Pairing Your Cell Phone for the
First Time
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. The first thing you must do to use the
phone features of SYNC is to pair your
Bluetooth-enabled cell phone with SYNC.
This allows you to use your cell phone in a
hands-free manner.
Note:
Put the transmission in position P.
Turn on your vehicle ignition and the radio.
Touch the upper left corner of the touchscreen: Action and Description
Message
Add phone Follow the on-screen instructions.
Find SYNC Begin the
Pairing Process fromyour
Device and PIN Option
will Appear. Make sure that Bluetooth is set to On
and that your cell phone
is in the correct mode. See your cell phone ’s manual if
necessary.
Select
SYNC and a six-digit PIN appears on your device.
If you are prompted to enter a PIN on your device, it does not
support Secure Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the next step.
When prompted on your cell phone ’s display, confirm that
the PIN provided by SYNC matches the PIN displayed on your
cell phone.
The display indicates when the pairing is successful.
SYNC may prompt you with more cell phone options. For
more information on your cell phone's capability, see your
cell phone's manual and visit the website.
Pairing Subsequent Cell Phones
Note: Move the gearshift lever to park (
P).
Switch your vehicle ignition and the radio
on. Make sure that Bluetooth is set to
On and
that your cell phone is in the correct mode.
See your device's manual if necessary.
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To pair a subsequent cell phone, select:
Action and Description
Message
Phone
Settings
Select BT Device Select SYNC and a six-digit PIN appears on your device.
Add Device
If you are prompted to enter a PIN on your device, it does not
support Secure Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the next step.
When prompted on your cell phone ’s display, confirm that
the PIN provided by SYNC matches the PIN displayed on your
cell phone.
The display indicates when the pairing is successful.
SYNC may prompt you with more cell phone options. For
more information on your cell phone's capability, see your
cell phone's manual and visit the website.
Making Calls Press the voice button and when
prompted say:
Voice command
call [[a] name]
dial [[a] number] To end the call or exit phone
mode, press and hold the phone
button.
Receiving Calls
During an incoming call, an audible tone
sounds. Call information appears in the
display if it is available. To accept the call, select:
Message
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel. To reject the call, select:
Message
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
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Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options
Press the top left corner on the
touchscreen to select from the following
options:
Phone
Touch this button to access the
on-screen numerical pad to enter a
number and place a call. During an
active call, you can also choose to:
Message
Mute Call
Hold Call
Privacy
Join Calls
End
Quick Dial
Select and call contacts stored in your
phonebook contacts and call history folder.
Phonebook
Touch this button to access and call any
contacts in your previously downloaded
phonebook. The system places the entries
in alphabetical categories summarized at
the top of the screen. To turn on contact picture settings, if
your device supports this feature,
select: Message
Phone
Settings
Manage Phonebook
Display Photos from Phonebook
On
Certain smartphones may support
transferring street addresses when listed
with phonebook contact information. If
your cell phone supports this feature, you
can select and use these addresses as
destinations and save them as favorites.
History
After you connect your Bluetooth-enabled
cell phone to SYNC, you can access any
previously dialed, received or missed calls.
You can also choose to save these to your
Favorites or to Quick Dial.
Note: This is a cell phone-dependent
feature. If your cell phone does not support
downloading call history using Bluetooth,
SYNC keeps track of calls made with the
SYNC system.
Messaging
Send text messages using the touchscreen.
See Text messaging later in this section.
Settings
Touch this button to access various phone
settings, for example turning Bluetooth on
and off, managing your phonebook and
more. See
Phone settings later in this
section.
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Text Messaging
Note:
Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3.1 mph (5 km/h).
Note: SYNC does not download read text
messages from your cell phone.
You can send and receive text messages
using Bluetooth, read them aloud and
translate text messaging acronyms, for
example LOL.
Touch the top left corner of the display,
then select: Message
Phone
Messaging
Then any of the following: Message
Listen (speaker icon)
Dial
Send Text
View
Delete
Composing a Text Message
Note: This is a speed-dependent feature.
It is unavailable when your vehicle is
traveling at speeds over
3.1 mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
To compose and send a text message, select: Action and Description
Message
Phone
Messaging Enter a cell phone number or choose from your phonebook.
