
•
Energy History - This view from left to
right starts with the Budget View gauge
and adds historical Energy Use and
Budget data. The data is represented
as an average for time intervals of
either 1, 2 or 6 minutes, with the
leftmost interval being the most recent.
Total time for the five intervals is
shown at the bottom of the view.
Interval time can be selected in the
Options menu. Intervals shown in grey
color are from the previous drive. •
Energy Coach - This view provides a
comparison of your recent
Acceleration, Braking and Cruising
behavior to what is recommended for
most efficient use of energy under
present conditions. The horizontal bars
fill from left to right with best efficiency
(and Blue color) shown as at least half
full. When the bars are less than half
full, the color is Amber, suggesting that
a change in behavior is needed to
achieve better energy efficiency.
Info In this mode, you can view
different vehicle system
information and perform a
system check. Information
Find your way …
Tutorial
Brake Coach
Display Mode
Trip 1 & 2
Energy
Surplus
MyKeys (Number of MyKeys programmed)
MyKey
Admin Keys (Number of admin keys)
MyKey Miles (km) (Distance traveled using a programmed MyKey)
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GENERAL INFORMATION
Note:
Occasional brake noise is normal. If
a metal-to-metal, continuous grinding or
continuous squeal sound is present, the
brake linings may be worn-out. Have the
system checked by an authorized dealer. If
the vehicle has continuous vibration or
shudder in the steering wheel while braking,
have it checked by an authorized dealer.
Note: Brake dust may accumulate on the
wheels, even under normal driving
conditions. Some dust is inevitable as the
brakes wear and does not contribute to
brake noise. See Cleaning the Alloy
Wheels (page 186). See
Warning Lamps and
Indicators (page 83).
Wet brakes result in reduced braking
efficiency. Gently press the brake pedal a
few times when driving from a car wash or
standing water to dry the brakes.
Brake Over Accelerator
In the event the accelerator pedal
becomes stuck or entrapped, apply steady
and firm pressure to the brake pedal to
slow the vehicle and reduce engine power.
If you experience this condition, apply the
brakes and bring your vehicle to a safe
stop. Move the transmission to park (P),
switch the engine off and apply the parking
brake. Inspect the accelerator pedal for
any interference. If none are found and the
condition persists, have your vehicle towed
to the nearest authorized dealer.
Brake Assist
Brake assist detects when you brake
heavily by measuring the rate at which you
press the brake pedal. It provides
maximum braking efficiency as long as you
press the pedal. Brake assist can reduce
stopping distances in critical situations. Anti-lock Brake System
This system helps you maintain steering
control during emergency stops by keeping
the brakes from locking. This lamp momentarily
illuminates when you turn the
ignition on. If the light does not
illuminate during start up, remains on or
flashes, the system may be disabled. Have
the system checked by an authorized
dealer. If the anti-lock brake system is
disabled, normal braking is still effective. If the brake warning lamp
illuminates when you release the
parking brake, have the system
checked by an authorized dealer.
Regenerative Braking System
This feature is used to simulate the engine
braking of an internal combustion engine
and assist the standard brake system while
recovering some of the energy of motion
and storing it in the battery to improve the
range of your vehicle. The standard brake
system is designed to fully stop the car if
regenerative braking is not available.
During regenerative braking, the motor is
spun as a generator to create electrical
current. This recharges the battery and
slows the vehicle. In effect, once the
accelerator pedal is released, the motor
changes from an energy user to an energy
producer.
When the accelerator pedal is released or
the brake pedal is applied, the brake
controller automatically detects the
amount of deceleration requested and
optimizes how much of the deceleration
will be produced by regenerative braking.
The remaining portion is generated by
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Note:
When towing, the camera only sees
what is towed behind your vehicle. This
might not provide adequate coverage as it
usually provides in normal operation and
some objects might not be seen. In some
vehicles, the guidelines may disappear once
the trailer tow connector is engaged.
The camera may not operate correctly
under the following conditions:
• Nighttime or dark areas if one or both
reverse lamps are not operating.
• Mud, water or debris obstructs the
camera's view. Clean the lens with a
soft, lint-free cloth and non-abrasive
cleaner.
• The rear of your vehicle is hit or
damaged, causing the camera to
become misaligned.
Camera Guidelines
Note: Active guidelines are only available
when the transmission is in reverse (R). Active guidelines
A
Centerline
B
Fixed guideline: Green zone
C
Fixed guideline: Yellow zone
D
Fixed guideline: Red zone
E
Rear bumper
F
Active guidelines only show with fixed
guidelines. To use active guidelines, turn
the steering wheel to point the guidelines
toward an intended path. If the steering
wheel position changes while reversing,
your vehicle might deviate from the original
intended path.
The fixed and active guidelines fade in and
out depending on the steering wheel
position. The active guidelines do not
display when the steering wheel position
is straight.
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Always use caution while reversing.
Objects in the red zone are closest to your
vehicle and objects in the green zone are
farther away. Objects are getting closer to
your vehicle as they move from the green
zone to the yellow or red zones. Use the
side view mirrors and rear view mirror to
get better coverage on both sides and rear
of your vehicle.
