
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 321067
Detroit, MI 48232 SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
419
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Extended Service Plan (ESP)

A
A/C
See: Climate Control......................................... 107
About This Manual...........................................7
ABS See: Brakes........................................................... 160
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 161
Accessories.....................................................416 Exterior style......................................................... 416
Interior style.......................................................... 416
Lifestyle.................................................................. 416
Peace of mind...................................................... 416
Accessories See: Replacement Parts
Recommendation............................................. 11
Active Park Assist.........................................168 Automatic Steering into Parking
Space................................................................. 169
Deactivating the Park Assist Feature..........170
Troubleshooting the System........................... 171
Using Active Park Assist.................................. 168
Adjusting the Headlamps.........................226 Horizontal Aim Adjustment............................ 227
Vertical Aim Adjustment................................. 226
Adjusting the Steering Wheel
....................67
Airbag Disposal...............................................43
Air Conditioning See: Climate Control......................................... 107
Alarm See: Anti-Theft Alarm........................................ 66
Ambient Lighting.............................................77
Anti-Theft Alarm............................................66 Arming the Alarm................................................ 66
Disarming the Alarm........................................... 66
Appendices....................................................435
Audible Warnings and Indicators............90 Automatic Transmission Warning
Chime.................................................................. 90
Engine On Warning Chime............................... 90
Headlamps On Warning Chime..................... 90
Key in Ignition Warning Chime........................ 90
Keyless Warning Alert ....................................... 90
Parking Brake On Warning Chime.................90
Audio Control...................................................67 Seek, Next or Previous....................................... 68Audio Input Jack
...........................................295
Audio System................................................282
General Information......................................... 282
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................283
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................285
Audio Unit - Vehicles With: Sony AM/ FM/CD
...........................................................287
Menu Structure.................................................. 288
Autolamps.........................................................73 Windshield Wiper Activated
Headlamps......................................................... 74
Automatic Climate Control.......................107 Temperature Control........................................ 108
Automatic Transmission............................157 Automatic Transmission.................................. 157
Brake-Shift Interlock......................................... 158
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 159
Automatic Transmission Fluid Check
.............................................................222
Autowipers........................................................70
Auxiliary Power Points
................................124
110-volt AC power point................................... 124
12-volt DC power point..................................... 124
Locations............................................................... 124
B
Bonnet Lock See: Opening and Closing the Hood...........213
Booster Seats
..................................................22
Types of Booster Seats...................................... 23
Brake Fluid Check........................................222
Brakes...............................................................160 General Information.......................................... 160
Breaking-In.....................................................188
Bulb Specification Chart............................231
C
Cabin Air Filter
................................................110
California Proposition 65..............................11
Capacities and Specifications................279 Specifications...................................................... 279
Car Wash See: Cleaning the Exterior.............................. 236
457
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index

