Page 726 of 878
5
When trouble arises
7255-1. Essential information
If your vehicle needs to be towed
Situations needs to contact dealers before towing
The following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
● A warning message for the hybrid system is shown on the multi-infor-
mation display and the vehicle does not move.
● The vehicle makes an abnormal sound.If towing is necessary, we recommend having your vehicle towed by your
Lexus dealer or a commercial towing service, using a lift-type truck or a
flatbed truck.
Use a safety chain system for all towi ng, and abide by all state/provincial
and local laws.
2WD models: If towing your vehicle wi th a wheel-lift type truck from the
front, the vehicle's rear wheels and axles must be in good conditions.
( P. 726, 730)
If they are damaged, use a to wing dolly or flatbed truck.
AWD models: If towing your vehicle with a wheel-lift type truck, use a tow-
ing dolly. ( P. 7 2 6 , 7 3 0 )
Page 727 of 878
7265-1. Essential information
Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
Towing with a wheel-lift type truck
From the front (2WD models)
Release the parking brake.
From the front (AWD models)
Use a towing dolly under the rear
wheels.
Page 728 of 878
5
When trouble arises
7275-1. Essential information
From the rear
Use a towing dolly under the front
wheels.
Using a flatbed truck
If your Lexus is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie downs
or the vehicle may be damaged.
Page 729 of 878
7285-1. Essential information
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be tem-
porarily towed using a cable or chain secured to the emergency towing
eyelet. This should only be attempted on hard surfaced roads for short
distance at under 18 mph (30 km/h).
A driver must be in the vehicle to s teer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steering and brakes must be in good condi-
tion.
Emergency towing procedure
Take out the towing eyelet. ( P. 764)
Type A
Insert the mechanical key ( P.
52) into the groove and release
the claws. With the mechanical key
inserted, remove the eyelet cover
by pulling it towards you. STEP 1
STEP 2
Page 730 of 878
5
When trouble arises
7295-1. Essential information
Type B
Insert the mechanical key ( P.
52) into the groove and release
the claws. With the mechanical key
inserted, remove the eyelet cover
by pulling it towards you.
Insert the towing eyelet into the
hole and tighten as much as possi-
ble by hand.
Using the tip of the wheel nut
wrench, tighten down the towing
eyelet securely without interfering
with the bumper.
Securely attach a cable or chain to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the “POWER” switch to ON
mode.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted: P. 7 7 9STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
STEP 7
Page 731 of 878

7305-1. Essential information
■
While towing
If the hybrid system is off, the power assist for the brakes and steering will not func-
tion, making steering and braking more difficult.■
Wheel nut wrench
Wheel nut wrench is installed in the luggage compartment. ( P. 76 4 )
CAUTION
Observe the following precautions.
Failure to do so may result in death or serious injury. ■
When towing the vehicle
2WD models
AW D m o d e l s Be sure to transport the vehicle with the front
wheels raised or with all four wheels raised off
the ground. If the vehicle is towed with the
front wheels contacting the ground, the driv-
etrain and related parts may be damaged or
electricity generated by the operation of the
motor may cause a fire to occur depending
on the nature of the damage or malfunction.
Be sure to transport the vehicle with all four
wheels raised off the ground. If the vehicle is
towed with the tires contacting the ground,
the drivetrain or related parts may be dam-
aged, the vehicle may fly off the truck, or
electricity generated by the operation of the
motor may cause a fire to occur depending
on the nature of the damage or malfunction.
Page 732 of 878

5
When trouble arises
7315-1. Essential information
CAUTION■
While towing ●
When towing using a rope, avoid sudden starts, etc. which place excessive stress
on the towing hook and rope.
The towing hook or rope may become damaged, broken debris may hit people
and cause serious damage.●
Do not turn the “POWER” switch off.
There is a possibility that the steering wheel is locked and can not be operated.■
Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing eyelet may come loose during towing.
NOTICE■
To prevent damage to the vehicle when towing using a wheel-lift type truck
When raising the vehicle, ensure adequa te ground clearance for towing at the
opposite end of the raised vehicle. Without adequate clearance, the vehicle could
be damaged while being towed.■
To prevent body damage when to wing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.■
Recreational towing (behind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the AWD system
(AWD models) and transmission. ( P. 3 2 4 )
Page 766 of 878
5
When trouble arises
7655-2. Steps to take in an emergency
■ Location of the spare tire, jack and tools
Vehicles with a compact spare tire
Vehicles with a full-size spare tire Towing eyelet Tool bagJack handle
Jack Spare tireWheel nut
wrench Spare tire
cover
Towing eyelet To o l b a gJack handle
Jack Spare tireWheel nut
wrench Spare tire
cover