Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
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MKZ (), enUSA Table of Contents
Once the engine temperature cools, the
engine can be re-started. Take your vehicle
to an authorized dealer as soon as possible
to minimize engine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during
emergencies only. Operate your
vehicle in fail-safe mode only as long as
necessary to bring your vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, your vehicle will have
limited power, will not be able to maintain
high-speed operation, and may completely
shut down without warning, potentially losing
engine power, power steering assist, and
power brake assist, which may increase the
possibility of a crash resulting in serious
injury. Never remove the coolant reservoir
cap while the engine is running or hot. You have limited engine power when in the
fail-safe mode, so drive your vehicle with
caution. Your vehicle will not maintain
high-speed operation and the engine will
operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely
possible and switch off the engine.
2. Tow your vehicle to an authorized dealer.
3. If this is not possible, wait a short period
for the engine to cool.
4. Check the coolant level and add if low.
5. Re-start the engine and drive your vehicle
to an authorized dealer.
Note: Driving your vehicle without repair
increases the chance of engine damage.
See an authorized dealer as soon as
possible. AUTOMATIC TRANSMISSION
FLUID CHECK
6F35/HF35 transmission (If Equipped)
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, the fluid level
should be checked if the transmission is not
working properly, (For example: if the
transmission slips or shifts slowly) or if you
notice some sign of fluid leakage.
See
Scheduled Maintenance (page 478).
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
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6F50/6F55 Transmission (If Equipped)
WARNINGS
The dipstick cap and surrounding
components may be hot; gloves are
recommended. Use gloves when moving the air filter
assembly. Components will be hot.
Note:
Automatic transmission fluid expands
when warmed. To obtain an accurate fluid
check, drive the vehicle until it is warmed up
(approximately 20 miles [30 kilometers]). If
your vehicle has been operated for an
extended period at high speeds, in city traffic
during hot weather or pulling a trailer, the
vehicle should be turned off until normal
operating temperatures are reached to allow
the fluid to cool before checking. Depending
on vehicle use, cooling times could take up
to 30 minutes or longer. Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, the fluid level
should be checked if the transmission is not
working properly. For example, if the
transmission slips or shifts slowly or if you
notice some sign of fluid leakage.
1.
Drive the vehicle 20 miles (30 kilometers)
or until it reaches normal operating
temperature
2. Park the vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your
foot on the brake pedal, start the engine
and move the gearshift lever through all
of the gear ranges. Allow a minimum of
10 seconds for each gear to engage.
4. Put the gearshift lever in
P (Park) and
leave the engine running.
Note: You will need to move the air filter
assembly to access the transmission
dipstick. 5.
Remove the dipstick, wiping it clean with
a clean, dry lint free rag. If necessary,
refer to Under hood overview in this
chapter for the location of the dipstick.
6. Install the dipstick making sure it is fully seated in the filler tube by turning it to
the locked position.
7. Remove the dipstick and inspect the fluid
level. The fluid should be in the
designated areas for normal operating
temperature.
Moving the Air Filter Assembly (Accessing
the Dipstick) WARNING
Do not run engine with the air filter
disconnected.
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Checking the fluid level
Low fluid level
If the fluid level is below the MIN range of
the dipstick, add fluid to reach the hash mark
level.
Note:
If the fluid level is below the MIN level,
do not drive the vehicle. An underfill
condition may cause shift or engagement
concerns or possible damage. Correct fluid level The transmission fluid should be checked at
normal operating temperature 180°F-200°F
(82°C-93°C) on a level surface. The normal
operating temperature can be reached after
approximately 20 miles (30 kilometers) of
driving.
The transmission fluid level should be
targeted within the cross-hatch area if at
normal operating temperature 180°F-200°F
(82°C-93°C).
High fluid level If the fluid level is above the MAX range of
the dipstick, remove fluid to reach the
hashmark level.