Center Console..............................................126
Changing a Bulb...........................................227 Lamp Assembly Condensation..................... 227
Replacing Fog, Park and Direction Indicator Bulbs.................................................................. 229
Replacing Headlamp Bulbs............................ 227
Replacing License Plate Lamp Bulb............231
Replacing Reverse Lamp and Tail Lamp Bulbs................................................................. 230
Replacing Tail, Brake and Direction Indicator Bulbs............................................... 229
Replacing the Center High Mounted Brake Lamp Bulbs...................................................... 231
Changing a Fuse
............................................212
Fuses........................................................................\
212
Changing the 12V Battery.........................223
Changing the Engine Air Filter.................233 Identifying Air Filter Element
Components................................................... 233
Installing the Engine Air Filter Element............................................................ 234
Removing the Engine Air Filter Element............................................................ 234
Changing the Wiper Blades.....................224 Changing the Front Wiper Blades...............225
Changing the Rear Window Wiper
Blade
.................................................................. 225
Setting the Front Wipers in the Service Position............................................................. 225
Charging the High Voltage Battery.........151 Charge Port........................................................... 154
Charging................................................................. 154
Charging Equipment........................................... 151
Disconnecting the Charging Coupler..........156
Locking the Charging Coupler........................ 155
Waiting to Charge............................................... 155
Checking MyKey System Status...............53
Checking the Wiper Blades......................224
Child Restraint and Safety Belt Maintenance.................................................33
Child Safety
.......................................................15
General Information............................................. 15
Child Safety Locks
..........................................25
Left-Hand Side...................................................... 26
Right-Hand Side................................................... 26
Child Seat Positioning..................................24
Cleaning Leather Seats.............................239
Cleaning Products
.......................................236 Cleaning the Alloy Wheels
.......................240
Cleaning the Engine....................................237
Cleaning the Exterior..................................236 Exterior Chrome Parts...................................... 236
Exterior Plastic Parts......................................... 237
Stripes or Graphics............................................ 237
Underbody............................................................ 237
Cleaning the Instrument Panel and Instrument Cluster Lens.........................239
Cleaning the Interior...................................238
Cleaning the Windows and Wiper Blades...........................................................238
Clearing All MyKeys
........................................51
Climate............................................................397
Climate Control Voice Commands.............399
Climate Control
.............................................107
Collision, Damage or Fire Event..............195
Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries...................... 195
Coolant Check See: Engine Coolant Check............................. 218
Crash Sensors and Airbag Indicator........42
Creating a MyKey.............................................51 Programming/Changing Configurable
Settings................................................................ 51
Cruise Control.................................................68 Principle of Operation....................................... 175
Cruise control See: Using Cruise Control................................. 175
Customer Assistance
.................................198
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps
.............................75
Type 1 - Conventional
(Non-Configurable)........................................ 75
Type 2 - Configurable.......................................... 75
Digital Radio
..................................................290
HD Radio Reception and Station
Troubleshooting............................................. 291
Direction Indicators
........................................76
458
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index

Fuel Quality.....................................................139
Choosing the Right Fuel................................... 139
Fuel Freshness Mode (Energi Vehicles Only)................................................................... 139
Octane Recommendations............................ 139
Fuel Shutoff....................................................192
Fuses................................................................204
Fuse Specification Chart..........................204 Luggage Compartment Fuse Panel...........209
Passenger Compartment Fuse
Panel.................................................................. 207
Power Distribution Box................................... 204
Pre-Fuse Box....................................................... 204
G
Garage Door Opener See: Universal Garage Door Opener.............119
Gauges...............................................................84 Left Information Display.................................... 84
Right Information Display................................. 86
General Information on Radio Frequencies...................................................44
Intelligent Access................................................. 44
General Maintenance Information.......420 Multi-point Inspection..................................... 423
Owner Checks and Services.......................... 422
Protecting Your Investment.......................... 420
Why Maintain Your Vehicle?......................... 420
Why Maintain Your Vehicle at Your Dealership?..................................................... 420
Getting Assistance Outside the U.S. and Canada..........................................................201
Getting the Services You Need
...............198
Away From Home.............................................. 198
Global Opening
..............................................80
Opening the Windows....................................... 80
H
Handbrake See: Parking Brake.............................................. 161
Hazard Warning Flashers...........................192
Headlamp Exit Delay.....................................75
Head Restraints
..............................................112
Adjusting the Head Restraint.......................... 113
Heated Seats
...................................................117 Heated Windows and Mirrors...................110
Heated Exterior Mirrors..................................... 110
Heated Rear Window......................................... 110
Heating See: Climate Control......................................... 107
HEV See: Hybrid Electric Vehicle............................ 132
High Voltage Battery Cut-Off Switch............................................................156
High Voltage Battery...................................149 General Information.......................................... 149
Hill Start Assist...............................................161 Switching the System On and Off...............162
Using Hill Start Assist....................................... 162
Hints on Controlling the Interior Climate ..........................................................
108
Cooling the Interior Quickly............................ 109
General Hints....................................................... 108
Heating the Interior Quickly............................ 109
Recommended Settings for Cooling .........109
Recommended Settings for Heating..........109
Side Window Defogging in Cold Weather............................................................ 109
Hints on Driving With Anti-Lock Brakes.............................................................161
Hood Lock See: Opening and Closing the Hood...........213
Hybrid Electric Vehicle................................132 Hybrid Vehicle Operation................................. 133
Plug-in Power Mode and Hybrid Mode (C-MAX Energi Only).................................... 132
I
Ignition Switch................................................127
In California (U.S. Only).............................199
Information Display Control
......................68
Multimedia Controls........................................... 69
Information Displays
......................................91
General Information............................................. 91
460
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index

