
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of Ford
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 433).
If your vehicle requires professional service,
your authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts. Working with the Engine Off
1. Set the parking brake and shift to
P
(Park).
2. Turn off the engine and remove the key
(if equipped).
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to
P
(Park).
2. Block the wheels
OPENING AND CLOSING THE
HOOD
Opening the Hood 1. Pull the hood release lever.
2. Slightly lift the hood.
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•
Sustained high-speed driving at Gross
Vehicle Weight Rating (maximum
loaded weight for vehicle operation).
• Sustained use of diesel fuel other than
ultra-low sulfur diesel (ULSD). Resetting the Oil Life Monitoring
System The indicator lamp will
illuminate when the engine oil
and oil filter requires changing.
To reset the Oil Life Monitoring System, switch the ignition on, do not start the
engine and scroll to: Action and Description
Message
Fully press the accelerator and brake pedals. Keep both
pedals fully pressed.
Oil change required
The information display will show this message after a short
period of time.
Oil reset in prog.
The information display will show this message after a short
period of time.
Oil reset complete
Release the accelerator and brake pedals and switch the
ignition off.
ENGINE COOLANT CHECK
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance (page 433).
Note: Make sure that the level is between
the MIN and MAX marks on the coolant
reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See
Adding Engine Coolant
in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -29.2°F
(-34°C)
and -34.5°F (-37°C). Note:
For best results, coolant
concentration should be tested with a
refractometer, for example Robinair®
coolant and battery refractometer 75240.
We do not recommend the use of
hydrometers or coolant test strips for
measuring coolant concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant,
antifreeze or windshield washer fluid outside
of its specified function and vehicle location.
Adding Engine Coolant WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, spilling
coolant on hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid reservoir. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield.
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Have an authorized dealer check and
change the transmission fluid and filter at
the correct service interval. See
Scheduled Maintenance (page 433). Your
transmission does not consume fluid.
However, the fluid level should be checked
if the transmission is not working properly,
(i.e., if the transmission slips or shifts
slowly) or if you notice some sign of fluid
leakage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK
WARNING
Do not allow the fluid to touch your
skin or eyes. This could cause serious
personal injury. Rinse the affected
areas immediately with plenty of water
and consult a physician. If the power steering fluid level is not
between the MAX and MIN marks, add
power steering fluid that meets the correct
specification. See
Capacities and
Specifications (page 271). Adding Power Steering Fluid
1. Remove the filler cap.
2. Add power steering fluid to the
MAX
mark. Do not overfill.
3. Replace the filler cap. Turn it until you feel a strong resistance.
WASHER FLUID CHECK
Note: The reservoir supplies the front and
rear washer systems.
When adding fluid, use a mixture of washer
fluid and water to help prevent freezing in
cold weather and improve the cleaning
capability. We recommend that you use
only high quality washer fluid.
For information on fluid dilution, refer to
the product instructions.
DRAINING THE FUEL FILTER
WATER TRAP WARNING
Do not dispose of fuel in the
household refuse or the public
sewage system. Use an authorized
waste disposal facility. Your vehicle is fitted with a diesel fuel
conditioner module located behind the fuel
tank. A warning lamp will illuminate and a
message will be displayed when
approximately
3.38 (100 ml) of water
accumulates in the module. If you allow
the water level to exceed this level, the
water may pass through to the engine and
may cause fuel injection equipment
damage.
Note: To drain the fuel filter water trap,
access the underside of your vehicle.
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CHANGING THE ENGINE AIR
FILTER - 3.5L
WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. Note:
Failure to use the correct air filter
element may result in severe engine
damage. The vehicle warranty may be void
for any damage to the engine if the correct
air filter element is not used.
Only use the specified air filter. See
Capacities and Specifications (page
265).
Change the air filter element at the proper
interval.
See Scheduled Maintenance
(page 433). 1. Disconnect the mass air flow sensor
electrical connector and cable from
the air filter cover. 2. Clean the area around the air tube to
air filter cover connection to prevent
debris from entering the system and
then loosen the bolt on the air tube
clamp so the clamp is no longer snug
to the air tube. It is not necessary to
completely remove the clamp. Pull the
air tube off from the air filter cover.
3. Release the clamps that secure the air
filter cover to the air filter housing. 4.
Carefully lift the air filter housing cover.
Remove the air filter element from the
air filter housing.
5. Install a new air filter element.
6. Replace the air filter housing cover. Engage the clamps that secure the air
filter housing cover to the air filter
housing. Be careful not to crimp the
filter element edges between the air
filter housing and cover. Make sure that
the tabs on the edge are correctly
aligned into the slots.
