2015 MERCEDES-BENZ C-Class SEDAN Voice

Multifunction steering wheel
Function Page
0043
Multifunction display 233
0044
Audio 20/COMAND Online
display; see the separate
operating instructions
0087 0076
Rejects or ends a call 242
Exits phone book/redial
memory
0061
Makes or accepts a call
Switches to the redial mem-
ory 00810082
Adjusts the volume
0063
Mute
00E3
Switches on the Voice Con-
trol System; see the sepa-
rate operating instructions Function Page
0085 00E2
Calls up the main menu
00630064
Selects a menu/submenu
or scrolls through lists
231
0076
Confirms your selection 231
Hides display messages 250
0038
Back 231
00E1
Switches off the Voice Con-
trol System; see the sepa-
rate operating instructions Multifunction steering wheel
35At a glance

Overhead control panel
Function Page
0043
003D
Switches the left-
hand reading lamp on/off 129
0044
0033
Switches the auto-
matic interior lighting con-
trol on/off 129
0087
0053
SOS button (mbrace
system) 312
0085
004A
Switches the front
interior lighting on/off 129
0083
0042
Switches the rear
interior lighting on/off 129
0084
003D
Switches the right-
hand reading lamp on/off 129
006B
00D9
MB Info call button
(mbrace system) 314
006C
Eyeglasses compartment 299 Function Page
006D
0057
Opens/closes the
panorama roof with power
tilt/sliding panel 103
Opens/closes the roller
sunblinds 104
006E
Rear-view mirror 117
006F
Buttons for the garage door
opener 319
0070
Microphone for mbrace
(emergency call system),
telephone and the Voice
Control System; see the
separate operating instruc-
tions 0071
0052
Roadside Assistance
call button (mbrace sys-
tem) 31338
Overhead control panelAt a glance

X
To activate the on-board computer: turn
the SmartKey to position 1in the ignition
lock.
You can control the multifunction display and
the settings in the on-board computer using
the buttons on the multifunction steering
wheel.
Left control panel 00E2 R
Calls up the main menu 0063
0064 Press briefly:
R Scrolls in lists
R Selects a menu or function
R In the Radio
Radio/ Media Mediamenu:
opens the track or station list
and selects an audio track or
video scene
R In the Telephone Telephone menu:
switches to the phone book and
selects a name or a telephone
number 0063
0064 Press and hold:
R Rapid scrolling in all lists
R In the Radio Radio/Media Mediamenu:
selects a station, audio track or
video scene using rapid scrolling
R In the Telephone Telephone menu: starts
rapid scrolling if the phone book is open 0076 R
In all menus: confirms the selec-
ted entry in the list
R In the Radio
Radio/ Media
Media menu:
opens the list of available radio
sources/media
R In the Telephone
Telephone menu:
switches to the phone book and
starts dialing the selected num-
ber 00E1
Switches off the Voice Control Sys-
tem; see the separate operating
instructions 0038 Press briefly:
R Back
R In the Radio Radio/ Media
Mediamenu: dese-
lects the track or station list or
list of available radio sources/
media
R Hides display messages
R Exits the telephone book/redial
memory 0038 Press and hold:
R Calls up the standard display in
the Trip Trip menu Right control panel
0076 R
Rejects or ends a call
R Exits phone book/redial mem-
ory 0061 R
Makes or accepts a call
R Switches to the redial memory 0081
0082 R
Adjusts the volume 0063 R
Mute 00E3
Switches on the Voice Control Sys-
tem; see the separate operating
instructions 232
Displays and operationOn-board computer and displays

Emergency call
Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
R you see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
R the vehicle is on a dangerous section of
road
R the vehicle is not visible or cannot easily be
seen by other road users, particularly whendark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
(Y page 310).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered. You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated man- ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The Connecting Call
Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the
multifunction display. All important information on the emergency is
transmitted, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been ini-
tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con-
tinuously.
The Call Failed
Call Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call 312
FeaturesStowage and features

X
To initiate an emergency call manually:
press cover 0043briefly to open.
X Press SOS button 0044briefly.
The indicator lamp in SOS button 0044
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover 0043.
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button X
To call Roadside Assistance: press but-
ton 0043for Roadside Assistance.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button 0043flashes while the call is active.
The Connecting
Connecting Call Callmessage appears in
the multifunction display. The audio output
is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected
nected message appears in the multifunction
display. If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction diagno- sis, the Mercedes-Benz Customer Assistance
Center can ascertain the nature of the prob-
lem (Y page 317).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assistance
call button 0052is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or
X Press the corresponding COMAND/Audio
20 button for ending a phone call. Features
313Stowage an d features Z

MB Info call button
X
To call MB Info: press MB Info call but-
ton 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button 0043
flashes while the connection is being made.
The Connecting
Connecting Call Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz. You can find further information on the
mbrace system under "Owners Online" at
http://www.mbusa.com.
The system has not been able to initiate an
MB Info call, if:
R the indicator lamp in MB Info call button
00D9 is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed Call Failed message appears in the
multifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or X Press the corresponding COMAND/Audio
20 button for ending a phone call.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction steer-
ing wheel
R the corresponding button in COMAND/
Audio 20 to end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to
COMAND/Audio 20.
However, if you want to use your mobile
phone, do so only when the vehicle is station-
ary and in a safe location. 314
FeaturesStowage and features

Stolen vehicle recovery service
If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen- ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The Mercedes-Benz Customer Assistance Cen-ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically notified.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction diagno-
sis, the Customer Assistance Center can pro-
vide improved support for problems with your
vehicle. During an existing call, vehicle data is
transferred to the Customer Assistance Cen- ter.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center.
You will see the following message in the
COMAND display: Roadside Assistance
Roadside Assistance
Connected Connected. If the remote malfunction diag-
nosis can be started, the Request for
Request for
Vehicle Diagnostics Received Start Vehicle Diagnostics Received Start
vehicle vehicle diagnostics?
diagnostics? message appears in
the display. X
Press the Yes
Yesbutton to confirm the mes-
sage.
X When the Vehicle Diagnostics
Vehicle Diagnostics
Please Start Ignition
Please Start Ignition message
appears: turn the SmartKey to position 2in
the ignition lock (Y page 157).
X If the Please follow the instruc‐
Please follow the instruc‐
tions received by phone and move
tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle Vehicle Diagnostics
Diagnostics Active
Activemessage.
If you select Cancel
Cancelthe vehicle remote
malfunction diagnosis is canceled com-
pletely.
When the check is complete, the Sending Sending
vehicle diagnostics data. (Voice
vehicle diagnostics data. (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing ing data
data transfer)
transfer) message appears. The
vehicle data can now be sent.
X Press the OK
OKbutton to confirm the mes-
sage.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐ Vehicle Diagnostics: Transfer‐
ring Data...
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted at a later time by another means, e.g. by e-
mail or phone.
Another function of the vehicle remote mal-
function diagnosis is the transfer of service
data to the Customer Assistance Center. If a
service is overdue, the COMAND display
shows a message about various special offersat your workshop. Features
317Stowage and features Z