Potential station issues
Issue Cause Action
Sound fading or
blending in and out. The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune. The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune. The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio. Data service issue by
the radio broadcaster.
Fill out the station
issue form at website
listed below.
*
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcaster.
Fill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found when
Scanis
pressed. Pressing
Scandisables
HD2-HD7 channel
search. No action required.
This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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Parental Lockoutallows you to lock and unlock channels, change or
reset your PIN or unlock all channels. To use this feature, you need your
initial PIN, which is 1234.
Artist/Title/Team Alerts allows you to select Artists, Titles and Teams
that you would like the system to alert you to when they are playing on
other channels. Press Edit Alertsto delete or turn off alerts. You can
also set all alerts to on or off. When an alert appears on the screen, you
can choose to Tune to the channel, to Cancel the alert or to Disable
Alerts. If you are listening to a sporting event, you can save your favorite
teams so that the system can alert you when they are playing on a
satellite radio channel.
Note: Sirius does not support the Alert feature on all channels. Ford
Motor Company shall not be responsible for Alert feature variation.
Electronic Serial Number (ESN) is required when you need to
activate, modify or track your satellite radio account. The ESN is on the
System Information Screen (SR ESN: XXXXXXXXXXXX). To access your
ESN, press the bottom left corner of the touchscreen, then SIRIUS>
Options.
Direct Tune
Touch this button to manually enter the desired satellite channel
number. Touch Enterwhen you are done.
Browse
Touch this button to view a list of all available stations. Scroll to see
more categories. Touch the station you want to listen to.
Touch Skipif you want to skip this channel.
Touch Lockif you do not want anyone to listen to this channel.
Touch Ti t l eorArtist to see song and artists on other stations.
Satellite Radio Voice Commands If you are listening to Sirius satellite radio, press the voice
button on the steering wheel control. When prompted, say any
of the commands in the following chart.
If you are not listening to Sirius satellite radio, press the voice button
and, after the tone, say “Sirius”, then any of the commands in the
following chart.
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Sirius Satellite Radio Information
Note:Sirius reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming changes.
Note: This receiver includes the eCos real-time operating system. eCos
is published under the eCos License.
Sirius satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed Sirius satellite
radio system includes hardware and
a limited subscription term that begins on the date of sale or lease of
your vehicle. See your authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a list of Sirius satellite radio
channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call Sirius at 1-888-539-7474.
Potential satellite radio reception issues
Antenna
obstructions For optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other materials as far away
from the antenna as possible.
Terrain Hills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
Station overload When you pass a ground-based
broadcast-repeating tower, a stronger signal
may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interference Your display may show ACQUIRIN
G...to
indicate the interference and the audio
system may mute.
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Bluetooth Audio
Your system allows you to stream audio over your vehicle’s speakers from
your connected, Bluetooth-enabled cellular phone.To access, press the lower left corner on the touchscreen, then
select the BT Stereo tab.
Bluetooth Audio Voice Commands If you are listening to a Bluetooth audio device, press the voice
button on the steering wheel control. When prompted, say
“Next song”, “Pause”, “Play” or “Previous song”.
If you are not listening to a Bluetooth audio device, press the voice
button and, after the tone, say “Bluetooth Audio”, then “Next song”,
“Pause”, “Play” or “Previous song”.
Line In (Auxiliary Input Jack)
WARNING: Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
WARNING: For safety reasons, do not connect or adjust the
settings on your portable music player while your vehicle is
moving.
WARNING: Store the portable music player in a secure location,
such as the center console or the glove box, when your vehicle is
in motion. Hard objects may become projectiles in a crash or sudden
stop, which may increase the risk of serious injury. The audio extension
cable must be long enough to allow the portable music player to be
safely stored while your vehicle is moving.
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Pairing Your Phone for the First Time
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
The first thing you must do to use the phone features of SYNC is to pair
your Bluetooth-enabled cellular phone with SYNC. This allows you to use
your phone in a hands-free manner.
Note: Put the transmission in position P.Turn on your vehicle ignition
and the radio.
