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Vehicle Health Report and SYNC Services (Traffic, Directions andInformation) issues
Issue Possible cause(s) Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated. •
Your account
may not be
activated on the
website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed. •
This is a free feature, but you
must first register online to use it.
• Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error. The preferred
dealer information
did not load
correctly.
When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report. •
This could be
due to your
phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone may
not be activated
on the website. •
Update your mobile number in
your account on the website.
• Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information. •
The phone in
use is not
activated, OR
• Your phone has
ID blocker active. •
This is a free feature, but you
must first register online to use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Speed-restricted Features
Some features of this system may be too difficult to use while your
vehicle is moving so they are restricted from use unless your vehicle is
stationary.
•Screens that are too crowded with information, such as Point of
Interest reviews and ratings, Sirius Travel Link sports scores, movie
times and ski conditions.
• Any action that requires you to use a keyboard is restricted, such as
entering a navigation destination or editing information.
• All lists are limited so the user can view fewer entries (such as phone
contacts or recent phone call entries).
See the following chart for more specific examples:
Restricted Features
Cellular Phone Pairing a Bluetooth phone Adding phonebook contacts or uploading
phonebook contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
System Functionality Editing the keypad code Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi and Wireless Editing wireless settings Editing the list of wireless networks
Videos, Photos and
Graphics Playing video
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination Demo navigation route
Adding or Editing Address Book entries or
Avoid Areas
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These commands can be said at any time.“Next page”
“Previous page”
“What can I say?” “Help”
What Can I Say?
To access the available voice commands for the current session, do one
of the following:
• During a voice session, press the Help icon ( ?) in the lower left status
bar of the screen.
• Say, “What can I say?” for an on-screen listing of the possible voice
commands associated with your current voice session.
• Press the voice icon. After the tone, say, “Help” to hear a list of
possible voice commands.
Helpful Hints
• Make sure the interior of your vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken commands.
• After pressing the voice icon, wait until after the tone sounds and
Listening appears before saying a command. Any command spoken
prior to this does not register with the system.
• Speak naturally, without long pauses between words.
• At any time, you can interrupt the system while it is speaking by
pressing the voice icon.
Accessing a List of Available Commands
• If you use the touchscreen, press the Settings icon > Help>Voice
Command List.
• If you use the steering wheel control, press the voice icon. After the
tone, speak your command clearly.
Voice command list
“Audio list of commands”
“Bluetooth audio list of commands” “Browse list of commands”“CD list of commands”
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Browsing Device Content
When listening to audio on a device, you can browse through other
devices without having to change sources. For example, if you are
currently listening to audio on an SD card, you can browse all the artists
that are stored on your USB device.Press the voice icon on the steering wheel. When prompted,
you can say:
“BROWSE” within devices “Browse”*
“Browse games”**
“Browse channels”**
“Browse Sirius channel guide”**
“Browse SD card”“Browse USB” “Help”
*If you have said “Browse”, you can then say any commands in the
following chart.
**This command is only usable if you have an active subscription to
Sirius satellite radio.
“BROWSE”
“ games”*
” channels”*
“SD card”**
“Sirius channel guide”*
“USB”**
“Help”
*This command is only usable if you have an active subscription to Sirius
satellite radio.
**For more commands in SD card or USB mode, see the “SD card and
USB Port” section of this chapter.
For a complete list of “Browse” voice commands, see USB and SD card
voice commands andBluetooth audio voice commands in the
following sections.
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Bluetooth Audio
Your system allows you to stream audio over your vehicle’s speakers from
your connected, Bluetooth-enabled cellular phone.To access, press the lower left corner on the touchscreen, then
select the BT Stereo tab.
Bluetooth Audio Voice Commands If you are listening to a Bluetooth audio device, press the voice
button on the steering wheel control. When prompted, say
“Next song”, “Pause”, “Play” or “Previous song”.
If you are not listening to a Bluetooth audio device, press the voice
button and, after the tone, say “Bluetooth Audio”, then “Next song”,
“Pause”, “Play” or “Previous song”.
