2015 FORD EDGE phone

In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
355
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™

System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level
Press the voice button. When
prompted, say "voice settings",
then any of the following:
The system:
Command
Provides more
detailed interaction
and guidance.
(Recommended for
first time users.)
"Interaction mode
novice"
Provides less
audible interaction
and guidance.
"Interaction mode
advanced"
Confirmation Prompts
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there is more than one
possible response to your request. For
example, the system may ask if the
command "Phone" is correct.
To adjust this setting, press the voice
button. When prompted, say "voice
settings", then any of the following: The system:
Command
Makes a best guess
from the command;
you may still occa-
sionally be asked to
confirm settings.
"Confirmation
prompts off"
Clarifies your voice
command with a
short question.
"Confirmation
prompts on"
Candidate Lists
The system creates suggestion lists when
it has the same confidence level of several
options based on your voice commands.
When switched on, the system may
prompt you with as many as four
possibilities for clarification.
You can switch this feature on or off by
speaking one of the following voice
commands: The system:
Command
Makes a best guess
from the media
candidate list. The
system may still
occasionally ask
you questions.
"Media candidate
lists off"
Clarifies your voice
command for
media candidates.
"Media candidate
lists on"
Makes a best guess
from the phone
candidate list. The
system may still
occasionally ask
you questions.
"Phone candidate
lists off"
Clarifies your voice
command for
phone candidates
"Phone candidate
lists on"
357
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™E142599

Changing the Voice Settings
In addition to using voice commands to
change the voice settings, you can also use
the menu in the audio display.
1. Press the MENU button.
2. Select
SYNC-Settings.
3. Select
Voice Settings.
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing a Phone for the First Time
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
Note: SYNC can support downloading up
to approximately 4000 entries per
Bluetooth-enabled cellular phone. Note:
Make sure to switch on the ignition
and the radio. Put the transmission in park
(P).
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the
PHONE button. When the
audio display indicates there is no
paired phone, select the option to add.
3. When a message to begin pairing appears in the audio display, search for
SYNC on your phone to start the pairing
process.
4. When prompted on your phone's display, enter the six-digit PIN provided
by the system in the radio display. The
display indicates when the pairing is
successful.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Using Voice Commands 1. Make sure to switch on your phone's
Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Start a voice session, and then say "Pair device".
3. Follow the instructions on the audio display.
358
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™E142599

Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Pairing Subsequent Phones
Note:
Make sure to switch on the ignition
and the radio. Put the transmission in park
(P).
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the PHONE button.
3. Select the option for Bluetooth Devices.
4. Press the
OK button.
5. Select the option to add. This starts the pairing process.
6. When a message to begin pairing appears in the audio display, search for
SYNC on your device.
7. When prompted on your phone's display, enter the six-digit PIN provided
by the system in the audio display. The
display indicates when the pairing is
successful.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook. Phone Voice Commands Press the voice button. When
prompted, say any of the
following:
"PHONE"
"Call "
"Call at home" "Call at work""Call on cell"
"Call on other"
"Dial"1
"Go to handsfree" 2
"Hold call " 2
"Join calls" 2
"Messages" 3
"Mute call" 2
"Phone help" "Privacy on" 2
"Turn ringer " "Unmute call" 2
1 See
Dial table below.
2 These commands are only valid while in
a phone call.
3 See
Messages table below.
359
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™E142599

Phone book commands: When you ask
SYNC to access things such as a
phonebook name or number, the
requested information appears in the
display to view. Press the phone button
and say, "Call" to call the contact. "DIAL"
"411 (four-one-one)", "911" (nine-one- one)
"700" (seven hundred) "800" (eight hundred) "900" (nine hundred)
"Clear" (deletes all entered digits) "Delete" (deletes last set of digits entered)
"Number <0-9>" "Plus"
"Pound" (#) "Star" (*)
Note: To exit dial mode, press and hold the
phone button or press any button on the
audio system. "MESSAGES"
"Listen to text message <#>" "Forward text message""Reply to text message" "Call sender" Making Calls Press the voice button. When
prompted, say:
1. Say "Call " or "Dial", then the desired number.
2. When the system confirms the number,
say, "Dial" again to initiate the call.
To erase the last spoken digit, say,
"Delete". To erase all spoken digits, say,
"Clear".
To end the call, press the end call button
on the steering wheel or select the end call
option in the audio display.
Receiving Calls
When receiving a call, you can:
• Answer the call by pressing the accept
call button on the steering wheel or by
selecting the accept call option in the
audio display.
• Reject the call by pressing the reject
call button on the steering wheel or by
selecting the reject call option in the
audio display.
• Ignore the call by doing nothing.
Phone Options during an Active
Call
During an active call, you have more menu
features that become available, such as
putting a call on hold or joining calls.
To access this menu, choose one of the
options available at the bottom of the
audio display or select
More to choose
from the following options:
360
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™E142599

