7
Quality Control
You may have noticed a few miles
on the odometer when you took
delivery of your Lexus. This mileage
is a result of the comprehensive
process used to ensure the quality of
your vehicle. This process includes
ex tensive inspections during and
after production. The final inspection
takes place at the selling dealership
and includes a road-test conducted
by a trained Lexus technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind
in the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover the cost of specific repairs beyond
the factory warranty period. They
also cover services such as towing,
substitute transportation and lodging
to minimize your inconvenience
should your vehicle require repair.
Lexus vehicle service agreements
are available with a variety of
coverage options. A Lexus dealer-
ship sales consultant can help you
select the plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned
to its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However,
these parts do not meet Lexus’ high
standards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage
or failures they may cause) are not
covered by any Lexus warranty.
The best way to ensure that your
vehicle is repaired with Genuine
Lexus Parts is to take it to a
Lexus dealership. Each dealer-
ship works with selected collision
repair centers that meet Lexus’
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE
AMENITIES
20
This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such as
engine tune-ups; replacement of fluids
and filters; lubrication; cleaning and
polishing; replacement of spark plugs
and fuses; and replacement of worn
wiper blades, brake pads/linings and
clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss
of personal or commercial property;
and the loss of pay or revenue.
Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
