2014 VOLKSWAGEN TOUAREG Start

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.

Description Possible causes among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump start – Charge vehicle battery
The wrong remote control vehicle key is used. Use a valid remote control vehicle key
Fuel level too low. Refuel
AdBlue fill level too low. Refill AdBlue
Vehicle cannot be locked or unlocked using remote control vehicle key.
– Battery in remote control vehicle key dead. – Too far away from vehicle. (out of range). – Buttons have been pressed too many times.
– Replace battery –. Move closer to vehicle. – Synchronize remote control vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, brake-assistance systems, electronic parking brake.
Check the “Noises” entry in the keyword index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in the keyword index.
Driver seat and outer mirrors move when vehicle is unlocked.
Convenience settings are stored. Correct convenience settings
Memory-seat settings are stored. – Reassign seat setting – Clear memory-seat memory
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
No jack in vehicle or no collapsible spare tire or tire mobility set in vehicle.
Equipment differs depending on vehicle. No direct corrective action possible because this depends on the equipment. Contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance
Vehicle has mobility tires.
Features do not work as described in this Manual.
Settings were changed in the Volkswagen Information System or Infotainment System.
Check and reset to factory settings if necessary or
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
– Adjust headlight range – Change light bulbs – Switch on low beams
Electrical appliances do not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel

WARNING
Improperly lifting your vehicle with a workshop hoist or floor jack can cause the vehicle to fall off the hoist or jack and cause serious personal injury.
x Always read and heed the operating instructions from the floor jack manufacturer and legal regulations if necessary before using the floor jack to lift the vehicle.
x Never let anyone stay in the vehicle when it is being lifted or when it is off the ground.
x Always lift your vehicle only at the designated lift points shown in the illustrations
⇒ fig. 308 and ⇒ fig. 309. Not using the designated lift points can cause the vehicle to fall off the floor jack when heavy parts such as the engine or transmission are removed.
x Always make sure that the vehicle's lift points lie as flat as possible and centered on the carrier plates of the floor jack.
x Never start the engine when you have raised the vehicle on the floor jack. The engine vibrations and vehicle movements could knock the vehicle off the floor jack.
x If you must work under a vehicle raised on a floor jack, always make sure that the vehicle is safely supported on safety stands intended for that purpose that are strong enough to support the weight of the vehicle.
x Never use the floor jack as a ladder or step ladder.
x Always make sure that the weight of the vehicle is not heavier than the lifting capacity of the floor jack and safety stands being used.
NOTICE
x To help prevent serious vehicle damage, never lift the vehicle by the engine oil pan, transmission housing, or by the front or rear axles or suspension.
x To help prevent damage to the underbody or chassis, always insert a rubber pad between the hoist and the lifting points. In addition make sure the lifting arms have enough clearance.
x The lifting arms should not touch side sills or other parts of the vehicle.

WARNING
Changing a wheel, especially on the side of the road, can be dangerous. To help reduce the risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off the road where it is safe to change the wheel.
x Always make sure that all passengers, especially children, are in a safe place outside the vehicle and away from the vehicle and traffic (such as behind a guard rail).
x Turn on the emergency flasher and set up another warning device about 25 yards (25 meters) behind the vehicle to warn approaching traffic.
x Change a wheel by yourself only if you are familiar with the necessary steps. Otherwise, get expert assistance.
x Always switch the engine off, firmly apply the parking brake, and shift the transmission into Park (P) (automatic transmission) or any gear (manual only) to help prevent the vehicle from moving suddenly and slipping off the jack.
x Always make sure that the ground is level and firm. If necessary, place the jack or a large and sturdy board or on a similar ground support.
x Always block the wheel diagonally opposite the wheel being changed with chocks or similar things.
x If you are towing a trailer, always unhitch it from your vehicle before starting to change the wheel. Always apply the trailer brakes firmly and make sure the trailer cannot move unintentionally.
x Always use proper and undamaged tools when changing a tire.
x Once a wheel is lifted off the ground, having the transmission in Park (P) or in gear will not prevent sudden vehicle movement.
x Always use a jack that has been approved by the manufacturer for your vehicle. Never use other jacks, even if they have been approved for use on other Volkswagen models.
x To reduce the risk of losing control, crashes, and serious personal injuries, never loosen the screws on rims with threaded rim rings.
x After changing a wheel, have the wheel bolt tightening torque checked with an accurate torque wrench.
Preparations for changing a wheel

