
WARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident. Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in
and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board computer
(Y page 220).
Position of the steering wheel when the EASY-ENTRY/EXIT feature is active The steering wheel tilts upwards if you:
R remove the key from the ignition lock
R with KEYLESS-GO: open the driver's door;
KEYLESS-GO must be in position 1
R with the key: open the driver's door; the key
must be in position 0or 1in the ignition lock
(Y page 132)
i The steering wheel only moves upwards if it
has not already reached the upper stop.
Position of the steering wheel for driv-
ing The steering wheel is moved to the previously
set position if:
R the driver's door is closed and
R with KEYLESS-GO: you press the Start/Stop
button once
or
R with the key: you insert the key into the igni-
tion lock
If you close the driver's door with the key inser-
ted in the ignition lock, the steering wheel is
automatically moved to the previously set posi- tion. Steering wheel
101Seats, steering wheel and mirrors Z
i
The exterior mirrors can also be heated
manually by switching on the rear window
heating.
Folding the exterior mirrors in/out elec- trically X
Turn the key to position 1or 2in the ignition
(Y page 132).
X Briefly press button :.
Both exterior mirrors fold in or out.
i Make sure that the exterior mirrors are
always folded out fully while driving. They
could otherwise vibrate.
i If you are driving faster than 47 km/h,
you
can no longer fold in the exterior mirrors.
Resetting the exterior mirrors If the battery has been disconnected or com-
pletely discharged, the exterior mirrors must be
reset. The exterior mirrors will otherwise not
fold in when you select the "Fold in mirrors whenlocking" function in the on-board computer
(Y page 220).
X Turn the key to position 1in the ignition lock
(Y page 132).
X Briefly press button :.
Folding the exterior mirrors in/out
automatically If the "Fold in mirrors when locking" function is
activated in the on-board computer
(Y page 220):
R the exterior mirrors fold in automatically as
soon as you lock the vehicle from the outside
R the exterior mirrors fold out again automati-
cally as soon as you unlock the vehicle and then open the driver's or front-passenger
door
i If the exterior mirrors have been folded in
manually, they do not fold out.
Exterior mirror pushed out of position If an exterior mirror has been pushed out of
position (forwards or backwards), proceed as
follows:
X Vehicles without electrically folding exte-
rior mirrors: manually move the exterior mir-
ror into the correct position.
X Vehicles with electrically folding exterior
mirrors: press and hold mirror-folding button
until you hear a click and the mirror engages
in position audibly (Y page 103).
The mirror housing is engaged again and you
can adjust the exterior mirrors as usual
(Y page 102). Automatic anti-dazzle mirrors
G
WARNING
Electrolyte may escape if the glass of an auto- matic anti-dazzle mirror breaks. Electrolyte is
harmful and causes irritation. It must not
come into contact with your skin, eyes, res-
piratory organs or clothing or be swallowed.
There is a risk of injury.
If you come into contact with electrolyte,
observe the following:
R immediately rinse off electrolyte from your
skin with water.
R immediately and thoroughly rinse electro-
lyte out of eyes using clean water.
R if electrolyte is swallowed, immediately
rinse out your mouth thoroughly. Do not
induce vomiting.
R if electrolyte comes into contact with skin
or eyes or is swallowed, seek medical atten-
tion immediately.
R immediately change out of clothing that has
been in contact with electrolyte.
R if an allergic reaction occurs, seek medical
attention immediately. Mir
rors
103Seats, ste ering wheel and mirrors Z
In such situations, turn the light switch to
L.
The automatic headlamp feature is only an aid.
The driver is responsible for the vehicle lighting at all times.
à is the preferred light switch setting. The
light setting is automatically selected according
to the brightness of the ambient light (excep-
tion: poor visibility due to weather conditions
such as fog, snow or spray):
R Key in position 1in the ignition lock: the side
lamps are switched on or off automatically
depending on the brightness of the ambient
light.
R With the engine running: if you have switched
on the Daytime
Daytime driving drivinglights
lights function in
the on-board computer, the daytime driving
lights or the side lamps and dipped-beam
headlamps are switched on or off automati-
cally depending on the brightness of the ambi- ent light.
X To switch on automatic headlamp mode:
turn the light switch to
Ã.
The daytime driving lights improve the detecta-
bility of your vehicle during the day. Here, the
daytime driving lights function must be switched
on via the on-board computer (Y page 217).
When the side lamps and dipped-beam head-
lamps are switched on, the green T(side
lamps) and L(dipped-beam headlamps)
indicator lamps in the instrument cluster light
up.
Dipped-beam headlamps G
WARNING
When the light switch is set to Ã, the
dipped-beam headlamps may not be switched on automatically if there is fog, snow or othercauses of poor visibility due to the weather
conditions such as spray. There is a risk of an
accident.
In such situations, turn the light switch to
L.
When the ignition is switched on and the light
switch is in the Lposition, the side lamps
and dipped-beam headlamps are switched on
even if the light sensor does not sense dark
ambient light conditions. This is advantageous
when there is fog or rain. X
To switch on the dipped-beam headlamps:
turn the key in the ignition lock to position 2
or start the engine.
X Turn the light switch to L.
The green Lindicator lamp in the instru-
ment cluster lights up.
Rear fog lamp The rear foglamp improves the visibility of your
vehicle in heavy fog for the following traffic.
Please observe the country-specific laws on the
use of rear foglamps.
X To switch on the rear foglamp: turn the key
in the ignition lock to position 2or start the
engine.
X Turn the light switch to LorÃ.
X Press the Rbutton.
The yellow Rindicator lamp in the instru-
ment cluster lights up.
X To switch off the rear foglamp: press the
R button.
The yellow Rindicator lamp in the instru-
ment cluster goes out.
Side lamps ! If the battery has been discharged to a low
charge level, the side lamps or parking lamps
are automatically switched off to enable the
next engine start. Always leave your vehicle in
a safe position and adequately lit in accord-
ance with traffic regulations. Avoid using the
side lamps Tfor a period of several hours.
If possible, switch on the right Xor left
W parking lamp.
X To switch on: turn the light switch to T.
The green Tindicator lamp in the instru-
ment cluster lights up.
Parking lamps Switching on the parking lamps ensures that the
corresponding side of the vehicle is illuminated.
X To switch on the parking lamps: the key
should not be in the ignition lock or it should
be in position 0.
X Turn the light switch to W(left-hand side of
the vehicle) or X(right-hand side of the
vehicle). Exterior lighting
107Lights and windscreen wipers Z