
Support
The SYNC support team is available:
•
Monday-Saturday, 8:30am-8:00pm
EST.
• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to
holidays.
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have your vehicle checked by
an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged. •
Make sure the power cables do not
interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are
speed-dependent. Their use is limited
to when your vehicle is traveling at
speeds below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
• Screens crowded with information, for
example:
•Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific
examples. Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
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Speed-restricted Features
Editing the list of wireless networks
Adding or editing wallpaper
Photos and Graphics
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book or Avoid Area entries
Privacy Information
When you connect a cell phone to SYNC,
the system creates a profile within your
vehicle that links to that cell phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may
contain data about your cell phone book,
text messages (read and unread), and call
history, including history of calls when your
cell phone was not connected to the
system. In addition, if you connect a media
device, the system creates and retains an
index of supported media content. The
system also records a short development
log of approximately 10 minutes of all
recent system activity. The log profile and
other system data may be used to improve
the system and help diagnose any
problems that may occur. The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them, and are
generally accessible only in your vehicle
when your cell phone or media player is
connected. If you no longer plan to use the
system or your vehicle, we recommend you
carry out a Master Reset to erase all stored
information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described without consent,
a court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic,
Directions and Information.
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Accessing and Adjusting Modes Through Your Right Vehicle Information
Display
The display is located on the right side of
your instrument cluster (A). You can use
your steering wheel controls to view and
make minor adjustments to active modes
without taking your hands off the wheel.
For example:
•
In Entertainment mode, you can view
what is now playing, change the audio
source, select memory presets and
make some adjustments.
• In Phone mode, you can accept or
reject an incoming call.
• In Navigation mode, you can view the
current route or activate a route.
• In Surplus mode, either butterflies or a
gauge represent surplus or status. The
number of butterflies matches the
current surplus or status distance up
to a maximum of sixteen butterflies. If
you entered your next charge
destination in the navigation system
and you see butterflies on your screen,
then you should be able to make your
destination (you have a Surplus). If you see butterflies but did not enter your
next charge destination, then you
should be able to achieve the range
estimate shown at the start of your
drive (you have a positive Status). See
Instrument Cluster (page 81).
When you enter or switch off the vehicle,
you have the opportunity to view charging
status, charge start and end times as well
as the charging mode. You can also switch
your charging mode between Value Charge
and Charge Now. See
High Voltage
Battery (page 115).
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To make adjustments using the touchscreen, select:
Action and Description
Menu Item
Settings
Vehicle
Charge Port Light Ring
You can then select: Illuminates when plugging in, opening doors, pressing the
unlock button on your remote and while charging.
On
Does not illuminate.
Off
Illuminates only when plugging in, opening doors, or
pressing the unlock button on your remote.
Limited
Note: Details on the charge port light ring
functions are in another chapter. See High
Voltage Battery (page 115).
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings. SystemTo make adjustments using the touchscreen, select:
Action and Description
Message
Press the settings icon.
Settings
System
Then select from the following:
Select to have the touchscreen display in English, Spanish or
French.
Language
Select to display units in kilometers or miles.
Distance
Select to display units in Celsius or Fahrenheit.
Temperature
Adjust the volume of voice prompts from the system.
System Prompt Volume
Select to have the system beep to confirm choices made
through the touchscreen.
Touch Screen Button
Beep
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Media Player
To make adjustments using the touchscreen, select:
Action and Description
Message
Press the settings icon.
Settings
Media Player
Then select from the following:
When this feature is on, the system automatically switches
to the media source upon initial connection. This allows you
to listen to music during the indexing process. When this
feature is off, the system does not automatically switch to
the inserted media source.
Autoplay
Select to connect, disconnect, add or delete a device. You
can also set a device as your favorite so that the system
automatically attempts to connect to that device at every
ignition cycle.
Bluetooth Devices
When this feature is on, the system automatically indexes
media on your connected Bluetooth device.
Index Bluetooth Audio
Devices
This allows you to view the version level of the Gracenote
Database.
Gracenote® Database
Info
With this feature on, the Gracenote Database supplies
metadata information for your music files. This overrides
information from your device. This feature defaults to off.
Gracenote® Manage-
ment
With this feature on, the Gracenote Database supplied cover
art for your music files. This overrides any art from your device.
This feature defaults to Media Player.
Cover Art Priority
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To make adjustments using the touchscreen, select:
Action and Description
Message
Press the settings icon.
Settings
Navigation
Then select from the following:
Turn breadcrumbs on and off.
Map Prefer-
ences
Have the system display your turn list top to bottom or bottom to top.
Turn the Parking POI notification on and off.
Turn estimated driving range rings on and off.
Shortest Route
Select which type of route you want
the system to display first. You can
select from the following options:
Route Prefer-
ences
Fastest Route
Eco Route
If set to yes, the system will
only calculate a single route.
This speeds up your destina-
tion entry process.
Always use preferred route
allows you to select the level
of cost for the calculated Eco
Route. The higher the setting,
the longer the time allotment
is for the route.This may incur
a time penalty.
Eco Time Penalty
Have the system avoid freeways.
Have the system avoid toll roads.
Have the system avoid ferries or car trains.
Have the system use HOV (high-occupancy vehicle) lanes.
Have the system use guidance prompts.
Navigation
Preferences
Have the system automatically fill-in State/Province information.
Have the system avoid traffic problems automatically.
Traffic Prefer-
ences
Turn traffic alert notifications on or off.
Have the system display accident icons.
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Action and Description
Message
Have the system display traffic jam icons.
Have the system display closed roads.
Have the system display areas where difficult driving conditions may
occur.
Have the system display areas where snow and ice on the road may
occur.
Have the system display any smog alerts.
Have the system display weather warnings.
Have the system display where there may be reduced visibility.
Have the system turn on your radio for traffic announcements.
Enter specific areas that would like to avoid on planned navigation
routes.
Avoid Areas
Phone To make adjustments using the touchscreen, select:
Action and Description
Message
Press the settings icon.
Settings
Phone
Then select from the following:
Connect, disconnect, add or delete a device, as well as save
it as a favorite.
Bluetooth Devices
Turn Bluetooth on and off.
Bluetooth
Have all calls go directly to your voice mail and not ring inside
your vehicle. With this feature turned on, text message noti-
fications are also suppressed and do not ring inside your
vehicle.
Do Not Disturb
Turn on or turn off the 911 Assist feature. See Information
(page 292).
911 Assist
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The Wi-Fi CERTIFIED Logo is a certification
mark of the Wi-Fi Alliance.
Help
To make adjustments using the touchscreen, select:
Action and Description
Menu Item
Press the settings icon.
Settings
Help
Then select from the following:
Touchscreen system serial number
System Inform-
ation
Vehicle Identification Number (VIN)
Touchscreen system software version
Navigation system version
Map database version
Sirius satellite radio ESN
Gracenote® Database Information and Library version
Modem Electronic Serial Number
View the licenses for any software and applications installed on your
system.
View Software
Licenses
Certain features are not accessible when your vehicle is moving.
Driving Restric-
tions
Switch on and off the Emergency Assistance feature. See Information
(page 292).
911 Assist
Allows you to save up to two
numbers as ICE contacts for
quick access if there is an
emergency.
In Case of Emergency (ICE) Quick Dial
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