Starting and Stopping the
Engine
General Information......................................163
Keyless Starting.............................................163
Starting a Gasoline Engine.........................164
Engine Block Heater....................................166
Unique Driving Characteristics
Hybrid Electric Vehicle.................................168
Fuel and Refueling
Safety Precautions........................................174
Fuel Quality.....................................................175
Running Out of Fuel
......................................175
Refueling..........................................................178
Fuel Consumption
.........................................180
Emission Control System
.............................181
High Voltage Battery
General Information
......................................184
High Voltage Battery Cut-Off Switch.......185 Transmission
Automatic Transmission
...............................187
Brakes
General Information
......................................192
Hints on Driving With Anti-Lock Brakes..........................................................193
Electric Parking Brake..................................193
Hill Start Assist...............................................195
Traction Control
Principle of Operation..................................197
Using Traction Control.................................197
Stability Control
Principle of Operation
..................................199
Using Stability Control
................................200
Parking Aids
Parking Aid.....................................................201
Active Park Assist.........................................203
Rear View Camera.......................................208 Cruise Control
Principle of Operation..................................212
Using Cruise Control....................................212
Using Adaptive Cruise Control..................213
Driving Aids
Driver Alert
......................................................221
Lane Keeping System.................................222
Blind Spot Information System.................227
Steering..........................................................232
Collision Warning System..........................233
Drive Control
.................................................236
Load Carrying
Load Limit
.......................................................238
Towing
Towing a Trailer
.............................................247
Transporting the Vehicle.............................247
Towing the Vehicle on Four Wheels.......248
Driving Hints
Breaking-In.....................................................249
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MKZ Hybrid (), enUSA Table of Contents
Economical Driving......................................249
Driving Through Water...............................249
Floor Mats......................................................250
Roadside Emergencies
Roadside Assistance
...................................252
Hazard Warning Flashers
...........................253
Fuel Shutoff...................................................253
Jump Starting the Vehicle
..........................254
Collision, Damage or Fire Event...............257
Post-Crash Alert System............................259
Customer Assistance
Getting the Services You Need................260
In California (U.S. Only)
................................261
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................262
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................263
Getting Assistance Outside the U.S. and Canada.......................................................263
Ordering Additional Owner's Literature....................................................265
Reporting Safety Defects (U.S. Only)......265 Reporting Safety Defects (Canada
Only)............................................................266
Fuses
Fuse Specification Chart............................267
Changing a Fuse
..........................................284
Maintenance
General Information
.....................................285
Opening and Closing the Hood...............286
Under Hood Overview................................286
Engine Oil Dipstick......................................288
Engine Oil Check.........................................288
Engine Coolant Check................................289
Automatic Transmission Fluid Check
......294
Brake Fluid Check
........................................294
Power Steering Fluid Check......................294
Washer Fluid Check....................................294
Fuel Filter
.......................................................295
Changing the 12V Battery..........................295
Checking the Wiper Blades.......................297
Changing the Wiper Blades.......................297
Adjusting the Headlamps...........................297 Changing a Bulb
...........................................299
Bulb Specification Chart
.............................299
Changing the Engine Air Filter
..................301
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
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MKZ Hybrid (), enUSA Table of Contents
4. Install new batteries with the + facing
each other.
Note: Make sure to replace the label
between the two batteries.
5. Reinstall the housing and cover.
Car Finder Press the button twice within three
seconds. The horn sounds and
direction indicators will flash. We
recommend that you use this method to
locate your vehicle, rather than using the
panic alarm.
Sounding a Panic Alarm
Note: The panic alarm will only operate
when the ignition is off. Press the button to activate the
alarm. Press the button again or
switch the ignition on to deactivate. Remote Start WARNING
To avoid exhaust fumes, do not use
remote start if your vehicle is parked
indoors or areas that are not well ventilated. Note:
Do not use remote start if your vehicle
is low on fuel. The remote start button is on the
transmitter.
This feature allows you to start your vehicle
from outside the vehicle. The transmitter has
an extended operating range.
You can configure automatic climate control
to operate when the vehicle is remote
started.
See Climate Control (page 139).
Manual climate control systems will run at
the setting set when you switched off the
vehicle.
Many states and provinces restrict the use
of remote start. Check your local and state
or provincial laws for specific requirements
regarding remote start systems. The remote start system will not work if:
•
The ignition is on.
