ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Brakes
•
Make sure the brakes and parking brake
release fully.
Tires
• Maintain recommended air pressure.
Miscellaneous
• Make sure you cover all linkages,
cables, levers and pins under your
vehicle with grease to prevent rust.
• Move vehicles at least 25 ft (7.5 m)
every 15 days to lubricate working parts
and prevent corrosion.
Removing Vehicle From Storage
When your vehicle is ready to come out of
storage, do the following:
• Wash your vehicle to remove any dirt
or grease film build-up on window
surfaces.
• Check windshield wipers for any
deterioration.
• Check under the hood for any foreign
material that may have collected
during storage such as mice or squirrel
nests.
• Check the exhaust for any foreign
material that may have collected
during storage.
• Check tire pressures and set tire
inflation per the Tire Label.
• Check brake pedal operation. Drive
your vehicle
15 ft (4.5 m) back and
forth to remove rust build-up.
• Check fluid levels (including coolant
and gas) to make sure there are no
leaks, and fluids are at recommended
levels.
• If you remove the 12-volt battery, clean
the cable ends and inspect. Contact an authorized dealer if you have
any concerns or issues.
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TEMPORARY MOBILITY KIT
(Type 1)
Note:
The temporary mobility kit contains
enough sealant compound in the canister
for one tire repair only. See an authorized
dealer for replacement sealant canisters.
The kit is located in the luggage
compartment.
The kit consists of an air compressor to
reinflate the tire and a canister of sealing
compound that will effectively seal most
punctures caused by nails or similar
objects. This kit provides a temporary tire
repair allowing you to drive your vehicle up
to 120 mi (200 km) at a maximum speed
of 50 mph (80 km/h) to reach a tire service
location. Air compressor (inside).
A
Selector switch.
B
On and off button.
C
Air pressure gauge.
D
Sealant bottle and canister.
E
Sealant filling clear tube.
F
Tire valve connector.
G
Air compressor hose.
H
Yellow cap tool.
I
Air hose-tire valve connector.
J
Accessory power plug.
K
Casing and housing.
L
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General Information
WARNING
Failure to follow these guidelines
could result in an increased risk of
loss of vehicle control, injury or death.
Note:
Do not use the kit if you have severely
damaged a tire. Only seal punctures located
within the tire tread with the kit.
Do not attempt to repair punctures larger
than 1.4 inches (6.4 millimeters) or
damage to the tire's sidewall. The tire may
not completely seal.
Loss of air pressure may adversely affect
tire performance. For this reason:
Note: Do not drive the vehicle above
50 mph (80 km/h).
Note: Do not drive further than
120 mi
(200 km). Drive only to the closest
authorized Ford dealer or tire repair shop to
have your tire inspected.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire. If the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure of
safe operation of the kit and your
vehicle.
Tips for Use of the Kit
To ensure safe operation of the kit:
• Read all instructions and cautions fully.
• Before operating the kit, make sure
your vehicle is safely off the road and
away from moving traffic. Switch on
the hazard lights.
• Always set the parking brake to make
sure the vehicle does not move
unexpectedly. •
Do not remove any foreign objects,
such as nails or screws, from the tire.
• When using the kit, leave the engine
running (only if the vehicle is outdoors
or in a well-ventilated area) so the
compressor does not drain the
vehicle's battery.
• Do not allow the compressor to
operate continuously for more than 15
minutes; this will help prevent the
compressor from overheating.
• Never leave the kit unattended when
it is operating.
• Sealant compound contains latex.
Those with latex sensitivities should
use appropriate precautions to avoid
an allergic reaction.
• Keep the kit away from children.
• Only use the kit when the ambient
temperature is between -22°F (-30°C)
and 158°F (70°C).
• Only use the sealing compound before
the use by date. Locate the use by date
on the lower right hand corner of the
label on the sealant canister (bottle).
Check the use by date regularly and
replace the canister after four years.
• Do not store the kit unsecured inside
the passenger compartment of the
vehicle as it may cause injury during a
sudden stop or crash. Always store the
kit in its original location.
• After sealant use, an authorized dealer
must replace the tire pressure
monitoring system sensor and valve
stem on the wheel.
• When inflating a tire or other objects,
use the black air hose only. Do not use
the transparent hose, which is designed
for sealant application only.
• Operating the kit could cause an
electrical disturbance in radio, CD, and
DVD player operation.
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What to do When a Tire Is
Punctured
Repair a tire puncture within the tire's tread
area in two stages with the kit.
•
In the first stage, inflate the tire with a
sealing compound and air. After you
inflate the tire, you will need to drive
the vehicle a short distance (about 4
miles [6 kilometers]) to distribute the
sealant in the tire.
• In the second stage, check the tire
pressure and adjust, if necessary, to the
vehicle's specified tire inflation
pressure.
First Stage: Inflating the Tire with
Sealing Compound and Air WARNINGS
Do not stand directly over the kit
while inflating the tire. If you notice
any unusual bulges or deformations
in the tire's sidewall during inflation, stop
and call roadside assistance. If the tire does not inflate to the
recommended tire pressure within
15 minutes, stop and call roadside
assistance. Preparation: Park the vehicle in a safe, level
and secure area, away from moving traffic.
Switch the hazard lights on. Apply the
parking brake and switch the engine off.
Inspect the flat tire for visible damage.
WARNING
Do not run the engine during kit
operation unless the vehicle is
outdoors or in a well-ventilated area.
