2015 CHEVROLET TRAX Warranty Guide

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2014 - CRC -
11/7/12
IMPORTANT:This booklet contains important information about the warranty coverage on your new vehicle.
It also explainsCustomer Satisfaction and Owner Assistanceprocedures and GM's participation in the
Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed.
Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name:
Street Address:
City& Province:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

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11/7/12
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
©2012 General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, CADILLAC,
CHEVROLET, GMC and the emblems are registered trademarks of General Motors LLC.
Part No. 22774306 A First Printing

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2014 Canadian Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the
Mediation/Arbitration
Program . . . . . . . . . . . . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 2
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 3
New Vehicle Limited Warranty. . .5
What Is Covered . . . . . . . . . . . . . . . . 5
What Is Not Covered . . . . . . . . . . 13
Volt-Specific Warranty . . . . . . . . . 17
What Is Covered . . . . . . . . . . . . . . . 17
Chevrolet Volt Coverage . . . . . . . 18
What Is Not Covered . . . . . . . . . . 18Buick LaCrosse eAssist®, Buick
Regal eAssist®, Chevrolet
Impala eAssist®and Chevrolet
Malibu Eco with eAssist®
Coverage . . . . . . . . . . . . . . . . . . . . 19
What Is Not Covered . . . . . . . . . . 20
Things to Know About the New
Vehicle Limited Warranty. . . . 21
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 21
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 21
Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 21
Tire Service . . . . . . . . . . . . . . . . . . . . 22
After-Manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 22
Paint, Trim and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 22
Vehicle Operation and Care . . . 22
Maintenance Records . . . . . . . . . 23Chemical Paint Spotting . . . . . . . 23
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 23
Warranty Service—Canada . . . 24
Touring Owner
Service—Canada, the
United States and Mexico . . . . 24
Touring Owner
Service—Countries Other
than Canada, the United
States and Mexico . . . . . . . . . . . 24
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 25
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 25
Recreation Vehicle and Special
Body Alterations . . . . . . . . . . . . . . 26
Pre-Delivery Service . . . . . . . . . . . 26
Production Changes . . . . . . . . . . . 26

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2014 Canadian Limited Warranty and
Owner Assistance Information
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 27
How to Determine the
Applicable Emission Control
System Warranty . . . . . . . . . . . . . 27
Emission Control Warranty . . . . . 27
Emission Performance . . . . . . . . . 28
Emission Warranty Parts List. . .29
What Is Not Covered . . . . . . . . . . 32
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 33
Replacement Parts . . . . . . . . . . . . 33
Maintenance and Repairs . . . . . . 33
Claims Procedure . . . . . . . . . . . . . . 34Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 35
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 37
Customer Assistance Offices. . .38
Customer Assistance for Text
Telephone (TTY) Users. . . . . . . 40
Roadside Assistance
Program. . . . . . . . . . . . . . . . . . . . . . 41
Courtesy Transportation
Program. . . . . . . . . . . . . . . . . . . . . . 42

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new General
Motors vehicle.
Your General Motors dealer also
wants you to be completely satisfied
and invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the
warranty periods that is not
resolved, talk to a member of
dealer management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period
has expired when the problem
results from a defect in material
or workmanship. These instanceswill be reviewed on a case-by-case
basis. If the problem persists, follow
the procedures outlined under
Customer Satisfaction Procedure on
page 35.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 35, for
information on the voluntary,
binding Mediation/Arbitration
Program in which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternatetransportation allowance, and
the availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.
The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of General
Motors. It can be the most valuable
option you choose for your vehicle.
See your GM Dealer for prices,
vehicle eligibility guidelines and
more details.

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2 Important Message to Owners...
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name
or address by calling our
Customer Care Centre toll free at
1-800-263-3777 (English) or
1-800-263-7854 (French). If you are
a subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
General Motors dealer of your
choice to report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.
We thank you for choosing a
General Motors product.

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Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
Warranty Coverage at a Glance 3
The warranty coverages on your vehicle are summarized below. Please read the warranty information that follows
for more complete details.
New Vehicle Limited Warranty for the Chevrolet and GMC Vehicles
Coverage 3 yrs/
60,000 km5 yrs/
160,000 km6 yrs/
160,000 km8 yrs/
160,000 km
Base Warranty Coverage (Includes Tires) X
Powertrain Component Warranty X
Diesel Engine Components X
HybridX
Sheet Metal (Corrosion) X
Sheet Metal (Rust-Through) X

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Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
4 Warranty Coverage at a Glance
New Vehicle Limited Warranty for the Buick Vehicles
Coverage 4 yrs/
80,000 km6 yrs/
110,000 km6 yrs/
Unlimited km8 yrs/
160,000 km
Base Warranty Coverage (Includes Tires) X
Powertrain Component Warranty X
Hybrid ComponentsX
Sheet Metal (Corrosion) X
Sheet Metal (Rust-Through) X
Emission Control Systems Warranty
Coverage 3 yrs/
60,000 km4 yrs/
80,000 km5 yrs/
80,000 km8 yrs/
130,000 km
Defects & Performance—Chevrolet and GMC X
Defects & Performance—Buick X
Defects & Performance—Heavy Duty Gasoline Engine X
6.6L Duramax
®Diesel Engine X
Specified Major Emission Components X