2015 FORD EXPLORER phone

IGNITION SWITCH (IF EQUIPPED)
A.Off:The ignition is off.
Note:When you switch the ignition off and leave your vehicle, do not
leave your key in the ignition. This could cause your vehicle battery to
lose charge.
B.Accessory:Allows the electrical accessories, such as the radio, to
operate while the engine is not running.
Note:Do not leave the ignition key in this position for too long. This
could cause your vehicle battery to lose charge.
C.On:All electrical circuits are operational and the warning lamps and
indicators illuminate.
D.Start:Cranks the engine.
KEYLESS STARTING (IF EQUIPPED)
Note:The keyless starting system may not function if the key is close to
metal objects or electronic devices such as cellular phones.
Note:A valid key must be located inside your vehicle to switch the
ignition on and start the engine.
Note:When locking your vehicle, any remote controls left inside the
vehicle may become disabled. A message may appear in the information
display indicating that there is no key detected if you try to start the
engine. Press the unlock button on the remote control to enable it, and
then start the engine.
C
D
B
A
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from Home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com.
These are some of the items that can be found online:
•U.S. Dealer Locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
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•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center.
In order to help serve you better, please have the following information
available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading.
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
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of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:
(800) 841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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Peace of mind
•Keyless entry keypad
•Cargo shade
•Vehicle security systems
•Locking gas plug
•Wheel locks
•Remote start
•Parking sensors*
*The accessory manufacturer designs, develops and therefore warrants
Ford Licensed Accessories, and does not design or test these accessories
to Ford Motor Company engineering requirements. Contact an
authorized Ford dealer for the manufacturer’s limited warranty details,
and request a copy of the Ford Licensed Accessories product limited
warranty from the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Ask an authorized dealer for specific
weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems that are equipped with radio transmitters, for
example, two-way radios, telephones and theft alarms. Any such
equipment installed in your vehicle should comply with Federal
Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulations and should be
installed only by an authorized dealer.
•An authorized dealer needs to install mobile communications systems.
Improper installation may harm the operation of your vehicle,
particularly if the manufacturer did not design the mobile
communication system specifically for automotive use.
•
If you or an authorized Ford dealer add any non-Ford electrical or
electronic accessories or components to your vehicle, you may adversely
affect battery performance and durability. In addition, you may also
adversely affect the performance of other electrical systems in the vehicle.
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M.PHONE:Press this button to access the phone features of the SYNC
system. See theSYNCchapter for more information.
N.AUX:Press this button to access your auxiliary input jack or switch
between devices you plug into the input jack or USB port. SeeAuxiliary
input jacklater in this chapter.
O.SIRIUS:Press this button to listen to Sirius satellite radio.
Menu Structure
Note:Depending on your system, some options may appear slightly
different.
PressMENU.
Press the up and down arrow buttons to scroll through the options.
Press the right arrow to enter a menu. Press the left arrow to exit a
menu.
PressOKto confirm a selection.
Radio Settings
ScanSelect for a brief sampling of all available
channels.
RBDS/RDS TextSelect to view additional broadcast data, if
available. This feature defaults to off. RBDS
must be on for you to set a category.
SIRIUS
ScanSelect for a brief sampling of all available
channels.
Show ESNSelect to view your satellite radio electronic
serial number (ESN). You need this number
when communicating with Sirius to activate,
modify or track your account.
Channel GuideSelect to view available satellite radio
channels. PressOKtoopenalistofthe
following options for this channel: Tune
Channel, Skip Channel or Lock Channel. Once
you skip or lock a channel, you can only access
it by pressing Direct and entering the channel
number. Locking or unlocking a channel
requires your PIN.
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WARNING:For safety reasons, do not connect or adjust the
settings on your portable music player while your vehicle is
moving.
WARNING:Store the portable music player in a secure location,
such as the center console or the glove box, when your vehicle is
moving. Hard objects may become projectiles in a crash or sudden stop,
which may increase the risk of serious injury. The audio extension cable
must be long enough to allow the portable music player to be safely
stored while your vehicle is moving.
The auxiliary input jack allows you
to connect and play music from
your portable music player through
your vehicle speakers. You can use
any portable music player designed
for use with headphones. Your audio
extension cable must have male
18-inch (3.5 millimeter) connectors
at each end.
1. Switch off the engine, radio and portable music player. Set the
parking brake and put the transmission in positionP.
2. Plug the extension cable from the portable music player into the
auxiliary input jack.
3. Switch the radio on. Select either a tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch your portable music player on and adjust its volume to half its
maximum level.
6. PressAUXuntilLINEorLINE INappears in the display. You
should hear music from your device even if it is low.
7. Adjust the volume on your portable music player until it reaches the
volume level of the FM station or CD. Do this by switching back and
forth between the AUX and FM or CD controls.
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