
GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training, equipment
or both, so not all authorized dealers are authorized to perform all warranty
repairs. This means that, depending on the warranty repair needed, you may
have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft
parts, or remanufactured or other parts that are authorized by Ford.
Away from Home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com.
These are some of the items that can be found online:
•U.S. Dealer Locator by Dealer Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers
who are there to help you with their professional servicing expertise. We
believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we provideScheduled Maintenance
Information which makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check your warranty
information to find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft® parts are designed and built to
provide the best performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in moving parts.
• Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
• Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift to P(Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels.
Working with the Engine On
WARNING: To reduce the risk of vehicle damage or personal
burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to position P(Park) .
2. Block the wheels.
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Only use oils certified for gasoline engines by the
American Petroleum Institute (API). An oil with this
trademark symbol conforms to the current engine and
emission system protection standards and fuel
economy requirements of the International Lubricants
Specification Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile manufacturers.
1. Remove the filler cap.
2. Add engine oil that meets Ford specifications. See Capacities and
Specifications for more information.
3. Replace the filler cap. Turn it until you feel a strong resistance.
ENGINE COOLANT CHECK
Checking the Engine Coolant
The concentration and level of engine coolant should be checked at the
intervals listed in Scheduled Maintenance Information.
Note: Make sure that the level is at the FULL COLD level or within the
COLD FILL RANGE in the coolant reservoir.
Note: Coolant expands when it is hot. The level may extend beyond the
COLD FILL RANGE.
If the level is below the COLD FILL RANGE, add coolant immediately.
See Adding Engine Coolant in this chapter.
The coolant concentration should be maintained within 48% to 50%,
which equates to a freeze point between -30°F (-34°C) and -34°F
(-37°C).
Note: For best results, coolant concentration should be tested with a
refractometer such as Robinair Coolant and Battery Refractometer
75240. We do not recommend the use of hydrometers or coolant test
strips for measuring coolant concentrations.
Note: Automotive fluids are not interchangeable; do not use engine
coolant/antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
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When Fail-Safe Mode is Activated
You have limited engine power when in the fail-safe mode, so drive the
vehicle with caution. The vehicle will not be able to maintain high-speed
operation and the engine will run rough. Remember that the engine is
capable of completely shutting down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
WARNING:Fail-safe mode is for use during emergencies only.
Operate the vehicle in fail-safe mode only as long as necessary to
bring the vehicle to rest in a safe location and seek immediate repairs.
When in fail-safe mode, the vehicle will have limited power, will not be
able to maintain high-speed operation, and may completely shut down
without warning, potentially losing engine power, power steering assist,
and power brake assist, which may increase the possibility of a crash
resulting in serious injury.
WARNING: Never remove the coolant reservoir cap while the
engine is running or hot. The hot coolant is under pressure and
may cause serious burns.
5. Re-start the engine and take your vehicle to an authorized dealer.
Note: Driving the vehicle without repairing the engine problem increases
the chance of engine damage. Take your vehicle to an authorized dealer
as soon as possible.
TRANSMISSION FLUID CHECK
6F35 TRANSMISSION (if equipped)
Note: Transmission fluid should be checked by an authorized dealer. If
required, fluid should be added by an authorized dealer.
The automatic transmission does not have a transmission fluid dipstick.
Refer to your scheduled maintenance information for scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, (i.e., if the transmission slips or
shifts slowly) or if you notice some sign of fluid leakage.
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Do not use supplemental transmission fluid additives, treatments or
cleaning agents. The use of these materials may affect transmission
operation and result in damage to internal transmission components.
6F50/6F55 Transmission
WARNING:The dipstick cap and surrounding components may
be hot; gloves are recommended.
WARNING: Use gloves when moving the air filter assembly;
components will be hot.
Note: Automatic transmission fluid expands when warmed. To obtain an
accurate fluid check, drive the vehicle until it is warmed up
(approximately 20 miles [30 km]). If your vehicle has been operated for
an extended period at high speeds, in city traffic during hot weather or
pulling a trailer, the vehicle should be turned off until normal operating
temperatures are reached to allow the fluid to cool before checking.
Depending on vehicle use, cooling times could take up to 30 minutes or
longer.
Refer to your scheduled maintenance information for scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, i.e., if the transmission slips or
shifts slowly or if you notice some sign of fluid leakage.
1. Drive the vehicle 20 miles (30 km) or until it reaches normal operating
temperature.
2. Park the vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your foot on the brake pedal,
start the engine and move the gearshift lever through all of the gear
ranges. Allow a minimum of 10 seconds for each gear to engage.
