2015 Lexus ES300h Owner's Manual

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8-2. Steps to take in an emergency
If the engine will not start (gasoline vehicles)
One of the following may be the cause of the problem:
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
●The engine may be flooded.
Try to restart the engine again following correct starting procedures.
(→P. 205)
●There may be a malfunction in the engine immobilizer system.
(→P. 8 4 )
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( →P. 6 8 0 )
●The 12-volt battery terminal connections may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as electronic key battery depletion or a blown fuse. How-
ever, an interim measure is available to start the engine. ( →P. 673)
If the engine will not start even though correct starting procedures are
being followed ( →P. 205), consider each of the following points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the interior lights and head-
lights are dim, or the horn does not sound or sounds at a low vol-
ume.
The starter motor does not turn over

6738-2. Steps to take in an emergency
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8
When trouble arises
One of the following may be the cause of the problem:
●One or both of the 12-volt battery terminals may be disconnected.
●The 12-volt battery may be discharged. (→P. 6 8 0 )
●There may be a malfunction in the steering lock system.
Contact your Lexus dealer if the problem cannot be repaired, or if repair proce-
dures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the “START STOP ENGINE” switch
is functioning normally:
Set the parking brake.
Shift the shift lever to P.
Turn the “START STOP ENGINE” switch to ACCESSORY mode.
Press and hold the “START STOP ENGINE” switch for about 15 sec-
onds while depressing the brake pedal firmly.
Even if the engine can be started using the above steps, the system may be
malfunctioning. Have the vehicle inspected by your Lexus dealer.
The starter motor does not turn over, the interior lights and head-
lights do not turn on, or the horn does not sound.
Emergency start function
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8-2. Steps to take in an emergency
If the hybrid system will not start (hybrid vehicles)
One of the following may be the cause of the problem:
●The electronic key may not be functioning properly. (→P. 6 7 8 )
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
●There may be a malfunction in the immobilizer system. ( →P. 8 6 )
●There may be a malfunction in the steering lock system.
●The hybrid system may be malfunctioning due to an electrical problem
such as electronic key battery depletion or a blown fuse. However,
depending on the type of malfunction, an interim measure is available
to start the hybrid system. ( →P. 675)
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( →P. 6 8 4 )
●The 12-volt battery terminal connections may be loose or corroded.
Reasons for the hybrid system not st arting vary depending on the situa-
tion. Check the following and perform the appropriate procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( →P. 212)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.

6758-2. Steps to take in an emergency
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8
When trouble arises
One of the following may be the cause of the problem:
●One or both of the 12-volt battery terminals may be disconnected.
●The 12-volt battery may be discharged. (→P. 6 8 4 )
Contact your Lexus dealer if the problem cannot be repaired, or if repair proce-
dures are unknown.
When the hybrid system does not start, the following steps can be used as
an interim measure to start the hybrid system if the “POWER” switch is
functioning normally:
Set the parking brake.
Shift the shift lever to P.
Turn the “POWER” switch to ACCESSORY mode.
Press and hold the “POWER” switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the system
may be malfunctioning. Have the vehicle inspected by your Lexus dealer.
The interior lights and headlights do not turn on, or the horn does
not sound.
Emergency start function
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8-2. Steps to take in an emergency
If the shift lever cannot be shifted from P
Set the parking brake.
Turn the “START STOP ENGINE” <“POWER”> switch to ACCES-
SORY mode.
Depress the brake pedal.
Pry the cover up with a flathead
screwdriver or equivalent tool.
To prevent damage to the cover, cover
the tip of the screwdriver with a rag.
Press the shift lock override but-
ton.
The shift lever can be shifted while the
button is pressed.
If the shift lever cannot be shifted with your foot on the brake pedal,
there may be a problem with the shift lock system (a system to prevent
accidental operation of the shift lever). Have the vehicle inspected by
your Lexus dealer immediately.
The following steps may be used as an emergency measure to ensure
that the shift lever can be shifted:
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8-2. Steps to take in an emergency
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When trouble arises
If the electronic key does not operate properly
■Doors
Use the mechanical key
(→P. 124) in order to perform the
following operations:
Locks all the doors
Closes the windows and moon
roof (turn and hold)
*
Unlocks the door
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 5 seconds
unlocks the other doors.
Opens the windows and moon
roof (turn and hold)
*
*
: This setting must be customized at your Lexus dealer.
If communication between the electronic key and vehicle is inter-
rupted ( →P. 134) or the electronic key cannot be used because the
battery is depleted, the smart access system with push-button start and
wireless remote control cannot be used. In such cases, the doors and
trunk can be opened an d the engine can be started by
following the procedure below.
Locking and unlocking the doors, unlocking the trunk and key
linked functions
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6788-2. Steps to take in an emergency
ES350_300h_OM_OM33B36U_(U)
■Tr u n k
Turn the mechanical key clock-
wise to open.
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Lexus emblem side of
the electronic key to the “START
STOP ENGINE” <“POWER”>
switch.
The “START STOP ENGINE”
<“POWER”> switch will turn to IGNI-
TION ON mode.
When the smart access system with
push-button start is deactivated in
customization setting, the “START
STOP ENGINE” <“POWER”> switch
will turn to ACCESSORY mode.
Firmly depress the brake pedal and check that is shown on the
multi-information display.
Press the “START STOP ENGINE” <“POWER”> switch.
In the event that the engine still cannot be started, contact
your Lexus dealer.
Starting the engine
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6798-2. Steps to take in an emergency
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8
When trouble arises
■Stopping the engine
Shift the shift lever to P and press the “START STOP ENGINE” <“POWER”> switch
as you normally do when stopping the engine .
■Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the elec-
tronic key battery be replaced immediately when the battery is depleted. (→P. 5 8 4 )
■Changing “START STOP ENGINE” <“POWER”> switch modes
Release the brake pedal and press the “START STOP ENGINE” <“POWER”> switch
in step above.
The engine does not star t and modes will be changed each time the
switch is pressed. ( →P. 206, 213)
■When the electronic key does not work properly
●Make sure that the smart access system with push-button start has not been deac-
tivated in the customization setting. If it is off, turn the function on.
(Customizable features →P. 7 3 0 )
●Check if battery-saving mode is set. If it is set, cancel the function. ( →P. 1 3 3 )
CAUTION
■When using the mechanical key and operating the power windows and moon
roof
Operate the power window or moon roof after checking to make sure that there is
no possibility of any passenger having any of their body parts caught in the window
or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for children
and other passengers to get caught in power window and moon roof.
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