Sealant compound contains latex. To
avoid any allergic reactions, use the
non-latex gloves found in the accessory
box on the underside of the kit housing. Do not remove any foreign object that has
pierced the tire. If a puncture is located in
the tire sidewall, stop and call roadside
assistance.
1. Remove the valve cap from the tire
valve.
2. Unwrap the clear tube from the compressor housing.
3. Remove the tube cap and fasten the metal connector of the tube to the tire
valve, turning clockwise. Make sure you
fasten the connection tightly. 4. Plug the power cable into the 12-volt
power point in the vehicle.
5. Remove the warning sticker found on the canister, and place it on top of the
instrument panel or the center of the
dash.
6. Start the vehicle and leave the engine running so the compressor does not
drain the vehicle ’s battery.
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7. Turn dial (A) counterclockwise to the
sealant position. Switch the kit on by
pressing the on and off button (B). 8.
Inflate the tire to the pressure listed on
the tire label located on the driver door
or the door jamb area. The initial air
pressure gauge reading may indicate
a value higher than the label pressure
while you pump the sealing compound
into the tire. This is normal and should
be no reason for concern. The pressure
gauge reading will indicate the tire
inflation pressure after about 30
seconds of operation. You should
check the final tire pressure with the
compressor turned OFF in order to get
an accurate pressure reading. 9. When the tire reaches the
recommended tire pressure, switch off
the kit by pressing the on button;
disconnect the kit from the tire valve
and the power point. Re-install the
valve cap on the tire valve, place the
tube cap on the metal connector and
return the kit to the stowage area.
10. Immediately and cautiously, drive the
vehicle 4 miles (6 kilometers) to
distribute the sealant evenly inside
the tire. Do not exceed 50 mph (80
km/h).
11. After 4 miles (6 kilometers), stop and
check the tire pressure. See Second
stage: Checking tire pressure.
Note: If you experience any unusual
vibration, ride disturbance or noise while
driving, reduce your speed until you can
safely pull off to the side of the road to call
for roadside assistance.
Note: Do not proceed to the second stage
of this operation.
Second Stage: Checking Tire
Pressure WARNINGS
If you are proceeding from the First
stage: Re–inflating the tire with
sealing compound and air section
and have injected sealant in the tire and
the pressure is below 20 psi (1.4 bar), stop
and call roadside assistance. If tire
pressure is above 20 psi (1.4 bar), continue
to the next step. The power plug may get hot after use
and you should handle it carefully
while unplugging.
Check the air pressure of your tires as
follows:
1. Remove the valve cap from the tire
valve.
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2. Unhook the black hose from the side
of the compressor and fasten firmly on
the valve stem by turning clockwise.
3. Push and turn the dial clockwise to the
air position. To switch the kit on, press
the on button. 4. If required, switch on the compressor
and adjust the tire to the
recommended inflation pressure
shown on the tire label located on the
driver's door or door jamb area. You
should check the tire pressure with the
compressor turned OFF in order to get
an accurate pressure reading.
5. Switch the compressor off by pressing
the off button.
6. Unplug the hoses, re-install the valve cap on the tire and return the kit to the
stowage area.
What to Do After the Tire has Been
Sealed
After using the kit to seal your tire, replace
the sealant canister and clear tube (hose).
Obtain and replace the sealing compound
and spare parts at an authorized Ford
Motor Company dealership or tire dealer.
You can dispose empty sealant bottles at
home. However, return the liquid residue
from the sealing compound to an
authorized dealer or tire dealer for disposal,
or in accordance with local waste disposal
regulations. Note:
After you use the sealing compound,
the maximum vehicle speed is 50 mph
(80 km/h) and the maximum driving
distance is 120 mi (200 km). Inspect the
sealed tire immediately.
Note: After you use the sealant, an
authorized Ford dealer must replace the tire
pressure monitoring system sensor and the
valve stem on the wheel.
Check the tire pressure any time within the
120 mi (200 km)
by performing the steps
listed previously in the Second Stage:
Checking Tire Pressure procedure.
Removal of the Sealant Canister from
the Kit 1. Unwrap the clear tube from the
compressor housing. 2.
Locate the yellow cap at the end of the
clear tube.
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The kit is located in the luggage
compartment.
The kit consists of an air compressor to
reinflate the tire and a canister of sealing
compound that will effectively seal most
punctures caused by nails or similar
objects. This kit provides a temporary tire
repair, allowing you to drive your vehicle
up to 120 mi (200 km) at a maximum
speed of 50 mph (80 km/h) to reach a tire
service location. Air compressor (inside).
A
Selector switch.
B
On and off button.
C
Air pressure gauge.
D
Sealant bottle and canister.
E
Dual purpose hose: air and
repair.
F Tire valve connector.
G
Accessory power plug.
H
Casing and housing.
I
Bike/raft/sports ball adapters.
J
General Information WARNING
Failure to follow these guidelines
could result in an increased risk of
loss of vehicle control, injury or death.
Note:
Do not use the kit if you have severely
damaged a tire. Only seal punctures located
within the tire tread with the kit.
Do not attempt to repair punctures larger
than ¼ inch (6 millimeters) or damage to
the tire's sidewall. The tire may not
completely seal.
Loss of air pressure may adversely affect
tire performance. For this reason:
Note: Do not drive the vehicle above
50 mph (80 km/h)
.
Note: Do not drive further than
120 mi
(200 km). Drive only to the closest
authorized Ford dealer or tire repair shop to
have your tire inspected.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire; if the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure safe
operation of the kit and your vehicle
occurs.
Tips for Use of the Kit
To ensure safe operation of the kit:
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