2015 FORD C MAX phone

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
You may be using the wrong
voice commands.
You may be speaking too
soon or at the wrong time.
SYNC does not understand
what I am saying.
After pressing the voice icon,
wait until the system
prompts you to begin saying
a command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
the name of a song or artist.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
The system may not be
reading the name the same
way you are saying it.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
You may be using the wrong
voice commands.
You may be saying the
name differently than the
way you saved it.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
The system may not be
reading the name the same
way you are saying it.
414
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing MyFord Touch
™ (If Equipped)

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Contacts in your phonebook
may be very short and
similar, or they may contain
special characters. Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
Your phonebook contacts
may be in CAPS.
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E". Touchscreen System Reset
The touchscreen system has a system reset feature that can be performed if the function
of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook,call history, text messages, or user settings). To perform a System Reset, press and
hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system.
415
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing MyFord Touch
™ (If Equipped)

For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example, two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• Mobile communications systems may
harm the operation of your vehicle,
particularly if their manufacturer did
not design them specifically for
automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
417
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Accessories

positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
Warning.
The Data may contain inaccurate or
incomplete information due to the passage
of time, changing circumstances, sources
used and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty.
This Data is provided to you
“as is, ” and
you agree to use it at your own risk. Telenav
and its licensors (and their licensors and
suppliers) make no guarantees,
representations or warranties of any kind,
express or implied, arising by law or
otherwise, including but not limited to,
content, quality, accuracy, completeness,
effectiveness, reliability, fitness for a
particular purpose, usefulness, use or
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that the Data or server will be
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Disclaimer of Warranty:
TELENAV AND ITS LICENSORS
(INCLUDING THEIR LICENSORS AND
SUPPLIERS) DISCLAIM ANY
WARRANTIES, EXPRESS OR IMPLIED, OF
QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR
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certain warranty exclusions, so to that
extent the above exclusion may not apply
to you. Disclaimer of Liability:
TELENAV AND ITS LICENSORS
(INCLUDING THEIR LICENSORS AND
SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM,
DEMAND OR ACTION, IRRESPECTIVE OF
THE NATURE OF THE CAUSE OF THE
CLAIM, DEMAND OR ACTION ALLEGING
ANY LOSS, INJURY OR DAMAGES, DIRECT
OR INDIRECT, WHICH MAY RESULT FROM
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PROFIT, REVENUE, CONTRACTS OR
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OUT OF YOUR USE OF OR INABILITY TO
USE THIS INFORMATION, ANY DEFECT IN
THE INFORMATION, OR THE BREACH OF
THESE TERMS OR CONDITIONS,
WHETHER IN AN ACTION IN CONTRACT
OR TORT OR BASED ON A WARRANTY,
EVEN IF TELENAV OR ITS LICENSORS
HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Some
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allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control.
You shall not export from anywhere any
part of the Data or any direct product
thereof except in compliance with, and
with all licenses and approvals required
under, applicable export laws, rules and
regulations, including but not limited to the
laws, rules and regulations administered
by the Office of Foreign Assets Control of
the U.S. Department of Commerce and the
Bureau of Industry and Security of the U.S.
Department of Commerce. To the extent
446
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Appendices

with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data will
perform substantially in accordance with
the accompanying written materials for a
period of ninety (90) days from the date
of receipt, and (b) any support services
provided by NAV2 shall be substantially as
described in applicable written materials
provided to you by NAV2, and NAV2’
s
support engineers will make commercially
reasonable efforts to solve any problem
issues.
rigCustomer Remedies
NAV2 and its suppliers’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2
with a copy of your receipt. This Limited
Warranty is void if failure of the Data has
resulted from accident, abuse, or
misapplication. Any replacement Data will
be warranted for the remainder of the
original warranty period or thirty (30) days,
whichever is longer. Neither these remedies
nor any product support services offered
by NAV2 are available without proof of
purchase from an authorized international
source. No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY
SET FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
ANY DEFECT IN THE INFROMATION, OR
THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF NAV2 OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. UNDER
NO CIRCUMSTANCES SHALL NAV2’
s OR
ITS SUPPLIERS ’ LIABILITY HEREUNDER
EXCEED THE PRICE PAID. Certain liability
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
453
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Appendices