WARNING
Using the wrong jack to raise a vehicle with side steps, extended door sills, additional decorative trim or other enhancements in the area of the lower side sills can cause the vehicle to fall off the jack and result in serious personal injury.
x Never use the standard jack supplied with unmodified vehicles to raise the vehicle. The side step can interfere with the jack when raising the vehicle.
x Always use the scissor vehicle jack supplied with the authorized side step package when the vehicle must be jacked up, for example, to change a tire.
WARNING
Improper use of your vehicle jack can cause the vehicle to fall off the jack leading to serious personal injury. To help reduce the risk of serious personal injury:
x Use only jacks approved by Volkswagen for the vehicle. Other jacks might slip, even those approved for other Volkswagen models, but not for your vehicle.
x Always set up the jack on firm and level ground. The vehicle may slip off the jack if the jack is resting on soft or sloping ground. If necessary, place a sturdy board under the jack.
x On a hard, slippery surface (such as a tiled floor), use an anti-skid rubber mat or something similar to prevent the jack from slipping.
x Position the jack only at the described vehicle lift points. Before you raise your vehicle, always make sure the jack claw properly grips the rib under the sill so that the jack does not slip off when you are raising the vehicle .
x Never have any part of your body (such as your arm or leg) under the vehicle when it is supported by the jack. Never let other persons have any part of their body under the vehicle, either!
x If you must work under a vehicle raised on a floor jack, always make sure that the vehicle is safely supported on safety stands intended for that purpose that are strong enough to support the weight of the vehicle.
x Never lift the vehicle when it is tilted or inclined to one side or the engine is running.
x Never lift the vehicle when more than one tire is flat or damaged.
x Do not start the engine while the vehicle is supported by a jack. Engine vibrations may cause the vehicle to slip off the jack.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.

WARNING
Improper use of your vehicle jack can cause the vehicle to fall off the jack leading to serious personal injury. To help reduce the risk of serious personal injury:
x Use only jacks approved by Volkswagen for the vehicle. Other jacks might slip, even those approved for other Volkswagen models, but not for your vehicle.
x Always set up the jack on firm and level ground. The vehicle may slip off the jack if the jack is resting on soft or sloping ground. If necessary, place a sturdy board under the jack.
x On a hard, slippery surface (such as a tiled floor), use an anti-skid rubber mat or something similar to prevent the jack from slipping.
x Position the jack only at the described vehicle lift points. Before you raise your vehicle, always make sure the jack claw properly grips the rib under the sill so that the jack does not slip off when you are raising the vehicle .
x Never have any part of your body (such as your arm or leg) under the vehicle when it is supported by the jack. Never let other persons have any part of their body under the vehicle, either!
x If you must work under a vehicle raised on a floor jack, always make sure that the vehicle is safely supported on safety stands intended for that purpose that are strong enough to support the weight of the vehicle.
x Never lift the vehicle when it is tilted or inclined to one side or the engine is running.
x Never lift the vehicle when more than one tire is flat or damaged.
x Do not start the engine while the vehicle is supported by a jack. Engine vibrations may cause the vehicle to slip off the jack.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.
Changing a wheel

Fig. 325 Changing a wheel: Mounting pin in wheel bolt hole closest to the top.

