2015 FORD FOCUS phone

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
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Focus (CDH), enUSA, First Printing MyFord Touch
™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
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Focus (CDH), enUSA, First Printing MyFord Touch
™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
SYNC does not understand
what I am saying.
After pressing the voice icon,
wait until after the tone
sounds and Listening
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
the name of a song or artist.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
The system may not be
reading the name the same
way you are saying it.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
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Focus (CDH), enUSA, First Printing MyFord Touch
™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters.
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
Your phonebook contacts
may be in CAPS.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E". Touchscreen System Reset
The touchscreen system has System Reset feature that can be performed if the function
of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook,call history, text messages, or user settings). To perform a System Reset, press and
hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system.
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Focus (CDH), enUSA, First Printing MyFord Touch
™

For maximum vehicle performance, keep
the following information in mind when
adding accessories, equipment,
passengers and luggage to your vehicle:
•
Do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Consult an
authorized dealer for specific weight
information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of radio transmitter-equipped mobile
communications systems, for example,
two-way radios, telephones and theft
alarms. Any such equipment should
comply with the Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations, and an authorized
dealer should install this equipment.
• An authorized dealer should install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized dealer add any
non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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Focus (CDH), enUSA, First Printing Accessories

positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
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incomplete information due to the passage
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used and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
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This Data is provided to you
“as is, ” and
you agree to use it at your own risk. Telenav
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Focus (CDH), enUSA, First Printing Appendices

with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
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issues.
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the Data that do not meet NAV2’ s Limited
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Focus (CDH), enUSA, First Printing Appendices

Phone...............................................................364
Making Calls........................................................ 366
Pairing Subsequent Cell Phones.................365
Pairing Your Cell Phone for the First Time................................................................... 365
Phone Menu Options........................................ 367
Phone Settings................................................... 370
Phone Voice Commands................................. 371
Receiving Calls................................................... 366
Text Messaging.................................................. 368
Post-Crash Alert System...........................193
Power Door Locks See: Locking and Unlocking............................. 63
Power Seats
....................................................116
Power Lumbar....................................................... 117
Power Windows.............................................85 Accessory Delay................................................... 86
Bounce-Back......................................................... 85
One-Touch Down................................................. 85
One-Touch Up....................................................... 85
Window Lock......................................................... 85
Protecting the Environment........................14
R
Rear Exterior Overview..................................16
Rear Parking Aid............................................153 Rear Sensing System........................................ 153
Rear Seats
.........................................................117
Folding the Seatback.......................................... 117
Rear Under Floor Storage..........................174 Cargo Management System........................... 174
Rear View Camera
.......................................159
Using the Rear View Camera System.........159
Rear View Camera See: Rear View Camera.................................... 159
Rear Window Wiper and Washers...........78 Rear Window Washer......................................... 78
Rear Window Wiper............................................. 78
Refueling..........................................................135 Easy Fuel ™ Capless Fuel System................136 Remote Control - Vehicles With:
Integrated Key Transmitter
.....................50
Changing the Remote Control Battery..........51
Integrated Keyhead Transmitter.................... 50
Locating Your Vehicle.......................................... 51
Programming a New Remote Control...........51
Reprogramming the Unlocking Function............................................................... 51
Sounding the Panic Alarm................................ 52
Remote Control - Vehicles With: Keyless Entry.................................................................52
Changing the Remote Control Battery.........52
Intelligent Access Key......................................... 52
Locating Your Vehicle......................................... 54
Programming a New Remote Control..........52
Remote Control - Vehicles With: Keyless Entry with Remote Start..........................54
Changing the Remote Control Battery........54
Intelligent Access Key......................................... 54
Locating Your Vehicle......................................... 55
Programming a New Remote Control..........54
Remote Start......................................................... 55
Sounding the Panic Alarm................................ 55
Remote Start
...................................................113
Automatic Settings............................................. 113
Heated and Cooled Devices............................ 113
Last Settings.......................................................... 113
Removing a Headlamp...............................221
Repairing Minor Paint Damage..............234
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................57
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)..............................................................198
447
Focus (CDH), enUSA, First Printing Index