Information....................................................388
911 Assist............................................................... 394
Alerts...................................................................... 394
Calendar............................................................... 394
Sirius Travel Link................................................ 392
SYNC Services (If Equipped, United States Only)................................................................. 389
Vehicle Health Report (If Equipped, United States Only)................................................... 396
Where Am I?........................................................ 397
Information Messages...............................100
AdvanceTrac®.................................................... 100
Alarm...................................................................... 100
Battery and Charging System (High Voltage)............................................................. 101
Doors........................................................................\
101
Fuel........................................................................\
.. 102
Hill Start Assist.................................................... 102
Keys and Intelligent Access............................ 102
Maintenance........................................................ 103
MyKey..................................................................... 104
Park Aid.................................................................. 105
Park Brake............................................................. 105
Power Steering.................................................... 105
Remote Start....................................................... 105
Tire Pressure Monitoring System.................106
Transmission ........................................................ 106
Installing Child Seats.....................................16 Child Seats............................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 19
Using Tether Straps.............................................. 21
Instrument Cluster
........................................84
Instrument Lighting Dimmer......................74
Vehicles With Front Fog Lamps...................... 74
Vehicles Without Front Fog Lamps...............75
Interior Lamps
.................................................76
Front Interior Lamp.............................................. 76
Front Interior Lamp - With Panorama Roof....................................................................... 77
Rear Interior Lamp................................................ 77
Interior Mirror
...................................................82
Auto-Dimming Mirror.......................................... 82
Introduction.........................................................7 J
Jump Starting the Vehicle.........................193
Connecting the Jumper Cables..................... 193
Jump Starting...................................................... 194
Preparing Your Vehicle...................................... 193
Removing the Jumper Cables........................ 195
K
Keyless Starting
.............................................127
Ignition Modes..................................................... 128
Keys and Remote Controls.........................44
L
Lighting Control
...............................................73
Headlamp Flasher................................................ 73
High Beams............................................................. 73
Lighting...............................................................73
Load Carrying
.................................................178
Load Limit........................................................179
Vehicle Loading - with and without a
Trailer.................................................................. 179
Locking and Unlocking
.................................56
Activating Intelligent Access ........................... 57
Autolock.................................................................. 58
Battery Saver......................................................... 59
Illuminated Entry.................................................. 59
Illuminated Exit..................................................... 59
Mechanical Key..................................................... 57
Opening a Rear Door from Inside................... 57
Power Door Locks................................................ 56
Remote Control.................................................... 56
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 58
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 58
Locks
...................................................................56
Luggage Covers.............................................178 Removing the Shade......................................... 178
M
Maintenance...................................................213 General Information........................................... 213
461
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index

W
Warning Lamps and Indicators................86
Anti-Lock Braking System................................. 87
Battery...................................................................... 87
Brake System......................................................... 87
Cruise Control........................................................ 87
Direction Indicator................................................ 87
Door Ajar.................................................................. 87
Engine and Motor Coolant Temperature...................................................... 87
Engine Oil................................................................ 87
EV Later................................................................... 88
EV Now..................................................................... 87
Fasten Safety Belt............................................... 88
Front Airbag........................................................... 88
Front Fog Lamps.................................................. 88
High Beam.............................................................. 88
Liftgate Ajar............................................................ 88
Low Battery............................................................ 88
Low Fuel Level...................................................... 88
Low Tire Pressure Warning.............................. 88
Overdrive Cancel and Grade Assist..............88
Parking Lamps...................................................... 88
Powertrain Fault................................................... 88
Ready to Drive....................................................... 89
Service Engine Soon........................................... 89
Stability Control................................................... 89
Stability Control Off............................................ 89
Stop Safely............................................................. 89
Vehicle Plugged in............................................... 89
Washer Fluid Check.....................................222
Washers See: Cleaning the Exterior.............................. 236
See: Wipers and Washers................................. 70
Waxing..............................................................237
Wheels and Tires.........................................243
Technical Specifications................................. 273
Windows and Mirrors....................................79
Windshield Wipers
.........................................70
Intermittent Wipe................................................. 70
Speed dependent wipers (if equipped)........................................................... 70
Wipers and Washers.....................................70
Wrecker Towing See: Transporting the Vehicle....................... 186
466
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index