Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
4
MKZ (), enUSA Table of Contents
Anti-Lock Braking System
If it illuminates when you are
driving, this indicates a
malfunction. You will continue to
have the normal braking system (without
ABS) unless the brake system warning lamp
is also illuminated. Have the system checked
by your authorized dealer.
Battery If it illuminates while driving, it
indicates a malfunction. Switch off
all unnecessary electrical
equipment and have the system checked by
your authorized dealer immediately.
Blind Spot Monitor (If Equipped) It will illuminate when you switch
this feature off or in conjunction
with a message.
See Blind Spot
Information System (page 217). See
Information Messages (page 113). Brake System It will illuminate when you engage
the parking brake with the ignition
on.
If it illuminates when you are driving, check
that the parking brake is not engaged. If the
parking brake is not engaged, this indicates
low brake fluid level or a brake system
malfunction. Have the system checked
immediately by your authorized dealer. WARNING
Driving your vehicle with the warning
lamp on is dangerous. A significant
decrease in braking performance may occur.
It will take you longer to stop your vehicle.
Have your vehicle checked by your
authorized dealer immediately. Driving
extended distances with the parking brake
engaged can cause brake failure and the risk
of personal injury. Cruise Control (If Equipped)
It will illuminate when you switch
this feature on.Direction Indicator Illuminates when the left or right
turn signal or the hazard warning
flasher is turned on. If the
indicators stay on or flash faster, check for a
burned out bulb.
See Changing a Bulb
(page 297).
Door Ajar Displays when the ignition is on
and any door is not completely
closed.
Electric Park Brake It will illuminate or flash when the
electric parking brake has a
malfunction.
See Electric Parking
Brake (page 184).
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Low Washer Fluid
It will illuminate when the
windshield washer fluid is low.
Parking Lamps It will illuminate when you switch
the parking lamps on.
Powertrain Fault Illuminates when a powertrain or
an AWD fault has been detected.
Contact your authorized dealer as
soon as possible. Service Engine Soon If the service engine soon indicator
light stays illuminated after the
engine is started, it indicates that
the On Board Diagnostics system (OBD) has
detected a malfunction of the vehicle
emissions control system. Refer to On board
diagnostics (OBD) in the Fuel and Refueling
chapter for more information about having
your vehicle serviced. See Emission Control
System (page 168).
If the light is blinking, engine misfire is
occurring which could damage your catalytic
converter. Drive in a moderate fashion (avoid
heavy acceleration and deceleration) and
have your vehicle serviced immediately.
Note: Under engine misfire conditions,
excessive exhaust temperatures could
damage the catalytic converter or other
vehicle components.
The service engine soon indicator light
illuminates when the ignition is first turned
on prior to engine start to check the bulb and
to indicate whether the vehicle is ready for
Inspection/Maintenance (I/M) testing. Normally, the service engine soon light will
stay on until the engine is cranked, then turn
itself off if no malfunctions are present.
However, if after 15 seconds the service
engine soon light blinks eight times, it means
that the vehicle is not ready for I/M testing.
See
Emission Control System (page 168).
Stability Control It will flash when the system is
active. If it remains illuminated or
does not illuminate when you
switch the ignition on, this indicates a
malfunction. During a malfunction the system
will switch off. Have the system checked by
your authorized dealer immediately.
See
Using Stability Control (page 191).
Stability Control Off It will illuminate when you switch
the system off. It will go out when
you switch the system back on or
when you switch the ignition off. See Using
Stability Control
(page 191).
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On-Board Diagnostics (OBD-II)
Your vehicle is equipped with an on-board
diagnostics system (OBD-II) that monitors the
engine
’s emission control system. This
system protects the environment by ensuring
that your vehicle continues to meet
government emission standards. The OBD-II
system also assists your authorized dealer
in properly servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a malfunction.
Temporary malfunctions may cause the
service engine soon indicator to illuminate.
Examples of temporary malfunctions are:
• the vehicle has run out of fuel—the
engine may misfire or run poorly
• poor fuel quality or water in the fuel—the
engine may misfire or run poorly
• the fuel fill inlet may not have been
properly closed See Refueling (page 165).
• driving through deep water—the
electrical system may be wet. You can correct these temporary
malfunctions by filling the fuel tank with good
quality fuel, properly closing the fuel fill inlet
or letting the electrical system dry out. After
three driving cycles without these or any
other temporary malfunctions present, the
service engine soon indicator should stay off
the next time you start the engine. A driving
cycle consists of a cold engine startup
followed by mixed city/highway driving. No
additional vehicle service is required.
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may not
have symptoms that are apparent, continued
driving with the service engine soon indicator
on can result in increased emissions, lower
fuel economy, reduced engine and
transmission smoothness, and lead to more
costly repairs.
Readiness for Inspection/Maintenance
(I/M) Testing
Some state/provincial and local governments
may have Inspection/Maintenance (I/M)
programs to inspect the emission control
equipment on your vehicle. Failure to pass
this inspection could prevent you from
getting a vehicle registration. If the service engine soon indicator
is on or the bulb does not work,
you may need to have the vehicle
serviced. See On-Board Diagnostics (OBD-II).
Your vehicle may not pass the I/M test if the
service engine soon indicator is on or not
working properly (bulb is burned out), or if
the OBD-II system has determined that some
of the emission control systems have not
been properly checked. In this case, your
vehicle is not ready for I/M testing.
If the vehicle ’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the vehicle
is not ready for I/M testing. To determine if
the vehicle is ready for I/M testing, turn the
169
MKZ (), enUSA Fuel and Refueling
Note:
Make sure that the wiper blade locks
into place. Lower the wiper arm and blade
back to the windshield. The wiper arms will
automatically return to their normal position
when the ignition is turned on.
Replace wiper blades at least once per year
for optimum performance.
