2015 FORD FOCUS ELECTRIC bluetooth

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
You can also preform the
MyFord Touch reset
procedure.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
316
Focus (CDH), enUSA, First Printing MyFord Touch
™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
317
Focus (CDH), enUSA, First Printing MyFord Touch
™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
318
Focus (CDH), enUSA, First Printing MyFord Touch
™

Entertainment..............................................254
AM/FM Radio...................................................... 255
Bluetooth Audio................................................. 269
CD........................................................................\
.... 265
Line In..................................................................... 269
SD Card Slot and USB Port........................... 266
SIRIUS® Satellite Radio (If Activated)....................................................... 260
Supported Media Players, Formats and Metadata Information................................ 269
Environment.......................................................11
Event Data Recording See: Data Recording............................................... 7
Extended Service Plan (ESP).................345 SERVICE PLANS (CANADA ONLY)............346
SERVICE PLANS (U.S. Only)......................... 345
Exterior Mirrors
................................................78
Fold-Away Exterior Mirrors............................... 78
Heated Exterior Mirrors...................................... 79
Integrated Blind Spot Mirrors........................... 79
Power Exterior Mirrors........................................ 78
F
Fastening the Safety Belts
.........................30
Safety Belt Extension Assembly..................... 32
Safety Belt Locking Modes................................ 31
Using Safety Belts During Pregnancy...........30
Flat Tire Inflation See: Temporary Mobility Kit........................... 189
Floor Mats
........................................................145
Ford Credit...........................................................9
(U.S. Only)................................................................. 9
Front Exterior Overview.................................12
Front Passenger Sensing System............39
Fuses.................................................................158
Fuse Specification Chart...........................158 Electric Motor Compartment Fuse
Box...................................................................... 158
Luggage Compartment Fuse Box................165
Passenger Compartment Fuse Box............163
Pre-Fuse Box........................................................ 158
G
Gauges................................................................81 Common Displays................................................. 81General Information on Radio
Frequencies...................................................46
General Maintenance Information........347 Multi-point Inspection..................................... 349
Owner Checks and Services......................... 348
Protecting Your Investment........................... 347
Why Maintain Your Vehicle?.......................... 347
Why Maintain Your Vehicle at Your Dealership?..................................................... 347
Getting Assistance Outside the U.S. and Canada..........................................................155
Getting the Services You Need
................152
Away From Home............................................... 152
H
Handbrake See: Parking Brake.............................................. 125
Hazard Warning Flashers..........................148
Headlamp Exit Delay.....................................74
Head Restraints............................................104 Adjusting the Head Restraint......................... 105
Tilting Head Restraints .................................... 105
Heated Seats.................................................109
Heated Windows and Mirrors..................102 Heated Exterior Mirrors.................................... 103
Heated Rear Window........................................ 102
Heating See: Climate Control........................................ 100
High Voltage Battery Cut-Off Switch
............................................................120
High Voltage Battery....................................115 General Information........................................... 115
Hill Start Assist
..............................................125
Using Hill Start Assist....................................... 126
Hints on Controlling the Interior Climate...........................................................101
General Hints........................................................ 101
Improving Vehicle Drive Range...................... 102
Recommended Settings for Cooling...........102
Side Window Defogging in Cold Weather............................................................. 102
Hints on Driving With Anti-Lock Brakes.............................................................125
Hood Lock See: Opening and Closing the Hood...........169
361
Focus (CDH), enUSA, First Printing Index