2015 FORD EDGE phone

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, toforce close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some order versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
386
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number of
availble Bluetooth ports, you will not see all of your apps
listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
387
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™

GENERAL INFORMATION WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Phone
A
Navigation (or Information if your vehicle is not equipped with Navigation)
B
Climate
C
Settings
D
Home
E
Information
F
Entertainment
G
388
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™ (If Equipped)AB
GCDFE
E161891

This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:
Some features are not available while
your vehicle is moving.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone.
• Quick Dial.
• Phonebook.
• History.
• Messaging.
• Settings.
NAVIGATION
Press to select any of the following:
• My Home.
• Favorites.
• Previous Destinations.
• Point of Interest.
• Emergency.
• Street Address.
• Intersection.
• City Center.
• Map.
• Edit Route.
• Cancel Route.
CLIMATE Press to select any of the following:
•
Driver Settings.
• Recirculated Air.
• Auto.
• Dual.
• Passenger Settings.
• A/C.
• Defrost. SETTINGS
Press to select any of the following:
• Clock.
• Display.
• Sound.
• Vehicle.
• Settings.
• Help. HOME
Press to access your home
screen. Depending on your
vehicle ’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability. INFORMATION
Press to select any of the following:
• Services.
• Travel Link.
• Alerts.
• Calendar.
• Apps.
ENTERTAINMENT
389
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™ (If Equipped)E142607 E142613 E142608

Press to select any of the following:
•
AM.
• FM.
• SIRIUS.
• CD.
• USB.
• BT Stereo.
• SD Card.
• Line In.
Using the Touch Screen
To turn a feature on and off, just touch the
graphic with your finger. To get the best
performance from the touch-sensitive
controls:
• Make sure your hands are clean and
dry.
• Since the touchscreen operates based
on the touch of a finger, you may have
trouble using it if you are wearing
gloves.
• Keep metal and other conductive
material away from the surface of the
touchscreen as this may cause
electronic interference (for example,
inadvertently turning on a feature other
than the one you meant to turn on).
Using the Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your bezel:
• Power: Switch the media or climate
features off and on.
• VOL
: Control the volume of playing
media.
• Seek
and Tune: Use as you normally
would in media modes. •
Eject
: Eject a CD from the
entertainment system.
• Climate Control
: Control the
temperature, fan speed or settings of
the climate control system.
Using Your Steering Wheel
Controls
Depending on your vehicle and option
package, you can use your steering wheel
controls to interact with the touchscreen
system.
• VOL
: Control the volume of audio
output.
• Mute
: Mute the audio output.
• Voice
: Press to start a voice session.
Press again to end an active voice
prompt, so you can begin speaking.
Press and hold to end a voice session.
• SEEK DOWN
and PHONE ACCEPT:
• While in radio mode, press to seek
between memory presets.
• While in USB or CD mode, press to
seek between tracks or press and
hold to fast seek.
• While in phone mode, press to
answer a call or switch between
calls.
• SEEK UP
and PHONE REJECT:
• While in radio mode, press to seek
between memory presets.
• While in USB or CD mode, press to
seek between tracks or press and
hold to fast seek.
• While in phone mode, press to end
a call or reject an incoming call.
See
Steering Wheel (page 74).
390
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™
(If Equipped)

Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used
for cleaning glasses. If dirt or fingerprints
are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray
alcohol onto the display. Do not use
detergent or any type of solvent to clean
the display.
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1-800-392-3673.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SIRIUS Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples.
391
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™ (If Equipped)

Restricted features
Pairing a Bluetooth phone
Cellular Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
List entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
Enabling Valet Mode
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Playing video
Videos, Photos and Graphics
Editing the screen's wallpaper or adding new wallpaper
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book entries or Avoid Areas
Privacy Information
When you connect a cellular phone to
SYNC, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short development log of approximately
10 minutes of all recent system activity.
The log profile and other system data may
be used to improve the system and help
diagnose any problems that may occur.
392
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™ (If Equipped)

The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them and are
generally accessible only in your vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or your vehicle, we recommend
you perform a Master Reset to erase all
stored information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
Accessing and Adjusting Modes Through Your Right Vehicle Information
Display 393
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™ (If Equipped)E145459