2015 FORD E SERIES ECU

Phone issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
318SYNC®
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC®319
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS:
•Speech Recognition:If the SOFTWARE includes speech recognition
component(s), you should understand that speech recognition is an
inherently statistical process and that recognition errors are inherent
in the process. Neither FORD MOTOR COMPANY nor its suppliers
shall be liable for any damages arising out of errors in the speech
recognition process.
•
Limitations on Reverse Engineering, Decompilation and
Disassembly:You may not reverse engineer, decompile, or disassemble
nor permit others to reverse engineer, decompile or disassemble the
SOFTWARE, except and only to the extent that such activity is
expressly permitted by applicable law notwithstanding this limitation.
•Limitations on Distributing, Copying, Modifying and Creating
Derivative Works:You may not distribute, copy, make modifications
to or create derivative works based on the SOFTWARE, except and
only to the extent that such activity is expressly permitted by
applicable law notwithstanding this limitation.
•Single EULA:The end user documentation for the DEVICE and
related systems and services may contain multiple EULAs, such as
multiple translations and/or multiple media versions (e.g., in the user
documentation and in the software). Even if you receive multiple
EULAs, you are licensed to use only one (1) copy of the SOFTWARE.
•
SOFTWARE Transfer:You may permanently transfer your rights under
this EULA only as part of a sale or transfer of the DEVICE, provided you
retain no copies, you transfer all of the SOFTWARE (including all
component parts, the media and printed materials, any upgrades, and, if
applicable, the Certificate(s) of Authenticity), and the recipient agrees
to the terms of this EULA. If the SOFTWARE is an upgrade, any transfer
must include all prior versions of the SOFTWARE.
•Termination:Without prejudice to any other rights, FORD MOTOR
COMPANY or MS may terminate this EULA if you fail to comply with
the terms and conditions of this EULA.
•Security Updates/Digital Rights Management:Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
SOFTWARE’s ability to use WMDRM to play or copy protected
328Appendices
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

R
Radio ..................................266–267
Single CD ........................266–267
Radio reception .........................264
Rear window defroster .........82–83
Receiving a text message .........288
Recommendations for
attaching safety restraints for
children ........................................23
Relays ................................159–160
Remote entry system
illuminated entry ......................53
locking/unlocking doors ...........51
replacing the batteries .............49
Roadside assistance ..................145
S
Safety Belt Maintenance ............37
Safety belts (see Safety
restraints) ....................................34
Safety defects, reporting ..........158
Safety information ....................276
Safety restraints ..............31–32, 34
Belt-Minder® ............................35
extension assembly ..................34
for adults .............................31–32
for children ...............................23
safety belt maintenance ...........37
seat belt maintenance ..............37
warning light and chime ..........35
Safety seats for children ............23
Safety Compliance
Certification Label ....................257Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............343
Seats
child safety seats ......................23
front seats ...........................87, 89
SecuriLock passive anti-theft
system ..........................................55
Selecting your media source
(USB, Line in, BT audio) .........308
Setting the clock ...............266–267
SOS Post Crash Alert .................39
Spark plugs,
specifications .............248–249, 255
Special notice
ambulance conversions ............14
utility-type vehicles ..................14
Specification chart,
lubricants ...................................250
Starting a flex fuel vehicle .........96
Starting your vehicle ............94, 96
jump starting ..........................148
Steering wheel ............................58
tilting .........................................58
Sun visor ......................................67
Supplemental Restraint System
(SRS) (see airbags) ....................40
SYNC® AppLink™ ...................303
SYNC® customer support ........276
SYNC® Services ........................300
T
Temperature control (see
Climate control) ....................82–83
Text messaging .........................287
358Index
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)