2014 VOLKSWAGEN JETTA HYBRID vehicle will not move

The instrument cluster menus are controlled with buttons on the right side of the steering wheel
⇒ fig. 13.
Accessing the instrument cluster menus
x Switch on the ignition. You will see the vehicle icon or a message in the instrument cluster display.
x Push the OK button () on the right side of the multi-function steering wheel until a main menu appears in the instrument cluster display. For a list of main menus, see, Menu structure – overview, Menu structure – overview.
x Push buttons # or ∃ to move to another main menu, and push the arrow up and down buttons * and + to navigate inside the current main menu. For example, in the Settings main menu, press the arrow down button + to navigate to the MFI data submenu.
Displaying a submenu
x Press the OK button to display submenu items. For instance, after scrolling to MFI data in the Settings main menu, press the OK button to display items available under the MFI data submenu.
Selecting a setting
x Some menus are used to select settings for certain features. Push the OK button () to select a setting.
x Use the arrow up and down buttons * and + on the multi-function steering wheel to navigate through the available options.
x The selected menu item is located between the 2 horizontal lines. There may also be a triangle () on the right.
x Push the OK button to select the setting.
Returning to the main menu
x Via menu: Use the arrow down button + to select Back and then press the OK button .
x For operation with multi-function steering wheel: Press E
Main menu

The doors and the luggage compartment lid can be locked manually if the remote control vehicle key or the power locking system is not working, Emergency closing and opening.
Automatic locking (Auto lock)
The vehicle locks automatically when it reaches a speed of about 10 mph (15 km/h). When the vehicle
is locked, the indicator light 1 comes on in the power locking button ⇒ fig. 21.
Automatic unlocking (Auto unlock)
All doors automatically unlock when you switch off the ignition and open a door from inside the vehicle. On vehicles with automatic transmission, the doors will also unlock when the selector lever is in Park (P) and the ignition is switched off. Auto unlock works only if the vehicle has been automatically locked with the Auto lock feature. The indicator light 1 goes out in the power locking button when the doors
unlock ⇒ fig. 21.
Locking the vehicle after airbag inflation
If the airbags are activated during a collision, the entire vehicle is unlocked. Depending on the severity of the damage, the vehicle can be locked after a collision when the airbags have deployed as follows:

Function Action
Locking the vehicle with the power locking button: – Switch the ignition off. – Open and close a door once. – Press the power locking button 1
Locking the vehicle with the remote control vehicle key: – Switch the ignition off. OR: Remove the vehicle key from the ignition. – Open a door once. – Lock the vehicle with the remote control vehicle key.
If the vehicle key buttons, Unlocking or locking the vehicle from the outside or the power locking buttons, Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succession, the power locking system is switched off for a brief period to help keep it from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the luggage compartment lid is opened during this time, the vehicle is automatically locked afterwards.
Unlocking or locking the vehicle from the outside

Fig. 20 Remote control vehicle key with panic button.

Remove your finger from the lock sensor surface ⇒ fig. 24 (B) to stop the function. If you touch the unlock sensor surface (A) on the inside of the door handle immediately after releasing the lock sensor surface (B) (arrow), all of the windows will open (safety function).
Pinch protection is active during convenience closing of the windows and the power sunroof.
The settings in the Settings – Convenience menu, Volkswagen Information System determine which doors open when the door handle unlocking surface is grasped.
NOTICE
The door handle sensor surfaces can be activated by a strong stream of water or steam if a valid vehicle key is within range of the vehicle.
x All windows may open if you turn the spray of water or steam away from and then back onto the door handle sensor surface in quick succession. If at least one power window is opened and the sensor is continuously activated, convenience closing is started.
The door may not open if the outside and inside door handles are used at the same time.
If the vehicle battery or the battery in the remote control vehicle key is weak or dead, it might not be possible to unlock and lock the vehicle using Keyless Access. The vehicle can still be manually locked or unlocked with the key bit, Manually unlocking and locking the driver door.
The driver message Key not in range appears in the instrument cluster display if there is no remote control vehicle key inside the vehicle or if the system does not recognize the remote control vehicle key. The key may not be recognized, for example, if it is covered by something that interferes with the signal (such as a briefcase), or if the remote control vehicle key battery is weak. Electronic devices such as mobile phones can also interfere with the signal.
Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the door handle sensors work. Cleaning the door handles can help with this problem, Exterior care and cleaning.
If the automatic transmission is not in Park (P) position, the electronic steering column lock will not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle key.
Anti-theft alarm system