Checklist
Carry out the following steps in the order listed before starting to inflate a tire ⇒ :
1. If you have a flat tire, move it as far away from traffic as possible. Park the vehicle on a flat, level surface at a safe spot.
2. Apply the electronic parking brake ⇒ Braking and parking.
3. Automatic transmission: Shift the transmission into Park (P) ⇒ Shifting.
4. Stop the engine and remove the key from the ignition switch ⇒ Starting and stopping the engine.
5. Have all passengers exit and go to a safe place, such as behind the guard rail.
6. Switch on emergency flashers and put up the warning triangle ⇒ In an emergency. Observe all legal requirements.
7. Check whether a repair with the tire mobility set is possible ⇒ Tire sealant must not be used:.
8. If towing a trailer: Unhitch the trailer from the vehicle and park the trailer properly.
9. If the luggage compartment is loaded: Remove the luggage.
10. Remove the tire mobility set from the luggage compartment.
11. Affix the label ⇒ fig. 326 (2) from the tire mobility set on the dashboard in the driver's field of vision.
12. The foreign object (screw or nail, for example) should not be removed from the tire!
WARNING
Disregarding the safety-related checklist may lead to accidents and serious injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.
Sealing and inflating the tire

Fig. 327 In the engine compartment: Compressor connection terminals.

x Unscrew the valve core from the tire valve using the valve core wrench ⇒ fig. 326 (1) and place it on a clean surface.
x Vigorously shake the tire inflation cylinder ⇒ fig. 326 (10) a few times back and forth.
x Tightly screw the filling hose ⇒ fig. 326 (3) to the tire inflation bottle (turn clockwise). The foil on the seal is automatically pierced.
x Remove the sealing plug from the filling hose ⇒ fig. 326 (3) and slide the open end onto the tire valve.
x Hold the cylinder with the bottom pointing up and fill the entire contents of the tire inflation cylinder into the tire.
x Detach the empty tire inflation cylinder from the valve.
x Using the valve core wrench ⇒ fig. 326 (1) screw the valve core back into the tire valve.
Inflating the tire
x Screw the tire inflation hose ⇒ fig. 326 (5) of the air compressor tightly to the tire valve.
x Check whether the air release valve ⇒ fig. 326 (7) is screwed on tightly.
x Open the engine hood ⇒ Working in the engine compartment.
x Attach the cable clips ⇒ fig. 326 (9) only to the jump-start terminals in the engine compartment
⇒ fig. 327. The red clip on the compressor cable is connected to the positive (+) terminal; the black clip is connected to the negative terminal (—).
x Start the vehicle engine and let it run.
x Switch the air compressor on using the ON / OFF switch ⇒ fig. 326 (8),
x Let the air compressor run until a pressure of 36 – 44 psi (250 - 300 kPa) is reached ⇒ .
Maximum run time 8 minutes ⇒ .
x Switch off the air compressor.
x If an air pressure of 36 – 44 psi (250 - 300 kPa) cannot be reached, unscrew the tire inflation hose from the tire valve.
x Drive about 30 feet (10 meters) backwards or forwards so that the sealant can be distributed inside the tire.
x Connect the tire inflation hose of the air compressor again to the tire valve and repeat the inflation process.
x If the required tire pressure still cannot be reached, the tire is too badly damaged. The tire cannot
be sealed using the tire mobility set. Do not drive the vehicle. Get professional assistance ⇒ .
x Disconnect the air compressor and unscrew the tire inflation hose from the tire valve.
x If a tire pressure of 36 – 44 psi (250 – 300 kPa) is reached, continue driving right away and drive at a speed of not more than 50 mph (80 km/h).
x Check tire pressure after 10 minutes of driving ⇒ Check after 10 minutes of driving.
WARNING
The tire inflation hose and air compressor can get hot during inflation.
x Protect hands and skin from hot parts.
x Do not place the hot tire inflation hose or hot air compressor on flammable material.
x Let the equipment cool off almost completely before stowing it.
x If the tire cannot be inflated to at least 36 psi (250 kPa), the damage is too great to be repaired with the tire mobility set. The sealant is not able to seal the tire. Do not drive the vehicle. Get professional assistance.

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