7. Slip the air tube onto the air filter cover
and snugly tighten the bolt on the air
tube clamp, but do not overtighten.
8. Reconnect the mass air flow sensor electrical connector to the outlet tube.
Make sure the locking tab on the
connector is in the locked position.
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CHANGING THE ENGINE AIR
FILTER - 3.7L
WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. Note:
Failure to use the correct air filter
element may result in severe engine
damage. The vehicle warranty may be void
for any damage to the engine if the correct
air filter element is not used.
Only use the specified air filter. See
Capacities and Specifications (page
265).
Change the air filter element at the proper
interval.
See Scheduled Maintenance
(page 433). 1. Disconnect the mass air flow sensor
electrical connector and cable from
the air filter cover. 2. Clean the area around the air tube to
air filter cover connection to prevent
debris from entering the system and
then loosen the bolt on the air tube
clamp so the clamp is no longer snug
to the air tube. It is not necessary to
completely remove the clamp. Pull the
air tube off from the air filter cover.
3. Release the clamps that secure the air
filter cover to the air filter housing. 4.
Carefully lift the air filter housing cover.
Remove the air filter element from the
air filter housing.
5. Install a new air filter element.
6. Replace the air filter housing. Engage the clamps that secure the air filter
housing cover to the air filter housing.
Be careful not to crimp the filter
element edges between the air filter
housing and cover. Make sure that the
tabs on the edge are correctly aligned
into the slots.
7. Slip the air tube onto the air filter cover
and snugly tighten the bolt on the air
tube clamp, but do not overtighten.
8. Reconnect the mass air flow sensor electrical connector to the outlet tube.
Make sure the locking tab on the
connector is in the locked position.
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CHANGING THE ENGINE AIR
FILTER - 3.2L POWER STROKE
DIESEL
WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. Note:
Failure to use the correct air filter
element may result in severe engine
damage. The vehicle warranty may be void
for any damage to the engine if the correct
air filter element is not used.
Note: After operating the vehicle up to
200 mi (320 km) in heavy snowfall, we
recommend that you open the hood at the
earliest opportunity and clear the snow and
ice from air filter housing. Do not remove the
foam filter. The foam filler must be in place at all
times. Only use the specified air filter.
See
Capacities and Specifications (page
265).
Change the air filter element and foam
filler at the proper interval. See Scheduled
Maintenance
(page 433). 1. Disconnect the mass air flow sensor
electrical connector and cable from
the air filter cover.
2. Clean the area around the air tube to air filter cover connection to prevent
debris from entering the system and
then loosen the bolt on the air tube
clamp so the clamp is no longer snug
to the air tube. It is not necessary to
completely remove the clamp. Pull the
air tube off from the air filter cover.
3. Release the clamps that secures the air filter cover to the air filter housing.
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If you feel a sudden vibration or
ride disturbance while driving, or
you suspect a tire or your vehicle
has been damaged, immediately
reduce your speed. Drive with
caution until you can safely pull
off the road. Stop and inspect the
tires for damage. If a tire is
under-inflated or damaged,
deflate it, remove wheel and
replace it with the spare tire and
wheel. If you cannot detect a
cause, have the vehicle towed to
the nearest repair facility or tire
dealer to have the vehicle
inspected.
Tire and Wheel Alignment
A bad jolt from hitting a curb or
pothole can cause the front end
of your vehicle to become
misaligned or cause damage to
the tires. If your vehicle seems to
pull to one side when you are
driving, the wheels may be out of
alignment. Have an authorized
dealer check the wheel alignment
periodically.
Wheel misalignment in the front
or the rear can cause uneven and
rapid treadwear of the tires and
should be corrected by an
authorized dealer. Front-wheel
drive vehicles and those with an
independent rear suspension may
require alignment of all four
wheels.
The tires should also be balanced
periodically. An unbalanced tire
and wheel assembly may result in
irregular tire wear.
Tire Rotation WARNING
If the tire label shows
different tire pressures for the
front and rear tires and the vehicle
is fitted with a tire pressure
monitoring system, the settings
for the system sensors need to be
reset. Always carry out the system
reset procedure after tire rotation.
If the system is not reset, it may
not provide a low tire pressure
warning when necessary. See Tire
Pressure Monitoring System
(page 251). Rotating the tires at the
recommended interval detailed in
the Scheduled Maintenance
chapter will help the tires wear
more evenly, providing better tire
performance and longer tire life.
Sometimes irregular tire wear can
be corrected by rotating the tires.
Note:
After rotating the tires the
inflation pressure must be checked
and adjusted to the vehicle
requirements.
Note: If the tires show uneven
wear ask an authorized dealer to
check for and correct any wheel
misalignment, tire imbalance or
mechanical problem involved
before tire rotation.
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