WARNING
Always adjust seat, safety belts, and head restraints properly before driving and make sure that all passengers are properly restrained.
x Push the passenger seat as far back as possible. Always be sure that there are at least 10 inches (25 cm) between the front passenger's breastbone and the instrument panel.
x Always adjust the driver's seat and the steering wheel so that there are at least 10 inches (25 cm) between your breastbone and the steering wheel.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent. The distance to the instrument panel in the knee area must be at least 4 inches (10 cm).
x If these requirements cannot be met for physical reasons, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to see whether adaptive equipment is available.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driver's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver's airbag inflates.
x Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Never drive with backrests reclined or tilted back farther than necessary to drive comfortably. The farther back the backrests are tilted, the greater the risk of injury caused by incorrect positioning of the safety belts and improper seating position.
x Never drive with the front seat passenger backrest tilted forward. If the front airbag deploys, the front backrest can be forced backward and injure passengers on the rear seat.
x Sit as far back as possible from the steering wheel and the instrument panel.
x Always sit upright with your back against the backrest with the front seats properly adjusted. Never lean against or place any part of your body too close to the area where the airbags are located.
x Rear seat passengers who are not properly seated and restrained are more likely to be seriously injured in a crash.
WARNING
Improper adjustment of the seats can cause accidents and severe injuries.
x Never adjust the seats while the vehicle is moving. Your seat may move unexpectedly and you could lose control of the vehicle. In addition, you will not be in the correct seating position while adjusting the seats.
x Adjust the front seat height, angle and longitudinal direction only if the seat adjustment area is clear.
x The adjustment of the front seats must not be restricted by things in the footwell in front or behind the seats.

WARNING
Not wearing a safety belt or wearing an improperly positioned safety belt increases the risk of severe personal injury or death. Safety belts offer optimum protection only when they are used properly.
x Properly worn safety belts are the single most effective means of reducing the risk of serious injury and death in a collision or other accident. For this reason, always wear your safety belt properly and make sure all passengers wear their safety belts properly as well whenever the vehicle is moving.
x The driver must always make sure that every person in the vehicle is properly seated on a seat of his or her own, properly fastens the safety belts belonging to that seat before the vehicle starts to move, and keeps the belts properly fastened while riding in the vehicle. This applies even when just driving around town. Therefore, always wear your safety belts and make sure that everybody in your vehicle is properly restrained.
x Always secure children in the vehicle with a restraint system appropriate for their age, weight and height, Child safety and child restraints.
x Always fasten safety belts correctly before driving off and make sure that all passengers are properly restrained.
x Never attach the safety belt to the buckle of another seat. Attaching the safety belt to the wrong buckle will reduce safety belt effectiveness and can cause serious personal injury.
x Never let any objects or liquids get into the safety belt latch and prevent it from working properly.
x Never remove a safety belt while the vehicle is moving. Doing so will increase your risk of being injured or killed.
x Never strap more than one person, including small children, into any single safety belt.
x Never let children or babies ride sitting on your lap, and never place a safety belt over a child sitting on your lap.
x Never wear belts over rigid or breakable objects in or on your clothing, such as eyeglasses, pens, keys, etc., as these may cause injury.
x Several layers of heavy clothing (such as a coat worn over top of a sports jacket) may interfere with proper positioning of the safety belt and reduce the overall effectiveness of the system.
x Never use comfort clips or devices that create slack in the shoulder belt. However, special clips may be required for the correct use of some child restraint systems.
x Safety belts offer optimum protection only when the seat backrest is upright and belts are correctly positioned on the body.

Never use the safety belt extender for any other purpose – including the attachment of a child restraint.
The extender adds about 8 inches (20 cm) to the safety belt. Always remove the safety belt extender when it is not needed and stow it safely. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility if you believe you may need an extender.
Key to fig. 55:
(1) Vehicle safety belt buckle.
(2) Buckle tongue on the safety belt extender.
(3) Safety belt buckle on the safety belt extender.
(4) Safety belt buckle tongue on the factory-installed safety belt.
Key to fig. 56:
(A) Safety belt buckle on the safety belt extender.
(B) Distance between the safety belt buckle on the safety belt extender and the centerline of the person using the safety belt extender. The distance must be more than 6 inches (15 cm)!
(C) Centerline of the person using the safety belt extender.
Using a safety belt extender
x Adjust both the seat and the head restraint properly, Adjusting the seating position.
x Insert the buckle tongue on the safety belt extender ⇒ fig. 55 (2) into the vehicle belt buckle for the seat where the safety belt extender is being used (1).
x Fastening or unfastening the vehicle safety belt, Fastening and unfastening safety belts.
x Pull the belt to make sure that the tongues are securely locked in the buckles.
x Make sure that the safety belt is positioned properly, Safety belt position.
Properly using safety belt extenders:
x Use a safety belt extender only when the factory installed safety belt is too short when worn properly by a person in proper seating position.
x Only use 1 safety belt extender per seat and vehicle safety belt.
x Always remove the safety belt extender when it is not needed.
x Never leave a safety belt extender attached to the vehicle safety belt buckle when the extender is not needed and being used with the safety belt. Otherwise, the airbag control module will receive an incorrect signal from the safety belt buckle and this will prevent the airbag from working properly for a person who is not using the safety belt. Leaving the extender attached to the safety belt buckle when the front seat is occupied and the safety belt is not being used will signal the airbag control unit during a collision that the front passenger seat is occupied and that the safety belt is being used. The electronic control unit for the airbag system will then receive incorrect information that will cause the safety belt pretensioner to deploy unnecessarily and the front passenger airbag to deploy later in collisions that would normally trigger the front airbag earlier in the collision to help protect an unrestrained front seat occupant. The airbag will not be able to provide enough protection for an occupant not wearing a safety belt.
x Only use the safety belt extender approved by Volkswagen for your vehicle.

