2015 LINCOLN MKZ service

oil temperature windshield wipers window remote start weight water pump

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LINCOLN MKZ 2015 Owners Manual ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven

ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 (112,654.08 km)
(whichever comes first) within the
extended powertrain warranty coverage
period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start. •
Lock-out assistance (key replacement
cost is the client's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2.00 gal (7.57 L) of gasoline or 5.00 gal
(18.93 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to the
client's selling or preferred dealer within
100.0 (161 km)
of the disablement
location or to the nearest Lincoln dealer.
If a client requests a tow to a selling or
preferred dealer that is more than 100.0
(161 km)
from the disablement location,
the client shall be responsible for any
mileage costs in excess of 100.0 (161 km). Roadside Assistance will include up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold In the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 (161 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask you to submit your original
receipts.
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LINCOLN MKZ 2015 Owners Manual Vehicles Sold In Canada: Getting
Roadside Assistance
Canadian clients who require roadside
assistance, call 1-800-387-9333.
Sykes Assistance Services Corporation
administers the Roadside Assistance
pr

Vehicles Sold In Canada: Getting
Roadside Assistance
Canadian clients who require roadside
assistance, call 1-800-387-9333.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered services
in Canada or the continental United States.
Coverage extends to vehicles that use public,
non-seasonal, annually traveled roadways.
Roadside Assistance coverage does not
extend to vehicles involved in cross-country
driving, logging, autocross and any other
form of off-road use. Well maintained roads
and surfaces help ensure safe travel for the
Supplier, and allow their representatives to
perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to the
dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm if
you are eligible for additional coverage
before you authorize or pay for the service.
Call the Lincoln Roadside Assistance at
1-800-387-9333 for additional information.
Vehicles Sold In Canada: Using
Roadside Assistance
Canadian Roadside coverage and benefits
may differ from the United States coverage.
Please refer to your warranty information or
visit our website at www.lincolncanada.com
for information on Canadian services and
benefits.
Canadian clients who need to obtain
roadside information, call 1-800-387-9333 or
visit our website at www.lincolncanada.com.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not running,
the battery will lose charge. There may be
insufficient power to restart your vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other motorists.
• Press the button to turn on the hazard
warning function, and the front and rear
direction indicators will flash.
• Press the button again to turn them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious injury.
Ford Motor Company recommends that the
fuel system be inspected by an authorized
dealer after any collision. In the event of a moderate to severe
collision, this vehicle includes a fuel pump
shutoff feature that stops the flow of fuel to
the engine. Not every impact will cause a
shutoff.
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LINCOLN MKZ 2015 Owners Manual GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recom

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LINCOLN MKZ 2015 Owners Manual Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or
Service Advisor at your sell

Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification on Ford Motor Company policies, please
contact the Ford Customer Relationship
Center.
In order to help you serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business). •
The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify Ford
in writing before pursuing remedies under
your state ’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must
be submitted to the BBB AUTO LINE before
taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by
state law, before pursuing replacement or
repurchase remedies provided by certain
state laws. This dispute handling procedure
is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss
Warranty Act or state replacement or
repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s applicable
express warranty after a reasonable number
of attempts, the manufacturer shall be
required to either replace the vehicle with
one substantially identical or repurchase the
vehicle and reimburse the buyer in an
amount equal to the actual price paid or
payable by the consumer (less a reasonable
allowance for consumer use). The consumer
has the right to choose whether to receive
a refund or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had a
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within the first 18 months of
ownership of a new vehicle or the first 18000
miles (29 000 km), whichever occurs first:
1. Two or more repair attempts are made on the same non-conformity likely to
cause death or serious bodily injury OR
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LINCOLN MKZ 2015 Owners Manual 2. Four or more repair attempts are made
on the same nonconformity (a defect or
condition that substantially impairs the
use, value or safety of the vehicle) OR
3. The vehicle is out of service for re

2. Four or more repair attempts are made
on the same nonconformity (a defect or
condition that substantially impairs the
use, value or safety of the vehicle) OR
3. The vehicle is out of service for repair of
nonconformities for a total of more than
30 calendar days (not necessarily all at
one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the need
for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred by
California Civil Code Section 1793.22(b). You
are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing
rights and remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to BBB
AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM (U.S.
ONLY)
Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration. During
mediation, a representative of the BBB will
contact both you and Ford Motor Company
to explore options for settlement of the claim.
If an agreement is not reached during
mediation or you do not want to participate
in mediation, and if your claim is eligible, youmay participate in the arbitration process. An
arbitration hearing will be scheduled so that
you can present your case in an informal
setting before an impartial person. The
arbitrator will consider the testimony
provided and make a decision after the
hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may
reject the decision and proceed to court
where all findings of the BBB Auto Line
dispute, and decision, are admissible in the
court action. Should you choose to accept
the BBB AUTO LINE decision, Ford is then
bound by the decision, and must comply with
the decision within 30 days of receipt of your
acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
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LINCOLN MKZ 2015 Owners Manual to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for elig

to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center at
1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation. UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve
a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator’
s award is binding on both you and
Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel.
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LINCOLN MKZ 2015 Owners Manual If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower than
is recommended for your vehicle, contact
our Customer Relationship Center.
The use of leaded fuel in your vehi

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LINCOLN MKZ 2015 Owners Manual FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabi

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