• The alarm system is triggered.
• You disable the feature.
• The hood is open.
• The transmission is not in
P.
• The vehicle battery voltage is too low.
• The service engine soon light is on.
Remote Control Feedback
An LED on the remote control provides status
feedback of remote start or stop commands.
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MKZ Hybrid (), enUSA Keys and Remote ControlsE138623 E138624 E138625
The control is in the overhead console.
The sun shade has a one-touch up and down
feature. Press and release the control to
move the sun shade. To stop motion, press
the control a second time.
The sun shade automatically retracts when
you shift the transmission into R (Reverse).
MOONROOF
(If Equipped) WARNINGS
Do not let children play with the
moonroof or leave them unattended in
the vehicle. They may seriously hurt
themselves. WARNINGS
When closing the moonroof, you
should verify that it is free of
obstructions and make sure that children and
pets are not in the proximity of the roof
opening. You can open the sliding shade manually
when the moonroof is in its closed position.
Pull the shade toward the front of the vehicle
to close it.
The moonroof controls are on the overhead
console and have a one-touch open and
close feature. To stop the motion during a
one-touch operation, touch the control a
second time.
OpenA
VentB
CloseC
Opening and Closing the Moonroof
Touch (A) to open the moonroof. It will stop
short of the fully opened position.
Note: This position helps to reduce wind
noise or rumbling which may happen with
the moonroof fully open. Touch (A) again to
fully open the moonroof.
Touch (C) to close the moonroof.
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MKZ Hybrid (), enUSA Windows and MirrorsE145986 E144499
Transmission
Action
Message
See your authorized dealer.
Transmission Malfunction Service Now
The transmission is overheating and needs to cool. Stop in a safe place as soon as it’ s possible.
Transmission Overheating Stop Safely
The transmission has overheated and needs to cool. Stop in a safe place as soon as it’ s possible.
Transmission Overtemperature Stop Safely
See your authorized dealer.
Transmission Service Required
Transmission is getting hot. Stop to let it cool.
Transmission Too Hot Press Brake
Displays when the transmission has overheated and has limited functional\
ity. See Automatic
Transmission (page 187).
Transmission Limited Function See Manual
Transmission is too cold. Wait for it to warm up before you drive.
Transmission Warming Up Please Wait
A reminder to shift into park. In addition, this message is typical afte\
r reconnecting or rechargingthe battery until you cycle the ignition to the on mode.
See Changing the 12V Battery (page
295).
Transmission Not in Park
Displays when the transmission has adjusted the shift strategy.
Transmission Adjusted
Displays when the transmission is adjusting the shift strategy.
Transmission Adapt Mode
Displays when the transmission shift lever is locked and unable to select gears.
Transmission Indicate Mode Lockup On
Displays when the transmission shift lever is unlocked and free to select gears.
Transmission Indicate Mode Lockup Off
Displays when an invalid gear has been selected.
Invalid Gear Selection
136
MKZ Hybrid (), enUSA Information Displays
Action
Message
Displays to request the operator to apply the brake as needed by the transmission.
Press Brake Pedal
Displays when the brake pedal needs to be depressed to enable the transmission to shift from park.
Depress Brake to Shift from Park
Displays when the neutral button N needs to be pressed again to enter ne\
utral hold. See Auto-matic Transmission (page 187).
Press N again to Enter Stay in Neutral
Mode
Displays when neutral hold is active.
See Automatic Transmission (page 187).
Stay in Neutral Mode Engaged
Displays when neutral hold is active.
See (page 109).
Stay in Neutral Tow Engaged See Manual
to Disable
Displays when there is a system fault and the park brake needs to be depressed before exiting the vehicle. See your authorized dealer.
SHIFT SYS FAULT Confirm Park Brake
Apply Before Exiting the Vehicle
Displays when there is a system fault and the park brake needs to be depressed before exitingthe vehicle. See your authorized dealer.
SHIFT SYS FAULT Cannot Shift Trans Use
Park Brake to Secure Vehicle
See your authorized dealer.
SHIFT SYS FAULT Service Required
Displays when there is a system fault while the vehicle is shifting to p\
ark. See your authorized dealer.
SHIFT SYS FAULT Vehicle is Shifting to
Park
Displays when there is a system fault while the vehicle is shifting to r\
everse. See your authorized dealer.