1. Touch Add Phone in the upper left corner of the touchscreen. Find
SYNC appears on the screen and instructs you to begin the pairing
process from your device.
2. Make sure that Bluetooth is set to Onand that your cellular phone is
in the proper mode. See your phone’s manual if necessary.
• Select SYNC, and a six-digit PIN appears on your device.
3. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on
the touchscreen. Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s manual and visit the
website.
Pairing Subsequent Phones
Note: Put the transmission in position P.Turn on your vehicle ignition
and the radio.
1. Press the Phonecorner of the touchscreen > Settings>BT
Devices >Add Device.
2. Make sure that Bluetooth is set to Onand that your cellular phone is
in the proper mode. See your phone’s manual if necessary.
• Select SYNC, and a six-digit PIN appears on your device.
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Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
Note: The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note: When you connect, the service uses GPS technology and advanced
vehicle sensors to collect your vehicle’s current location, travel direction
and speed to help provide you with the directions, traffic reports, or
business searches you request. Further, to provide the services you
request, for continuous improvement, the service may collect and record
call details and voice communications. For more information, see SYNC
Services Terms and Conditions at www.SYNCMyRide.com. If you do not
want Ford or its service providers to collect your vehicle travel
information or other information identified in the Terms and Conditions,
do not subscribe or use the service.
SYNC Services uses advanced vehicle sensors, integrated GPS technology
and comprehensive map and traffic data, to give you personalized traffic
reports, precise turn-by-turn directions, business search, news, sports,
weather and more. For a complete list of services, or to learn more,
please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using Voice Commands
Press the voice button on the steering wheel controls.
1. When prompted, say “Services”. This initiates an outgoingcall to SYNC Services using your paired and connected
Bluetooth-enabled cellular phone.
2. Once you connect to the service, follow the voice prompts to request the desired service, such as “Traffic” or “Directions”. You can also
say, “What are my choices?” to receive a list of available services
from which to choose.
3. Say, “Services” to return to the Services main menu or for help, say, “Help”.
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SYNC Services Voice CommandsWhen a route has been downloaded (non-navigation systems),
press the voice button on the steering wheel control. When
prompted, say any of the following commands:
“SERVICES”
“Cancel route”
“Navigation voice off” “Navigation voice on” “Next turn”
“Route status”
“Route summary” “Services”
“Update route” “Help”
Sirius Travel Link (If Equipped and If Activated)
WARNING: Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
Note: In order to use Sirius Travel Link, your vehicle must be equipped
with navigation and your navigation SD card must be in the SD card slot.
Note: A paid subscription is required to access and use these features.
Go to www.siriusxm.com/travellink for more information.
Note: Visit www.siriusxm.com/traffic# and click on Coverage map and
details for a complete listing of all traffic areas covered by Sirius Travel
Link.
Note: Neither Sirius nor Ford is responsible for any errors or
inaccuracies in the Sirius Travel Link services or its use in vehicles.
When you subscribe to Sirius Travel Link, it can help you locate the best
gas prices, find movie listings, get current traffic alerts, view the current
weather map, get accurate ski conditions and see scores to current
sports games.
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“TRAVEL LINK”
“College football headlines” “Movie listings” “Traffic”
“College football schedule” “My team headlines” “Weather”
“College football scores” “My teams schedule” “Weather map”
“Fuel prices” “My teams scores” “WNBA headlines”
“Golf headlines” “NBA headlines” “WNBA schedule”
“Golf leaderboard” “NBA schedule” “WNBA scores”
Alerts If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
Press Alerts, and then choose from any of the following services:
• Vi e w the message.
• Delete the message.
• Delete All messages.
This screen displays any system messages (such as an SD card fault).
Note: The system alerts you to any messages by turning the information
icon yellow. After you read or delete the messages, the icon returns to
white.
Calendar
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
Press Calendar. You can view the current calendar by day, week or
month.
911 Assist® (If Equipped)
WARNING: Unless the 911 Assist setting is set on before a
crash, the system will not dial for help, which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
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