Send Text
Allows you to customize the pre-defined message or create
a message on your own.
Edit Text
Sends the message as it is.
Send
You can then preview the message, verify
the recipient as well as update the
message list, and send it to a connected
device, for example a USB drive.
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Text Message Options
Message
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there
early.
I’m outside.
I’ll call you when I get there.
OK
Yes
No
Thanks Message
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
Note: If you select View and your vehicle is
traveling over 3.1 mph (5 km/h), the system
offers to read the message to you instead
of allowing you to view it while driving.
When a new message arrives, an
audible tone sounds and the screen
displays a pop-up with the caller name
and ID, if supported by your cell phone.
You can select: Action and Description
Message
To view the text message.
View
For SYNC to read the
message to you.
Listen
To call the contact.
Dial
To exit the screen.
Ignore
Phone Settings
To enter the phone settings menu select: Action and Description
Message
Phone
Settings
Then any of the
following: Connect, disconnect, add or delete a device, as well as save
it as a favorite.
Bluetooth Devices
To turn Bluetooth off or on.
Bluetooth
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Connecting to SYNC Services Using
Voice Commands
1. Press the voice button.
2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as "Traffic" or
"Directions". You can also say, "What
are my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Touchscreen If your vehicle is equipped with
Navigation, press the
Information button.
If your vehicle is not equipped with
Navigation, press the green tab on your
touchscreen.
1. Select
Connect to Services to initiate
an outgoing call to SYNC Services
using your phone.
2. Once connected, follow the voice prompts to request your desired
Service, such as "Traffic" or
"Directions". You can also say, "What
are my choices?" to receive a list of
available services from which to
choose.
3. Say, "Services" to return to the Services
main menu or for help, say, "Help". Receiving Turn-by-Turn Directions
1. When connected to SYNC Services,
say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
say "Operator" at any time within a
Directions or Business search to speak
with a live operator. The system may
prompt you to speak with an operator
when it has difficulty matching your
voice request. The live operator can
assist you by searching for businesses
by name or by category, residential
addresses by street address or by
name or specific street intersections.
Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
Destination. After the route download
is finished, the phone call automatically
ends.
If your vehicle is not equipped with
Navigation:
• Turn-by-turn directions appear in the
information display, in the status bar
of your touchscreen system and on the
SYNC Services screen. You also receive
driving instructions from audible
prompts.
• When on an active route, you can
select
Route Summary or Route
Status using the touchscreen controls
or voice commands to view the Route
Summary Turn List
or the Route
Status ETA. You can also turn voice
guidance on or off, cancel the route or
update the route.
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Voice command
MLS headlines
MLS schedule
MLS scores
Motor sports headlines
Motor sports order
Motor sports schedule
My team headlines
My teams schedule
My teams scores
NBA headlines
NBA schedule
NBA scores
NFL headlines
NFL schedule
NFL scores
NHL headlines
NHL schedule
NHL scores
WNBA headlines
WNBA schedule
WNBA scores
Help
Alerts If your vehicle is equipped with
Navigation, touch the I
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab. Press Alerts, and then choose from any
of the following services: Action and Description
Message
The complete message
View
The message
Delete
Messages
Delete All
This screen displays any system messages
(such as an SD card fault).
Note: The system alerts you to any
messages by turning the information icon
yellow. After you read or delete the
messages, the icon returns to white.
Calendar If your vehicle is equipped with
Navigation, touch the I
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Press Calendar. You can view the current
calendar by day, week or month.
911 Assist
(If Equipped) WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help, which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time, which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
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WARNINGS
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or damaged in
a crash. Failure to do so may cause serious
injury to someone or damage the phone,
which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 38). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 163).
Important information regarding the fuel
pump shut-off is in this chapter. Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the I (Information)
button to access these features. If your
vehicle is not equipped with
Navigation, touch the corner of the
touchscreen with the green tab. Then
select:
Message
Apps
Emergency Assistance
On You can also access 911 Assist by
pressing the Setting icon and then
selecting:
Message
Settings
Phone
Emergency Assistance
You can also select:
Help
Emergency Assistance
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
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