2015 FORD C MAX service

Potential station issues
Action
Cause
Issues
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at the website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at the website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior.
Pressing
Scan disables
HD2-HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology is under license
iBiquity Digital Corp. U.S. and foreign
patents manufacture. HD Radio and the
HD and HD Radio logos are proprietary
trademarks of iBiquity Digital Corp. Ford
Motor Company and iBiquity Digital Corp.
are not responsible for the content sent
using HD Radio technology. Content may
be changed, added or deleted at any time
at the station owner's discretion.
Radio Voice Commands If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands. If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands. "RADIO"
"<87.9-107.9>"
"<87.9-107.9> HD" 1
"<530-1710>" "AM"
"AM <530-1710>" "AM autoset"
"AM autoset preset <#>"
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Electronic Serial Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. The ESN
is on the System Information Screen (SR
ESN:XXXXXXXXXXXX). To access your
ESN, touch the bottom left-hand corner
of the touchscreen. Touch SIRIUS >
Options.
Direct Tune
Touch this button to manually enter the
desired satellite channel number. Touch
Enter
when you are done.
Browse
Touch this button to view a list of all
available stations. Scroll to see more
categories. Touch the station you want to
listen to.
Touch
Skip if you want to skip this
channel.
Touch
Lock if you do not want anyone to
listen to this channel.
Touch
Title or Artist to see song and
artists on other stations.
SIRIUS Satellite Radio Information
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming, including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SIRIUS satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is
required), the online media player, and a
list of SIRIUS satellite radio channels and
other features, please visit
www.siriusxm.com in the United States,
www.sirius.ca in Canada, or call SIRIUS at
1-888-539-7474.
Note:
This receiver includes the eCos
real-time operating system. The eCos
License publishes eCos.
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SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence Troubleshooting tips
Action
Cause
Radio display
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring...
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Sat Fault/SIRIUS System
Failure.
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel.
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel.
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
No Signal.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing MyFord Touch
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Troubleshooting tips
Action
Cause
Radio display
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Call SIRIUS 1-888-539-
7474.
Use the channel guide to
switch off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found. Check Channel
Guide.
No action required.
SIRIUS has updated the
channels available for your
vehicle.
Subscription Updated.
SIRIUS Satellite Radio Voice
Commands If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands. "SIRIUS"
"" "Preset <#>" "SAT"
"SAT preset <#>" "SAT 1"
"SAT 1 Preset <#>" "SAT 2" "SIRIUS"
"SAT 2 preset <#>" "SAT 3"
"SAT 3 preset <#>" "Sirius <0-223>" "Sirius off""Sirius on"
"Sports game" *
"Tune" **
"Help"
* If you have said "Sports game", see the
following "Sports game" chart.
** If you have said "Tune", see the following
"Tune" chart.
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The system also alerts you to any conflicts
by highlighting areas of the screen in
yellow. If your battery cannot have a full
charge by the scheduled drive time, the
system highlights your next GO Time and
Charge Complete time and a message
Charge at GO Time: under 100%
appears. This is normal; the vehicle is
informing you of the conflicting situation.
This notification only displays when the
gearshift selector lever is in position P.
Note: Charging occurs as soon as you plug
the vehicle in. The system limits cabin
conditioning to 15 minutes before your GO
Time.
To eliminate the conflict notification
immediately or to prevent a conflict in the
future, try the following:
• Change the present GO Time to occur
later.
• Plug the vehicle into a 240V charging
station instead of the 120V
convenience cord. Higher power
charging yields shorter charge times.
• Plug the vehicle in sooner.
Estimated Charge Time Limits
Battery
This shows you the battery's current
charge displayed as a percentage. A
reading of 100% means the battery has a
full charge. A reading of 0% indicates the
battery has no plug-in energy left.
To fully charge
240V
is the estimated minimum charging
time from the present high-voltage battery
level to full charge (100%). This represents
the shortest amount of time you should
expect the high-voltage battery to
recharge under ideal conditions. Ideal
conditions include a 240V charging station
and a minimum 30A service and
high-voltage battery at a moderate
temperature. Note:
This charging time is only an
estimate. It is normal for your actual charge
duration to be longer.
Note: Some charging stations use lower
voltage (208V), which result in longer
charge times.
120V
is the estimated maximum charging
time from the present high-voltage battery
level to full charge (100%). This represents
the longest amount of time you should
expect the high-voltage battery to
recharge under normal conditions. Normal
conditions include a 120V convenience
cord and 12A service.