Poor wiper quality can be improved by
cleaning the wiper blades and the
windshield.
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle are properly
aimed at the assembly plant. If your vehicle
has been in an accident, the alignment of
your headlamps should be checked by your
authorized dealer. Headlamp Aiming Target
8 feet (2.4 meters)
A
Center height of lamp to ground
B
25 feet (7.6 meters)
C
Horizontal reference line
D
Vertical Aim Adjustment Procedure
1. Park the vehicle directly in front of a wall
or screen on a level surface,
approximately 25 feet (7.6 meters) away. 2.
Measure the height of the headlamp bulb
center from the ground and mark an 8
foot (2.4 meter) horizontal reference line
on the vertical wall or screen at this
height.
Note: To see a clearer light pattern for
adjusting, you may want to block the light
from one headlamp while adjusting the
other.
3. Turn on the low beam headlamps to illuminate the wall or screen and open
the hood. 296
MKZ (), enUSA MaintenanceE142592 E142465
4.
On the wall or screen you will observe a
flat zone of high intensity light located at
the top of the right hand portion of the
beam pattern. If the top edge of the high
intensity light zone is not at the horizontal
reference line, the headlamp will need
to be adjusted. 5. Locate the vertical adjuster on each
headlamp. Using a Phillips #2
screwdriver, turn the adjuster either
clockwise or counterclockwise in order
to adjust the vertical aim of the
headlamp. The horizontal edge of the
brighter light should touch the horizontal
reference line.
6. Close the hood and turn off the lamps. Horizontal Aim Adjustment
Horizontal aim is not required for this vehicle
and is not adjustable.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to accommodate
normal changes in pressure. Condensation
can be a natural by-product of this design.
When moist air enters the lamp assembly
through the vents, there is a possibility that
condensation can occur when the
temperature is cold. When normal
condensation occurs, a thin film of mist can
form on the interior of the lens. The thin mist
eventually clears and exits through the vents
during normal operation. Clearing time may
take as long as 48 hours under dry weather
conditions.
Examples of acceptable condensation are:
•
Presence of thin mist (no streaks, drip
marks or droplets).
• Fine mist covers less than 50% of the
lens. Examples of unacceptable moisture (usually
caused by a lamp water leak) are:
•
Water puddle inside the lamp.
• Large water droplets, drip marks or
streaks present on the interior of the lens.
Take your vehicle to a dealer for service if
any of the above conditions of unacceptable
moisture are present.
Replacing Bulbs
For replacing bulbs, see your authorized
dealer.
BULB SPECIFICATION CHART
Replacement bulbs are specified in the chart
below. Headlamp bulbs must be marked with
an authorized “D.O.T. ” for North America to
make sure they have the proper lamp
performance, light brightness, light pattern,
and safe visibility. The correct bulbs will not
damage the lamp assembly or void the lamp
assembly warranty and will provide quality
bulb illumination time.
297
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Trade name
Function
LED
Glove compartment lamp
LED
Interior lamp
To replace any bulb, see your authorized dealer.
299
MKZ (), enUSA Maintenance
B
Blind Spot Information System..................217
Blind Spot Information System (BLIS®) with
Cross Traffic Alert............................................217
Bonnet Lock See: Opening and Closing the Hood............279
Booster Seats
..................................................26
Types of Booster Seats.......................................26
Brake Fluid Check.......................................292
Brakes..............................................................183 General Information............................................183
Breaking-In.....................................................244
Bulb Specification Chart.............................297
C
Cabin Air Filter...............................................135
California Proposition 65................................11
Capacities and Specifications - 2.0L EcoBoost™....................................................358
Specifications......................................................359
Capacities and Specifications - 3.7L........364 Specifications......................................................365
Capacities and Specifications...................353
Car Wash See: Cleaning the Exterior...............................302
Center Console.............................................155 Changing a Bulb
...........................................297
Lamp Assembly Condensation.......................297
Replacing Bulbs..................................................297
Changing a Fuse...........................................277 Fuses......................................................................277
Changing a Road Wheel.............................343 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................344
Stowing the flat tire (Type 1).............................349
Stowing the flat tire (Type 2)............................349
Tire Change Procedure....................................345
Type 1.....................................................................345
Type 2....................................................................347
Changing the 12V Battery..........................293
Changing the Engine Air Filter
.................300
2.0L EcoBoost Engine......................................300
3.7L Engine..........................................................300
Changing the Wiper Blades......................295
Checking MyKey System Status.................62
Checking the Wiper Blades.......................295
Child Restraint and Safety Belt Maintenance.................................................40
Child Safety
.......................................................15
General Information..............................................15
Child Safety Locks..........................................30 Left-Hand Side........................................................31
Right-Hand Side.....................................................31
Child Seat Positioning...................................28 Cleaning Leather Seats
..............................307
Cleaning Products.......................................302
Cleaning the Alloy Wheels........................308
Cleaning the Engine
....................................304
Cleaning the Exterior..................................302 Cleaning Plastic Exterior Parts........................303
Exterior Chrome..................................................303
Stripes or Graphics (if equipped)....................303
Underbody...........................................................303
Cleaning the Instrument Panel and Instrument Cluster Lens...........................306
Cleaning the Interior...................................305 Cleaning Black Label Interior (If
Equipped)........................................................305
Cleaning the Windows and Wiper Blades...........................................................304
Clearing All MyKeys.......................................60
Climate............................................................440 Climate Control Voice Commands.................443
Climate Control
..............................................132
Climate Controlled Seats............................146
Cooled Seats........................................................146
Collision Warning System..........................223 PRINCIPLE OF OPERATION............................223
Coolant Check See: Engine Coolant Check............................285
Crash Sensors and Airbag Indicator...........51
502
MKZ (), enUSA Index