SHIFT SYS FAULT Reverse Unavailable
Service Required
See your authorized dealer.
SHIFT SYS FAULT Drive Unavailable Select
L for Drive Service Required
137
MKZ Hybrid (), enUSA Information Displays
Recalling a PreSet Position
Press and release the preset button
associated with your desired driving position.
The seat, mirrors and steering column will
move to the position stored for that preset.
Note:
A pre-set memory position can only
be recalled when the ignition is off, or when
the transmission is in park (P) or neutral (N)
if the ignition is on.
You can also recall a preset memory position
by:
• Pressing the unlock button on your
intelligent access key fob if it is linked to
a preset position.
• Unlocking the intelligent driver door
handle if a linked key fob is present.
• Entering a personal entry code on the
Securicode keypad. See Locks (page
65).
Note: Using a linked key fob to recall your
memory position when the ignition is off will
move the seat to the Easy Entry position.
Note: Pressing any seat or mirror adjustment
control (or any memory button) during a
memory recall cancels the operation. Seat recall movement will also stop if you
drive your vehicle.
Linking a PreSet Position to your
Remote Control or Intelligent Access
Key Fob
Your vehicle can save the preset memory
positions for up to three remote controls or
intelligent access (IA) keys.
1. With the ignition on, move the memory
positions to the desired positions.
2. Press and hold the desired preset button
for about five seconds. A tone will sound
after about two seconds. Continue
holding until a second tone is heard.
3. Within three seconds, press the lock button on the remote control you are
linking.
To unlink a remote control, follow the same
procedure – except in step 3, press the
unlock button on the remote control.
Note: If more than one linked remote control
or IA key is in range, the memory function
will move to the settings of the first key
stored. Easy Entry and Exit Feature
If you enable the easy entry and exit feature,
it automatically moves the driver seat
position rearward up to two inches (five
centimeters) when you switch the ignition
off.
The driver seat will return to the previous
position when you switch the ignition on.
You can enable or disable this feature in the
information display.
See Information
Displays (page 109).
REAR SEATS
Note: Your vehicle may have split seatbacks
that you must fold individually.
Note: Make sure the center safety belt is
unbuckled before folding the seatback.
To lower the seat back(s) from inside the
vehicle, do the following:
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MKZ Hybrid (), enUSA Seats
The keyless starting system has three
modes:
•
Off: Turns the ignition off.
• Without applying the brake pedal,
press and release the button once
when the ignition is in the on mode,
or when the vehicle is running but is
not moving.
• On:
All electrical circuits are operational
and the warning lamps and indicators
illuminate.
• Without applying the brake pedal,
press and release the button once.
• Start:
Starts the vehicle. The engine may
not start when the vehicle starts.
• Press the brake pedal, and then press
the button until the vehicle starts. An
indicator light on the button
illuminates when then ignition is on
and when the vehicle starts. STARTING A GASOLINE ENGINE
When the engine starts for the first time on
your drive, the idle speed increases, this
helps to warm up the engine. If the engine
idle speed does not slow down automatically,
have your vehicle checked by an authorized
dealer.
Note:
You can crank the engine for a total
of 60 seconds (without the engine starting)
before the starting system temporarily
disables. The 60 seconds does not have to
be all at once. For example, if you crank the
engine three times for 20 seconds each time,
without the engine starting, you reached the
60-second time limit. A message appears in
the information display alerting you that you
exceeded the cranking time. You cannot
attempt to start the engine for at least 15
minutes. After 15 minutes, you are limited to
a 15-second engine cranking time. You need
to wait 60 minutes before you can crank the
engine for 60 seconds again. Before starting the vehicle, check the
following:
•
Make sure all occupants have fastened
their safety belts.
• Make sure the headlamps and electrical
accessories are off.
• Make sure the parking brake is on.
• Put the transmission in
P .
Note: Do not touch the accelerator pedal.
1. Fully press the brake pedal.
2. Press the button.
Note: The green ready indicator illuminates
letting you know that the vehicle is ready for
driving. Since your vehicle is equipped with
a silent key start, the engine may not start
at the time of the vehicle start.
See Hybrid
Electric Vehicle (page 168).
The system does not function if:
• The key frequencies are jammed.
• The key battery has no charge.
If you are unable to start the vehicle, do the
following:
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MKZ Hybrid (), enUSA Starting and Stopping the Engine