A/V Inputs
WARNING: Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
WARNING: For safety reasons, do not connect or adjust the
settings on your portable music player while your vehicle is
moving.
WARNING: Store the portable music player in a secure location,
such as the center console or the glove box, when your vehicle is
in motion. Hard objects may become projectiles in a crash or sudden
stop, which may increase the risk of serious injury. The audio extension
cable must be long enough to allow the portable music player to be
safely stored while your vehicle is moving.
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Hands-free calling is one of the main features of SYNC. Once you pair
your phone, you can access many options using the touchscreen or voice
commands. While the system supports a variety of features, many are
dependent on your cellular phone’s functionality. At a minimum, most
cellular phones with Bluetooth wireless technology support the following
functions:
•Answering an incoming call
• Ending a call
• Using privacy mode
• Dialing a number
• Redialing
• Call waiting notification
• Caller ID.
Other features, such as text messaging using Bluetooth and automatic
phonebook download, are phone-dependent features. To check your
phone’s compatibility, see your phone’s user manual and visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing Your Phone for the First Time
WARNING: Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
The first thing you must do to use the phone features of SYNC is to pair
your Bluetooth-enabled cellular phone with SYNC. This allows you to use
your phone in a hands-free manner.
Note: Put the transmission in position P.Turn on your vehicle ignition
and the radio.
1. Touch Add Phone in the upper left corner of the touchscreen. Find
SYNC appears on the screen and instructs you to begin the pairing
process from your device.
2. Make sure that Bluetooth is set to Onand that your cellular phone is
in the proper mode. See your phone’s manual if necessary.
• Select SYNC, and a six-digit PIN appears on your device.
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3. If you are prompted to enter a PIN on your device, it does notsupport Secure Simple Pairing. To pair, enter the PIN displayed on
the touchscreen. Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s manual and visit the
website.
Pairing Subsequent Phones
Note: Put the transmission in position P.Turn on your vehicle ignition
and the radio.
1. Press the Phonecorner of the touchscreen > Settings>BT
Devices >Add Device.
2. Make sure that Bluetooth is set to Onand that your cellular phone is
in the proper mode. See your phone’s manual if necessary.
• Select SYNC, and a six-digit PIN appears on your device.
3. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on
the touchscreen. Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s user guide and visit the
website.
Making Calls
Press the voice button on your steering wheel controls. When
prompted, say, “Call ” or say “Dial”, then the desired
number.
To end the call or exit phone mode, press and hold this phone
button on your steering wheel controls.
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Receiving Calls
During an incoming call, an audible tone sounds. Call information
appears in the display if it is available.Accept the call by pressing Accepton the touchscreen or by
pressing this phone button on your steering wheel controls.
Reject the call by pressing Rejecton the touchscreen or by
pressing and holding this phone button on your steering wheel controls.
Ignore the call by doing nothing. SYNC logs it as a missed call.
Phone Menu Options
Press the top left corner on your touchscreen to select from the
following options:
Phone
Touch this button to access the on-screen numerical pad to enter a
number and place a call. During an active call, you can also choose to:
• Mute the call
• Put it on hold
• Turn on privacy (returns the call to your cellular phone)
• Join two calls
• End the call.
Quick Dial
Set up favorite contacts from your phonebook or history folder.
Phonebook
Touch this button to access and call any contacts in your previously
downloaded phone book. The system places the entries in alphabetical
categories summarized at the top of the screen.
To turn on contact picture settings, if your device supports this feature,
press Phone >Settings >Manage Phonebook >Download photos
from Phonebook >On.
History
After you connect your Bluetooth-enabled phone to SYNC, you can
access any previously dialed, received or missed calls. You can also
choose to save these to your Favoritesor toQuick Dial.
Note: This is a phone-dependent feature. If your phone does not support
downloading call history using Bluetooth, SYNC keeps track of calls made
with the SYNC system.
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