Manual Liftgate..............................................60
Closing the Liftgate............................................. 60
Opening the Liftgate.......................................... 60
Manual Seats..................................................114
Adjusting the Height of the Driver's
Seat...................................................................... 115
Lumbar Adjustment (If Equipped)...............115
Moving the Seat Backward and Forward.............................................................. 114
Recline Adjustment............................................ 115
Media Hub
......................................................296
Message Center See: Information Displays.................................. 91
Mirrors See: Heated Windows and Mirrors...............110
See: Windows and Mirrors................................ 79
Mobile Communications Equipment.......13
Motorcraft Parts
...........................................276
MyFord Touch ™...........................................336
General Information......................................... 336
MyFord Touch ™ Troubleshooting.........410
MyKey Troubleshooting
...............................54
MyKey ™............................................................50
Principle of Operation........................................ 50
N
Navigation.......................................................401 cityseekr................................................................ 403
Map Mode............................................................ 405
Navigation Map Updates............................... 408
Navigation Voice Commands...................... 408
Point of Interest (POI) Categories..............402
Quick-touch Buttons........................................ 407
Setting a Destination........................................ 401
Setting Your Navigation Preferences.........404
Normal Scheduled Maintenance..........424 Intelligent Oil-Life Monitor™........................ 424
Normal Maintenance Intervals..................... 424
O
Oil Check See: Engine Oil Check........................................ 217
Opening and Closing the Hood...............213 Closing the Hood................................................ 214
Opening the Hood.............................................. 213Ordering Additional Owner's
Literature.....................................................202
Obtaining a French Owner ’s Manual.........202
Overhead Console........................................126
P
Parking Aid......................................................166 Front Sensing System....................................... 167
Rear Sensing System........................................ 166
Parking Aids....................................................166
Parking Brake
..................................................161
Passive Anti-Theft System.........................65
SecuriLock®........................................................... 65
PATS See: Passive Anti-Theft System..................... 65
Perchlorate.........................................................11
Personal Safety System ™
..........................34
How Does the Personal Safety System
Work?.................................................................. 34
Phone...............................................................373 Making Calls......................................................... 374
Pairing Subsequent Phones........................... 374
Pairing Your Phone for the First Time.........374
Phone Menu Options........................................ 375
Phone Settings................................................... 376
Phone Voice Commands................................. 377
Receiving Calls.................................................... 375
Text Messaging................................................... 375
Post-Crash Alert System...........................197
Power Door Locks See: Locking and Unlocking............................. 56
Power Liftgate..................................................61 Hands-Free Feature............................................ 63
Obstacle Detection............................................. 63
Opening and Closing the Liftgate................... 61
Setting the Liftgate Open Height................... 62
Stopping the Liftgate Movement................... 62
Power Seats
.....................................................115
Power Lumbar...................................................... 116
Power Steering Fluid Check.....................222
Power Windows
..............................................79
Accessory Delay................................................... 80
Bounce-Back......................................................... 79
One-Touch Down................................................. 79
One-Touch Up....................................................... 79
Window Lock......................................................... 79
Protecting the Environment........................14
462
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index

Tires
See: Wheels and Tires..................................... 243
Towing a Trailer.............................................186
Towing the Vehicle on Four Wheels..........................................................186
Emergency Towing............................................ 186
Recreational Towing.......................................... 187
Towing..............................................................186
Traction Control............................................163
Principle of Operation....................................... 163
Transmission Code Designation............278
Transmission...................................................157
Transmission See: Transmission............................................... 157
Transporting the Vehicle...........................186
U
Under Hood Overview - Hybrid Electric Vehicle (HEV)
..............................................214
Under Hood Overview - Plug-In Hybrid Electric Vehicle (PHEV)..........................216
Unique Driving Characteristics................132
Universal Garage Door Opener
................119
HomeLink Wireless Control System.............119
USB Port.........................................................295
Using Cruise Control....................................175 ECO Cruise Control............................................. 176
Switching Cruise Control Off.......................... 176
Switching Cruise Control On........................... 175
Using MyKey With Remote Start Systems..........................................................54
Using Snow Chains.....................................269
Using Stability Control
...............................165
AdvanceTrac® with Roll Stability Control ™
(RSC®).............................................................. 165
Using SYNC™ With Your Media Player
.............................................................319
Accessing Your Play Menu.............................. 323
Connecting Your Digital Media Player to the USB Port........................................................... 319
Media Menu Features....................................... 322
Media Voice Commands................................ 320
System Settings................................................. 325
What's Playing?................................................. 320Using SYNC™ With Your Phone.............301
Accessing Features through the Phone
Menu................................................................. 305
Accessing Your Phone Settings................... 308
Making Calls........................................................ 304
Pairing a Phone for the First Time...............302
Pairing Subsequent Phones.......................... 302
Phone Options during an Active Call.........304
Phone Voice Commands................................ 302
Receiving Calls................................................... 304
System Settings................................................ 309
Text Messaging................................................... 307
Using Traction Control
................................163
Switching the System Off Using a
Switch................................................................ 163
Switching the System Off Using the Information Display Controls.................... 163
System Indicator Lights and Messages.......................................................... 163
Using Voice Recognition
...........................299
Initiating a Voice Session................................ 299
System Interaction and Feedback.............300
Utilizing the Mediation/Arbitration Program (Canada Only)
........................200
V
Vehicle Care
...................................................236
General Information......................................... 236
Vehicle Certification Label........................277
Vehicle Identification Number.................277
Vehicle Storage
............................................240
12V Battery............................................................ 241
Body........................................................................\
. 241
Brakes..................................................................... 242
Cooling System................................................... 241
Engine...................................................................... 241
Fuel System.......................................................... 241
General................................................................... 241
Miscellaneous..................................................... 242
Removing Vehicle From Storage.................. 242
Tires........................................................................\
. 242
Ventilation See: Climate Control......................................... 107
VIN See: Vehicle Identification Number.............277
Voice Control
...................................................68
465
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index