4. Latch the gearshift lever in P(Park) and leave the engine running.
5. Remove the dipstick, wiping it clean with a clean, dry lintfree rag. If
necessary, refer to Under hood overview in this chapter for the location
of the dipstick. (For vehicles with the EcoBoost engine, move the air
filter assembly aside to access the transmission dipstick. See Moving the
Air Filter Assembly (EcoBoost engine) for more information.
6. Install the dipstick making sure it is fully seated in the filler tube by
turning it to the locked position.
7. Remove the dipstick and inspect the fluid level. The fluid should be in
the designated areas for normal operating temperature.
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CHANGING THE WIPER BLADES1. Pull the wiper blade and arm away
from the glass.
2. Squeeze the locking tabs to release
the blade from the arm and pull the
blade away from the arm to remove it.
3. Attach the new blade to the arm
and snap it into place.
Replace wiper blades at least once per
year for optimum performance.
Poor wiper quality can be improved by
cleaning the wiper blades and the
windshield.
To prolong the life of the wiper
blades, it is highly recommended to
scrape off the ice on the windshield
before turning on the wipers. The layer of ice has many sharp edges and
can damage the micro edge of the wiper rubber element.
AIR FILTER CHECK
WARNING: To reduce the risk of vehicle damage and/or personal
burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
When changing the air filter element, use only the air filter element
listed. Refer to Motorcraft® Part Numbers in theCapacities and
Specifications chapter.
For EcoBoost equipped vehicles: When servicing the air cleaner, it is
important that no foreign material enter the air induction system. The
engine and turbocharger are susceptible to damage from even small
particles.
Refer to Scheduled Maintenance for the appropriate intervals for
changing the air filter element.
Note: Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
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Tire Rotation
Note:If your tires show uneven wear ask an authorized dealer to check
for and correct any wheel misalignment, tire imbalance or mechanical
problem involved before tire rotation.
Note: Your vehicle may be equipped with a dissimilar spare tire and
wheel assembly. A dissimilar spare tire and wheel assembly is defined as
a spare tire or wheel that is different in brand, size or appearance from
the road tires and wheels. If you have a dissimilar spare tire and wheel
assembly, it is intended for temporary use only and should not be used
in a tire rotation.
Note: After having your tires rotated, inflation pressure must be checked
and adjusted to the vehicle requirements.
Rotating your tires at the recommended interval (as indicated in the
scheduled maintenance information) will help your tires wear more
evenly, providing better tire performance and longer tire life.
•Front-wheel drive/All-wheel drive
vehicles (front tires at left of
diagram)
Sometimes irregular tire wear can be corrected by rotating the tires.
USING SUMMER TIRES
Your Taurus SHO may be equipped with summer tires to provide
superior performance on wet and dry roads. Summer tires do not have
the Mud and Snow (M+S or M/S) tire traction rating on the tire side
wall. Since summer tires do not have the same traction performance as
All-season or Snow tires, Ford does not recommend using summer tires
when temperatures drop to approximately 40°F (5°C) or below
(depending on tire wear and environmental conditions) or in snow/ice
conditions. Like any tire, summer tire performance is affected by tire
wear and environmental conditions. If you must drive in those
conditions, Ford recommends using Mud and Snow (M+S, M/S),
All-season or Snow tires.
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ItemsCapacityFord part name or
equivalent Ford part number / Ford
specification
A/C refrigerant
9
2.0LEcoBoost engine
1.62 lb (0.74kg) 3.5L V6 engine
1.43 lb (0.65kg) Motorcraft R–134a
Refrigerant YN-19 (U.S.);
CYN–16–R (Canada) / WSH-M17B19–A
A/C refrigerant
compressor oil
9
2.0L GTDI & 3.5LTiVCT 5.2 fl oz
(0.153 L) Motorcraft PAG Refrigerant
Compressor Oil YN-12–D /
WSH-M1C231–B
1Ford recommends using Motorcraft (Ford) DOT 4 Low Viscosity High Performance Brake Fluid or
equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may cause
degraded brake performance and not meet the Ford performance standards. Keep brake fluid clean
and dry. Contamination with dirt, water, petroleum products or other materials may result in brake
system damage and possible failure.2Approximate dry fill capacity. Actual amount may vary during fluid changes.3Automatic transmissions that require MERCON LV should only use MERCON LV fluid. Refer to
scheduled maintenance information to determine the correct service interval. Use of any fluid other
than the recommended fluid may cause transmission damage.4See your authorized dealer for fluid level checking or filling.5Use of synthetic or synthetic blend motor oil is not mandatory. Only use fluid that meets Ford
specifications. Motor oils of the recommended viscosity grade that meet API SN requirements and
display the API Certification Mark for gasoline engines are also acceptable. Do not use oil labeled with
API SN service category unless the label also displays the API certification mark.
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