Manual Zoom
WARNING
When manual zoom is on, the full
area behind your vehicle may not
show. Be aware of your surroundings
when using the manual zoom feature. Note:
Manual zoom is only available when
the transmission is in reverse (R).
Note: When you enable manual zoom, only
the centerline is shown.
Selectable settings for this feature are
Zoom in (+) and Zoom out (-). Press the
symbol in the camera screen to change the
view. The default setting is Zoom OFF.
This allows you to get a closer view of an
object behind your vehicle. The zoomed
image keeps the bumper in the image to
provide a reference. The zoom is only
active while the transmission is in reverse
(R).
Camera System Settings
To access any of the rear view camera
system settings, make the following
selections in the multifunctional display
when the transmission is not in reverse (R):
• With Touch Screen: Settings > Vehicle
> Camera Settings
• Without Touch Screen: Menu > Camera
Settings Enhanced Park Aids or Park Pilot (If
Equipped)
Selectable settings for this feature are ON
and OFF.
The system uses red, yellow and green
highlights that appear on top of the video
image when any of the sensing systems
detect an object.
Rear Camera Delay
Selectable settings for this feature are ON
and OFF.
The default setting for the rear camera
delay is OFF.
When shifting the transmission out of
reverse (R) and into any gear other than
park (P), the camera image remains in the
display until:
•
Your vehicle speed sufficiently
increases.
• You shift your vehicle into park (P).
• 10 seconds of time elapse.
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THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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Note:
During normal vehicle operation, the
coolant may change color from orange to
pink or light red.
As long as the coolant is clear and
uncontaminated, this color change does
not indicate that the coolant has degraded,
nor does it require that qualified personnel
drain the coolant, flush the system or
replace the coolant.
Do not mix different colors or types of
coolant in your vehicle. Make sure the
correct coolant is used. Mixing of coolants
may harm your cooling system. The use of
an improper coolant may harm the electric
motor or cooling system components and
may invalidate the vehicle warranty.
In case of emergency, you can add a large
amount of water without coolant in order
to reach a vehicle service location. In this
instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the coolant system with Motorcraft Premium Cooling
System Flush.
3. Refill with coolant as soon as possible.
Water alone, without coolant, can cause
vehicle damage from corrosion,
overheating, freezing or plugging.
Do not use the following as a coolant
substitute:
• Alcohol.
• Methanol.
• Brine.
• Any coolant mixed with alcohol or
methanol antifreeze or coolant.
Alcohol and other liquids can cause vehicle
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of
the coolant. Whenever coolant has been added, the
coolant level in the coolant reservoir
should be checked the next few times you
drive the vehicle. If necessary, add enough
prediluted coolant to bring the coolant
level to the correct level.
When adding coolant:
1. Unscrew the cap slowly. Any pressure
will escape as you unscrew the cap.
2. Add prediluted coolant meeting the Ford specification. See Capacities
and Specifications (page 222).
3. Check the coolant level in the coolant reservoir the next few times you drive
your vehicle.
4. If necessary, add enough prediluted coolant to bring the coolant level to
the proper level.
Recycled Coolant
Ford Motor Company does not recommend
the use of recycled coolant since a
Ford-approved recycling process is not yet
available.
Used coolant should be disposed of in an
appropriate manner. Follow your
community ’s regulations and standards
for recycling and disposing of automotive
fluids.
Severe Climates
If you drive in extremely cold climates:
• It may be necessary to have a Ford
authorized dealer increase the coolant
concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection. Coolant concentrations
above 60% decrease the overheat
protection characteristics of the
coolant and may cause vehicle
damage.
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Support
The SYNC support team is available:
•
Monday-Saturday, 8:30am-8:00pm
EST.
• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to
holidays.
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. Have your vehicle checked by
an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged. •
Make sure the power cables do not
interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are
speed-dependent. Their use is limited
to when your vehicle is traveling at
speeds below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
• Screens crowded with information, for
example:
•Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific
examples. Speed-restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
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Accessing and Adjusting Modes Through Your Right Vehicle Information
Display
The display is located on the right side of
your instrument cluster (A). You can use
your steering wheel controls to view and
make minor adjustments to active modes
without taking your hands off the wheel.
For example:
•
In Entertainment mode, you can view
what is now playing, change the audio
source, select memory presets and
make some adjustments.
• In Phone mode, you can accept or
reject an incoming call.
• In Navigation mode, you can view the
current route or activate a route.
• In Surplus mode, either butterflies or a
gauge represent surplus or status. The
number of butterflies matches the
current surplus or status distance up
to a maximum of sixteen butterflies. If
you entered your next charge
destination in the navigation system
and you see butterflies on your screen,
then you should be able to make your
destination (you have a Surplus). If you see butterflies but did not enter your
next charge destination, then you
should be able to achieve the range
estimate shown at the start of your
drive (you have a positive Status). See
Instrument Cluster (page 81).
When you enter or switch off the vehicle,
you have the opportunity to view charging
status, charge start and end times as well
as the charging mode. You can also switch
your charging mode between Value Charge
and Charge Now. See
High Voltage
Battery (page 115).
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