Note: This charging time is only an
estimate. It is possible for your actual charge
duration to be longer. This occurs when the
AC line voltage is low and may indicate your
electrical source is not meeting certain
requirements. See
Charging the High
Voltage Battery (page 151).
Value Charge Profile and Mode
Value Charge Profile Name
This is the name of the presently detected
Value Charge Profile. The system detects
a customer defined value charge profile
when the vehicle is within approximately
300 feet (100 meters) of the GPS location
registered for the profile. If the vehicle is
close to more than one charge profile, it
chooses the closest. When the vehicle is
not at a defined profile, it uses the Default
Value
charge profile. The system normally
displays Default Profile while you are
driving because the vehicle is typically
between defined value charge profiles.
Edit
Touch this button to access your Value
Charge profiles settings screen (see Value
Charge Profiles
later in this section).
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Note:
Make sure you save your settings
before returning to the previous screen. If
you do not touch Save, your settings are not
stored in the system.
Value Charge Profiles
Touch the Edit button next to the profile
name on the Settings screen to see the
value charge profiles.
Default
This displays the charging mode and
off-peak times for your Default Value
Charge profile. The system displays
off-peak times for weekdays; the
remaining hours of the day are considered
peak time. The system displays similar
off-peak times for weekend days.
• Charge Now
if you want your vehicle
to immediately charge when you plug
it in at this profile location.
• Value Charge
if you want to take
advantage of off-peak electricity rates.
The vehicle optimizes the charge
schedule to be complete by the next
GO Time.
• Edit
to access your Default Value
Charge Profile settings screen (see
Default Value Charge Profile later in
this section).
Customer Defined Value Charge Profiles
Once you create profile names, this section
displays the Value Charge Profile names
and current Charge Mode for specific
locations. You can set up and edit these
profiles using the MyFord Mobile internet
or smartphone application. You can
program up to nine unique charge profiles. Default Value Charge Profile
Weekday and Weekend
Touch the
Edit button to set the off-peak
charge times. Set the Weekday times and
Weekend time (by touching the Weekday
and
Weekend buttons), then touch Save.
The system does not store your settings
until you make selections for both
Weekday and Weekend. If you touch the
back arrow button to return to the previous
screen without saving your settings, the
system does not store them and you need
to enter them again.
Start and Finish
These buttons display the times, which you
can modify, using the following:
• +
and - allow you to change the hours
of your start and finish times.
• AM
and PM allow you to change the
time of your start and finish time. This
setting is viewable in 12-hour mode.
240V and 120V
These represent the voltage service the
default profile is using. The system uses
this selection to calculate estimated
charge times.
Clear
Touching this button erases the Default
Value Charge preferences.
Save All
Touching this button stores your Default
Value Charge preferences
Note: Make sure you save your settings
before returning to the previous screen. If
you do not touch Save, your settings are not
stored in the system.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing MyFord Touch
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(If Equipped)

SYNC Services
A
Sirius Travel Link
B
Alerts
C
Calendar
D
SYNC Applications
E
Where Am I?
F If your vehicle is equipped with
Navigation, press the
Information button to access
these features. If your vehicle is not
equipped with Navigation, press the corner
of the touchscreen with the green tab.
SYNC Services (If Equipped,
United States Only)
Note: SYNC Services varies by trim level
and model year and may require a
subscription. Traffic alerts and turn-by-turn
directions available in select markets.
Message and data rates may apply. Ford
Motor Company reserves the right to change
or discontinue this product service at any
time without prior notification or incurring
any future obligation.
Note: SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See
Phone (page 373).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services. Note:
The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, if you would be
placed in an unsafe situation, or if you would
be directed into an area that you consider
unsafe. Maps used by this system may be
inaccurate because of errors, changes in
roads, traffic conditions or driving
conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
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SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button.
2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as "Traffic" or
"Directions". You can also say, "What
are my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Touchscreen If your vehicle is equipped with
Navigation, press the
Information button.
If your vehicle is not equipped with
Navigation, press the green tab on your
touchscreen.
1. Select
Connect to Services to initiate
an outgoing call to SYNC Services
using your phone. 2. Once connected, follow the voice
prompts to request your desired
Service, such as "Traffic" or
"Directions". You can also say, "What
are my choices?" to receive a list of
available services from which to
choose.
3. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
say "Operator" at any time within a
Directions or Business search to speak
with a live operator. The system may
prompt you to speak with an operator
when it has difficulty matching your
voice request. The live operator can
assist you by searching for businesses
by name or by category, residential
addresses by street address or by
name or specific street intersections.
Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
Destination. After the route download
is finished, the phone call automatically
ends.
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