Description and action
Display
Turn your vehicle's microphone off. To turn the microphone
on, select the option again.
Mic. off
Switch a call from an active hands-free environment to
your cellular phone for a more private conversation. When
selected, the audio display indicates the call is private.
Privacy
Put an active call on hold. When selected, the audio display
indicates the call is on hold.
Hold
Enter numbers using the audio system's numeric keypad
(for example, numbers for passwords).
Dial a number
Join two separate calls. The system supports a maximum
of three callers on a multiparty or conference call.
Join calls
1. Select the More option.
2. Access the desired contact through the system or use
voice commands to place the second call. Once actively
in the second call, select the
More option.
3. Scroll to the option to join calls and press the OK button.
Access your phonebook contacts.
Phonebook
1. Select the
More option.
2. Scroll to the option for phonebook and press the OK
button.
3. Scroll through your phonebook contacts.
4. Press the
OK button again when the desired contact
appears in the audio display.
5. Press the OK button or dial button to call the selection.
Access your call history log.
Call history
1. Select the
More option.
2. Scroll to the option for call history and press the OK
button.
3. Scroll through your call history options (incoming,
outgoing or missed).
4. Press the
OK button again when the desired selection
appears in the audio display.
5. Press the OK button or dial button to call the selection.
Accessing Features through the
Phone Menu
You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings. 1. Press the
PHONE button to enter the
phone menu.
2. Select one of the options available
361
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™

Description and action
Display
Enter numbers using the audio system's numeric keypad.
Dial a number
Access your downloaded phonebook.
Phonebook
1. Press the OK button to confirm and enter. You can use
the options at the bottom of the screen to access an
alphabetical category quickly. You can also use the letters
on the audio system's numeric keypad to jump in the list.
2. Scroll through your phonebook contacts.
3. Press the
OK button again when the desired selection
appears in the audio display.
4. Press the OK button or dial button to call the selection.
Access any previously dialed, received or missed calls.
Call history
1. Press the
OK button to select.
2. Scroll to select incoming, outgoing or missed calls. Press
the
OK button to make your selection.
3. Press the OK button or dial button to call the selection.
Select 1 of 10 speed dial entries. To set a speed dial entry,
go to the phonebook and then press and hold one of the
numbers on the audio system's numeric keypad.
Speed dial
Send, download and delete text messages.
Text messaging
Access the option for Bluetooth Device menu listings (add,
connect, set as primary, on or off, delete).
BT devices
View various settings and features on your phone.
Phone settings
Text Messaging
Note: This is a phone-dependent feature.
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
Receiving a Text Message
Note: This is a phone-dependent feature.
Your phone must support downloading text
messages using Bluetooth to receive
incoming text messages. Note:
This is a speed-dependent feature
and is only available when your vehicle is
traveling at 3 mph (5 km/h) or less.
When a new message arrives, an audible
tone sounds and the audio display
indicates you have a new message.
You have these options:
• Press the voice button and say, "Read
message".
• Select the listen option to have the
system read the message to you.
• Select the ignore option, or do nothing,
and the message goes into your text
message inbox.
362
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™

•
Select the view option to open the text
message. Once selected, you have the
ability to have the message read to you,
to view other messages, or to select
the More option. •
If you select the
More option, use the
arrow button to scroll through the
following options: Description and action
Display
Press the
OK button to access, and then
scroll through a list of pre-defined
messages to send.
Reply to sender
Press the
OK button to call the sender of
the message.
Call sender
Press the
OK button to forward the
message to anyone in your phonebook or
call history. You can also choose to enter a
number.
Forward msg.
Sending, Downloading and Deleting
Your Text Messages
1. Press the
PHONE button. 2. Select the text messaging option, and
then press the
OK button.
Choose from the following options: Description and action
Display
Allows you to send a new text message
based on a pre-defined set of 15 messages.
New
Allows you to read the full message and, in
addition, provides the option to have the
system read the message to you. To go to
the next message, select the
More option.
This allows you to reply to the sender, call
the sender or forward the message.
View
Allows you to delete current text messages
from the system (not your cellular phone).
The audio display indicates when the
system has deleted all your text messages.
Delete
Allows you to delete all messages or
manually trigger a download of all unread
messages from your cellular phone.
More...
363
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing SYNC™