WARNING
Improper use or positioning of a safety belt extender increases the risk of serious personal injury and death.
x A driver or passenger who is not properly restrained can be seriously injured by striking the interior of the passenger compartment or by the safety belt itself, which can be displaced from stronger parts of the body into sensitive areas like the abdomen.
x Safety belt extenders offer optimum protection only when they are properly used.
x Only use the extender when the belt is not long enough to be worn low and snug and the person is in the correct seating position. Remove and stow extender safely when not needed.
x Always make sure the safety belt tongue of the safety belt extender is securely inserted into the buckle for the seating position that belongs to the seat where the safety belt extender is being used. Attaching the safety belt to the wrong buckle will reduce safety belt effectiveness and can cause serious personal injury.
x Never use the safety belt extender if you can properly attach the safety belt without it. Using a safety belt extender when not needed can increase the risk of injury, especially in a collision.
x Never use a safety belt extender if the distance (B) between the front edge of the safety belt extender buckle (A) and the centerline of the person using the safety belt extender
⇒ fig. 56 (C) is less than 6 inches (15 cm).
x Never leave a safety belt extender attached to the vehicle safety belt buckle when the extender is not needed and being used with the safety belt. Otherwise, the airbag control module will receive an incorrect signal from the safety belt buckle and this will prevent the airbag from working properly for a person who is not using the safety belt.
x Never use more than 1 extender with a safety belt. Using more than 1 extender can change the way the safety belt passes over the body and can cause serious injury.
x Never use the safety belt extender to secure a child restraint.
x Never use a safety belt extender on your Volkswagen that you got from another automobile manufacturer or from an automotive parts store.
x Never use the safety belt extender you got for your vehicle for any other vehicle, regardless of make, model, or model year.
NOTICE
x Leaving the extender attached to the safety belt buckle when the front seat is occupied and the safety belt is not being used will signal to the airbag control unit that the front passenger seat is occupied and that the safety belt is being used. The electronic control unit for the airbag system will then receive incorrect information that will
– cause the safety belt pretensioner to deploy unnecessarily in collisions.
– cause the front passenger airbag to deploy later in collisions in which the front airbag would otherwise be triggered earlier to help protect an unrestrained front seat passenger.
x A pretensioner that has deployed cannot be repaired. The entire safety belt must be replaced.
NOTICE
If the safety belt extender is left attached to the safety belt buckle, the safety belt warning system will sense that the safety belt for that seat is being used. The warning light will not come on and the warning chime will not sound even though the seat is occupied and the safety belt is not being used.

speeds below about 25 mph (40 km/h), the light on one side of the vehicle will come on automatically when you turn a corner. If you turn to the right, the right fog light comes on; turn left and the left fog light comes on. The light dims and goes out when the steering wheel is straightened out again.
When you move the selector lever to Reverse (R), the static cornering lights on both sides of the vehicle may come on so that you can see the area around the vehicle better when backing up.
The static cornering lights work only when the headlights are on. The static cornering lights do not come on when the headlight switch is in the O position or when the fog lights themselves have been switched on, Switching lights on and off.
Adaptive Front Lighting System (AFS)
The Adaptive Front Lighting System works only with the low beams switched on and only at speeds above about 6 mph (10 km/h). The swivel-mounted lamps automatically improve road illumination during cornering.
On vehicles equipped with the Adaptive Front Lighting System, the feature is switched on and off via the Assistants menu in the instrument cluster display, Volkswagen Information System.
WARNING
Crashes and other accidents can happen when you cannot see the road ahead and when you cannot be seen by other motorists.
x Never use daytime running lights (DRL) to see where you are going. DRL are not bright enough to light up the roadway and be seen by other motorists. You will not be able to see far enough ahead for safety, especially at dusk or when it is dark. Always switch on the low-beam headlights at dusk or when it is dark.
x The taillights do not come on when the daytime running lights are switched on. A vehicle without taillights on cannot be seen by others in bad weather, at dusk, or when it is dark.
In cool or humid weather, the insides of the headlights, the rear lights, and turn signals can temporarily fog up. This is normal and does not affect the service life of the vehicle's lighting system.
Instrument panel lighting and headlight range adjustment

Fig. 73 To the left of the steering wheel: Thumbwheel to adjust instrument panel lighting 1.