
SYNC® 286
Pairing your phone for the first time.......................291
911 Assist™.........................................308
Vehicle Health Report..................................311
Appendices 332
Scheduled Maintenance 340
Index 378
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2013
6Table of Contents
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Canadian_French(fr_can)

CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides
years of service is to have it maintained in line with our
recommendations using parts that conform to the specifications detailed
in this owner’s manual. Genuine Ford and Motorcraft parts meet or
exceed these specifications.
10Introduction
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Collision Repairs
We hope that you never experience a collision, but accidents do happen.
Genuine Ford replacement collision parts meet our stringent
requirements for fit, finish, structural integrity, corrosion protection and
dent resistance. During vehicle development, we validate that these parts
deliver the intended level of protection as a whole system. A great way
to know for sure you are getting this level of protection is to use genuine
Ford replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement parts are the only
replacement parts that benefit from a Ford Warranty. Damage caused to
your vehicle as a result of the failure of non-Ford parts may not be
covered by the Ford Warranty. For additional information, see the terms
and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, see the warranty
information that is provided to you along with your owner’s manual.
Special Instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
MOBILE COMMUNICATIONS EQUIPMENT
Using mobile communications equipment is becoming increasingly
important in the conduct of business and personal affairs. However, you
must not compromise your own or others’ safety when using such
equipment. Mobile communications can enhance personal safety and
security when appropriately used, particularly in emergency situations.
Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile communication equipment includes, but is not limited to, cellular
phones, pagers, portable email devices, text messaging devices and
portable two-way radios.
Introduction11
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ADJUSTING THE STEERING WHEEL
WARNING:Do not adjust the steering wheel when your vehicle
is moving.
1. Pull and hold the steering wheel
release lever.
2. Adjust the steering wheel to the
desired position then release the
lever.
VOICE CONTROL (IF EQUIPPED)
A. Voice recognition
B. Phone mode
See theSYNCchapter.
CRUISE CONTROL (IF EQUIPPED)
See theCruise Controlchapter.
12
A
B
ONOFF
R
E
S
S
E
T
A
C
C
E
L
C
OA
S
T
ON
OFF
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend that you return to your
authorized selling dealer to ensure your continued satisfaction.
Please note that certain warranty repairs require special training or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may need to take your vehicle to another authorized dealer.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling
or servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
contact the Ford Commercial Vehicle Operations Hotline. Please have
the following information available:
•Vehicle Identification Number (VIN)
•your telephone number (home and business)
•the name of the authorized dealer and city where located
•the vehicle’s current odometer reading.
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States:
Mailing address
Ford Motor Company
Commercial Vehicle Operations
PO Box 6248
Dearborn, MI 48121
Telephone
800-782-8627 (option #3)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fleet.ford.com:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
182Customer Assistance
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•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
800-565-3673 (FORD)
Online
www.ford.ca
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18000 miles (29000 kilometers), whichever
occurs first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or
safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total
of more than 30 calendar days (not necessarily all at one time).
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Canada is not responsible for any damage caused by use of improper
fuel. In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Ford dealerships outside of the U.S. and Canada may be unable to
support the F–650/750 due to the specialized training and servicing
requirements of these vehicles. If your vehicle must be serviced while
you are traveling or living in Central or South America, the Caribbean, or
the Middle East, contact the nearest Ford dealership. If the dealership
cannot help you, write or call:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Customer Assistance185
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D.Phone:Press this button to access the phone features of the SYNC®
system. See theSYNC®chapter for more information.
E.MENU:Press this button to access different audio system features.
•If your vehicle is equipped with satellite radio, you can access
different menus by pressingOK.
•Set the time by pressingMENUuntilSET HOURSorSET
MINUTESappears and using the arrow buttons to adjust the time.
•Set the strongest stations on the radio frequency by pressingMENU
untilAUTOSETappears.AUTOSETdoes not override your original
presets.
•RBDSdisplays text transmitted by certain radio stations and
searches for music categories. To search for music categories, turn on
RBDS (by using theSEEKbuttons whenRBDS ON/OFFappears).
Press the up and down arrow buttons to scroll through categories,
then use theSEEKbuttons to begin the search.
•SPEEDVOL(speed compensated volume) allows you to adjust radio
volume to compensate for noise levels when vehicle speed increases.
•Track/Folderis only available on MP3 files when in CD mode. In
track mode, pressing theSEEKarrows allows you to scroll through
all the tracks on the disc. In folder mode, pressing theSEEKarrows
allows you to scroll through all the tracks within the selected folder.
Press theFOLDERbuttons to access other folders.
•COMPRESS(Compression) is only available in CD and MP3 modes.
Switching compression on brings the soft and loud passages together
for a more consistent listening level. Use theSEEKbuttons and up
and down arrow buttons to switch it on and off.
F.AUX:Press this button to access the media features of the SYNC®
system. See theSYNC®chapter for more information.
G.SEEK:
•In radio mode, press and release these buttons to go to the next (or
previous) preset radio station or disc track.
•In CD and MP3 modes, press these buttons to select the next (or
previous) track, or press and hold to advance (or reverse) within the
same track.
H.Play, Pause and OK:
•Play and Pause allow you to play or pause a track when listening to a
CD.
•OKallows you to confirm commands with phone and media features
of the SYNC system. See theSYNC®chapter for more information.
I.SHUFFLE:Play music on the selected CD or MP3 folder in random
order.
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