Note:
Fluid level above the MAX level may
cause shift or engagement concerns or
possible damage. High fluid levels can be
caused by an overheating condition. If your
vehicle has been operated for an extended
period at high speeds, in city traffic during
hot weather or pulling a trailer, the vehicle
should be turned off until normal operating
temperatures are reached. Depending on
vehicle use, cooling times could take up to
30 minutes or longer.
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Adjusting Automatic Transmission Fluid
Levels
Before adding any fluid, make sure the
correct type is used. The type of fluid used
is normally indicated on the dipstick and also
in the Technical Specifications section in this
chapter.
Note:
An overfill condition of transmission
fluid may cause shift or engagement
concerns or possible damage. Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
Reinstall the air filter assembly. After the fluid
level has been checked and adjusted as
necessary, do the following:
1. Shut the engine off.
2. Loosen the clamp holding the air filter
assembly to the rubber hose.
3. Rotate the air filter assembly 90 degrees
clockwise without disconnecting the
sensor.
4. Seat the air filter assembly back into the
grommets by pushing down on the air
filter assembly.
5. Tighten the clamp.
6. Install and tighten two bolts that attach air filter assembly to the front of the
vehicle.
7. Install the bolt cover (if equipped).
8. Reinstall the harness retaining clip into the front of the air filter assembly. BRAKE FLUID CHECK
Fluid levels between the MIN and MAX lines
are within the normal operating range; there
is no need to add fluid. If the fluid levels are
outside of the normal operating range, the
performance of the system could be
compromised; seek service from your
authorized dealer immediately.
POWER STEERING FLUID CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze protection.
Failure to use washer fluid with antifreeze
protection in cold weather could result in
impaired windshield vision and increase the
risk of injury or accident. 292
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7. While the engine is running, step on the
brake pedal and shift the transmission to
N.
8. Allow the engine to run for at least one minute by pressing on the accelerator
pedal.
9. Drive your vehicle at least 10 miles (16 kilometers) to completely relearn the idle
and fuel trim strategy.
Note: Certain features may not operate if
the Battery Monitor System is not reset with
a scan tool following a jump start or battery
replacement. Normal electrical accessory
operation should resume after your vehicle
is left undisturbed for 8 hours.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel trim
strategy. Note:
Always dispose of automotive
batteries in a responsible manner. Follow
your local authorized standards for disposal.
Call your local authorized recycling center
to find out more about recycling automotive
batteries.
Note: It is recommended that the negative
battery cable terminal be disconnected from
the battery if you plan to store your vehicle
for an extended period of time.
CHECKING THE WIPER BLADES Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid or
water applied with a soft sponge or cloth.CHANGING THE WIPER BLADES
The wiper arms can be manually moved
when the ignition is off. This allows for ease
of blade replacement and cleaning under
the blades.
1. Pull the wiper blade and arm away from
the glass. 2. Press the locking buttons together.
3. Rotate and remove the wiper blade.
4. Install in the reverse order.
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1
1 2
Multi-Point inspection
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and proper pressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tir\
e sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle. NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor®
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning your
vehicle and reduces environmental waste at
the same time.This means you do not have to remember to
change the oil on a mileage-based schedule.
Your vehicle lets you know when an oil
change is due by displaying ENGINE OIL
CHANGE DUE or OIL CHANGE REQUIRED
in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of use.
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Operating in dusty or sandy conditions (such as unpaved or dusty roads)\
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter chang\
es. See Engine Oil Check (page 284). Exclusive use of E85 (flex fuel vehicles only)
If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel.
Every oil change
Exceptions
There are several exceptions to the Normal
Schedule:
Axle Maintenance
Change the axle fluid anytime an axle is
submerged in water. California Fuel Filter Replacement
If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.Hot Climate Oil Change Intervals
Vehicles operating in the Middle East, North
Africa, Sub-Saharan Africa or locations with
similar climates using an American Petroleum
Institute (API) Certified for Gasoline Engines
(Certification mark) oil of SM or SN quality,
the normal oil change interval is 3000 miles
(5000 kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is 1800
miles (3000 kilometers).
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