2015 FORD FOCUS ELECTRIC service

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of Ford
authorized repairers that are there to help
you with their professional servicing
expertise. Authorized repairers are best
qualified to service your vehicle properly
and expertly, with a wide range of highly
specialized tools.
In addition to regular servicing, we
recommend that you carry out the
following checks.
WARNINGS
Switch the ignition off before
touching or attempting adjustment
of any kind.
Do not touch the electronic ignition
system parts after you have switched
the ignition on or when the electric
motor is running. The system operates at
high voltage. Keep your hands and clothing clear
of the electric motor cooling fan.
Under certain conditions, the fan
may continue to run for several minutes
after you have switched the electric motor
off. Make sure that you fit filler caps
securely after carrying out
maintenance checks.
High Voltage Information
WARNING
Exposure to high voltage could result
in severe personal injury or death.
High voltage components must be
serviced by a trained service technician. Your vehicle consists of various high
voltage components and wiring. All of the
high voltage power flows through specific
wiring assemblies which are labeled as
such or are covered with a solid orange
convolute or orange stripe tape. Do not
come in contact with these components.
Daily Checks
•
Exterior lamps.
• Interior lamps.
• Warning lamps and indicators.
Weekly Checks
• Brake fluid level.
• Washer fluid level.
• Tire pressures (when cold).
• Tire condition.
Monthly Checks
• Coolant level. See Coolant Check
(page 171).
• Pipes, hoses and reservoirs for leaks.
• Air conditioning operation.
• Parking brake operation.
• Horn operation.
• Tightness of lug nuts. See
Lug Nuts
(page 221).
OPENING AND CLOSING THE
HOOD
1. Inside the vehicle, pull the hood release
handle located under the left-hand
side of the instrument panel.
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Note:
During normal vehicle operation, the
coolant may change color from orange to
pink or light red.
As long as the coolant is clear and
uncontaminated, this color change does
not indicate that the coolant has degraded,
nor does it require that qualified personnel
drain the coolant, flush the system or
replace the coolant.
Do not mix different colors or types of
coolant in your vehicle. Make sure the
correct coolant is used. Mixing of coolants
may harm your cooling system. The use of
an improper coolant may harm the electric
motor or cooling system components and
may invalidate the vehicle warranty.
In case of emergency, you can add a large
amount of water without coolant in order
to reach a vehicle service location. In this
instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system with Motorcraft Premium Cooling
System Flush.
3. Refill with coolant as soon as possible.
Water alone, without coolant, can cause
vehicle damage from corrosion,
overheating, freezing or plugging.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or
methanol antifreeze or coolant.
Alcohol and other liquids can cause vehicle
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the coolant. Whenever coolant has been added, the
coolant level in the coolant reservoir
should be checked the next few times you
drive the vehicle. If necessary, add enough
prediluted coolant to bring the coolant
level to the correct level.
When adding coolant:
1. Unscrew the cap slowly. Any pressure
will escape as you unscrew the cap.
2. Add prediluted coolant meeting the Ford specification. See Capacities
and Specifications (page 222).
3. Check the coolant level in the coolant reservoir the next few times you drive
your vehicle.
4. If necessary, add enough prediluted coolant to bring the coolant level to
the proper level.
Recycled Coolant
Ford Motor Company does not recommend
the use of recycled coolant since a
Ford-approved recycling process is not yet
available.
Used coolant should be disposed of in an
appropriate manner. Follow your
community ’s regulations and standards
for recycling and disposing of automotive
fluids.
Severe Climates
If you drive in extremely cold climates:
• It may be necessary to have a Ford
authorized dealer increase the coolant
concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection. Coolant concentrations
above 60% decrease the overheat
protection characteristics of the
coolant and may cause vehicle
damage.
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CHECKING THE WIPER
BLADES
Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid
or water applied with a soft sponge or
cloth.
CHANGING THE WIPER
BLADES
Note:
If streaks or smears appear on the
windshield, clean the windshield and the
wiper blades. See Cleaning the Windows
and Wiper Blades (page 184). If that does
not resolve the issue, install new wiper
blades.
Service Position Set the windshield wipers in the service
position to change the wiper blades. The
windshield wipers return to the starting
position when you switch the ignition on. Note:
You can use the service position in
winter to provide easier access to the wiper
blades for freeing them from snow and ice.
Make sure the windshield is free from snow
and ice before you switch the ignition on.
1. Switch the ignition on. 2. Switch the ignition off and press and
hold the wiper lever in position A within
three seconds.
3. Release the wiper lever when the windshield wipers reach the service
position.
Changing the Windshield Wiper Blades
1. Pull the wiper blade and arm away from the glass. Note:
Make sure that the wiper arm does
not spring back against the glass when the
wiper blade is not attached.
2. Press the locking buttons together.
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TEMPORARY MOBILITY KIT
(Type 1)
Note:
The temporary mobility kit contains
enough sealant compound in the canister
for one tire repair only. See an authorized
dealer for replacement sealant canisters.
The kit is located in the luggage
compartment.
The kit consists of an air compressor to
reinflate the tire and a canister of sealing
compound that will effectively seal most
punctures caused by nails or similar
objects. This kit provides a temporary tire
repair allowing you to drive your vehicle up
to 120 mi (200 km) at a maximum speed
of 50 mph (80 km/h) to reach a tire service
location. Air compressor (inside).
A
Selector switch.
B
On and off button.
C
Air pressure gauge.
D
Sealant bottle and canister.
E
Sealant filling clear tube.
F
Tire valve connector.
G
Air compressor hose.
H
Yellow cap tool.
I
Air hose-tire valve connector.
J
Accessory power plug.
K
Casing and housing.
L
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The kit is located in the luggage
compartment.
The kit consists of an air compressor to
reinflate the tire and a canister of sealing
compound that will effectively seal most
punctures caused by nails or similar
objects. This kit provides a temporary tire
repair, allowing you to drive your vehicle
up to 120 mi (200 km) at a maximum
speed of 50 mph (80 km/h) to reach a tire
service location. Air compressor (inside).
A
Selector switch.
B
On and off button.
C
Air pressure gauge.
D
Sealant bottle and canister.
E
Dual purpose hose: air and
repair.
F Tire valve connector.
G
Accessory power plug.
H
Casing and housing.
I
Bike/raft/sports ball adapters.
J
General Information WARNING
Failure to follow these guidelines
could result in an increased risk of
loss of vehicle control, injury or death.
Note:
Do not use the kit if you have severely
damaged a tire. Only seal punctures located
within the tire tread with the kit.
Do not attempt to repair punctures larger
than ¼ inch (6 millimeters) or damage to
the tire's sidewall. The tire may not
completely seal.
Loss of air pressure may adversely affect
tire performance. For this reason:
Note: Do not drive the vehicle above
50 mph (80 km/h)
.
Note: Do not drive further than
120 mi
(200 km). Drive only to the closest
authorized Ford dealer or tire repair shop to
have your tire inspected.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire; if the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure safe
operation of the kit and your vehicle
occurs.
Tips for Use of the Kit
To ensure safe operation of the kit:
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