2015 Lexus ES300h phone

346
ES350/300h_Navi_OM33B43U_(U)14.06.23 09:44
3. WHAT TO DO IF...
1. TROUBLESHOOTING
XWhen using the hands-free system with a Bluetooth® device
If there is a problem with the ha nds-free system or a Bluetooth® device, first check the
table below.
SymptomLikely causeSolution
Page
Cellular phoneThis
system
The hands-free sys-
tem or Bluetooth®
device does not
work.
The connected de-
vice may not be a
compatible
Bluetooth
® cellular
phone.
For a list of specific
devices which
operation has been
confirmed on this
system, check with
your Lexus dealer or
the following
website:
http://
www.lexus.com/
MobileLink
∗
The Bluetooth® ver-
sion of the connected
cellular phone may
be older than the
specified version.Use a cellular phone
with Bluetooth® ver-
sion 2.0 or higher
(recommended: Ver.
3.0 +EDR or higher).∗52

347
3. WHAT TO DO IF...
ES350/300h_Navi_OM33B43U_(U)14.06.23 09:44
PHONE
8
XWhen registering/connecting a cellular phone
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
A cellular phone can-
not be registered.
An incorrect pass-
code was entered on
the cellular phone.Enter the correct
passcode on the cel-
lular phone.∗
The registration op-
eration has not been
completed on the
cellular phone side.Complete the regis-
tration operation on
the cellular phone
(approve registration
on the phone).
∗
Old registration in-
formation remains on
either this system or
the cellular phone.
Delete the existing
registration informa-
tion from both this
system and the cellu-
lar phone, then regis-
ter the cellular phone
you wish to connect
to this system.
∗59

348
3. WHAT TO DO IF...
ES350/300h_Navi_OM33B43U_(U)14.06.23 09:44
A Bluetooth® con-
nection cannot be
made.
Another Bluetooth®
device is already
connected.
Manually connect
the cellular phone
you wish to use to this
system.
60
Bluetooth® function
is not enabled on the
cellular phone.Enable the
Bluetooth® function
on the cellular phone.∗
Automatic
Bluetooth® connec-
tion on this system is
set to off.
Set automatic
Bluetooth® connec-
tion on this system to
on when the “START
STOP ENGINE”
<“POWER”> switch
is in ACCESSORY
or IGNITION ON
mode.
65
“Unable to dial.
Please check your
phone.” message is
displayed.
Bluetooth® function
is not enabled on the
cellular phone.Enable the
Bluetooth® function
on the cellular phone.∗
Old registration in-
formation remains on
either this system or
the cellular phone.
Delete the existing
registration informa-
tion from both this
system and the cellu-
lar phone, then regis-
ter the cellular phone
you wish to connect
to this system.
∗59
SymptomLikely causeSolution
Page
Cellular phoneThis
system

349
3. WHAT TO DO IF...
ES350/300h_Navi_OM33B43U_(U)14.06.23 09:44
PHONE
8
XWhen making/receiving a call
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
A call cannot be
made/received.Your vehicle is in a
“No Service” area.Move to where “No
Service” no longer
appears on the dis-
play.


350
3. WHAT TO DO IF...
ES350/300h_Navi_OM33B43U_(U)14.06.23 09:44
XWhen using the phonebook
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Phonebook data
cannot be trans-
ferred manually/au-
tomatically.
The profile version of
the connected cellu-
lar phone may not be
compatible with
transferring phone-
book data.
For a list of specific
devices which
operation has been
confirmed on this
system, check with
your Lexus dealer or
the following
website:
http://
www.lexus.com/MobileLink
∗
Automatic contact
transfer function on
this system is set to
off.Set automatic con-
tact transfer function
on this system to on.331
Passcode has not
been entered on the
cellular phone.Enter the passcode
on the cellular phone
if requested (default
passcode: 1234).
∗
Transfer operation
on the cellular phone
has not completed.
Complete transfer
operation on the cel-
lular phone (approve
transfer operation on
the phone).
∗
Phonebook data
cannot be edited.Automatic contact
transfer function on
this system is set to
on.Set automatic con-
tact transfer function
on this system to off.331

351
3. WHAT TO DO IF...
ES350/300h_Navi_OM33B43U_(U)14.06.23 09:44
PHONE
8
XWhen using the Bluetooth® message function
X In other situations
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Messages cannot be
viewed.
Message transfer is
not enabled on the
cellular phone.Enable message
transfer on the cellu-
lar phone (approve
message transfer on
the phone).
∗
Automatic transfer
function on this sys-
tem is set to off.Set automatic trans-
fer function on this
system to on.343
New message notifi-
cations are not dis-
played.
Notification of SMS/
MMS/E-mail recep-
tion on this system is
set to off.Set notification of
SMS/MMS/E-mail
reception on this sys-
tem to on.
∗343
Automatic message
transfer function is
not enabled on the
cellular phone.Enable automatic
transfer function on
the cellular phone.∗
SymptomLikely causeSolution
Page
Cellular phoneThis
system
The Bluetooth® con-
nection status is dis-
played at the top of
the screen each time
the “START STOP
ENGINE” <“POW-
ER”> switch is in AC-
CESSORY or
IGNITION ON
mode.
Connection confir-
mation display on this
system is set to on.To turn off the dis-
play, set connection
confirmation display
on this system to off.
64

352
3. WHAT TO DO IF...
ES350/300h_Navi_OM33B43U_(U)14.06.23 09:44
∗: For details, refer to the owner’s manual that came with the cellular phone.
Even though all con-
ceivable measures
have been taken, the
symptom status does
not change.
The cellular phone is
not close enough to
this system.Bring the cellular
phone closer to this
system.
Radio interference
has occurred.Turn off Wi-Fi® de-
vices or other devic-
es that may emit
radio waves.

The cellular phone is
the most likely cause
of the symptom.
Turn the cellular
phone off, remove
and reinstall the bat-
tery pack, and then
restart the cellular
phone.
∗
Enable the cellular
phone’s Bluetooth®
connection.
∗
Disable the Wi-Fi®
connection of the
cellular phone.∗
Stop the cellular
phone’s security soft-
ware and close all ap-
plications.
∗
Before using an ap-
plication installed on
the cellular phone,
carefully check its
source and how its
operation might af-
fect this system.
∗
SymptomLikely causeSolution
Page
Cellular
phoneThis
system

9
353
ES350/300h_Navi_OM33B43U_(U)14.06.20 10:12
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1. FUNCTIONAL OVERVIEW............... 354
LEXUS Enform Remote ....................................... 355
2. TYPE A: FUNCTION ACHIEVED BY USING A CELLULAR
PHONE.................................................... 356
BEFORE USING THE FUNCTION ............. 358
PREPARATION BEFORE USING
LEXUS App Suite................................................ 359
3. TYPE B: FUNCTION ACHIEVED BY USING DCM AND THE
NAVIGATION SYSTEM ................... 360
BEFORE USING THE FUNCTION ............... 361
4. TYPE C: FUNCTION ACHIEVED BY USING DCM .................................. 363 1. LEXUS Enform Remote......................... 364
2. LEXUS App Suite..................................... 365
USING LEXUS App Suite .................................. 365
LINKING LEXUS App Suite AND
NAVIGATION SYSTEM LOCAL
FUNCTION .......................................................... 370
ENTERING KEYWORD OPERATION...... 373
3. LEXUS Enform Destinations ................ 375
Destination Assist .................................................... 375
eDestination ................................................................ 376
4. Lexus Insider ............................................... 381
NEW MESSAGE NOTIFICATION................ 381
VIEWING AND PLAYING RECEIVED Lexus Insider MESSAGES ................................ 381
1. LEXUS App Suite SETTINGS .............. 385
SCREEN FOR LEXUS App Suite
SETTINGS .............................................................. 385
1LEXUS ENFORM-OVERVIEW2LEXUS ENFORM OPERATION
3SETUP
LEXUS ENFORM