2014 TOYOTA tC Warranties & Maintenance Guides (in English)

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REPLACING THE KEY
Upon purchase, each vehicle should
have two master keys and an
aluminum tag with a key-code
imprinted on it.
To generate a fully functional
replacement key (one that will both
open the doors and start the engine),
one of the master keys is required. To
make a key that will open the door for
retrieval of items locked inside the
vehicle, the aluminum key-code tag can
be used. If a master key or the
aluminum key-code tag is not available,
an Authorized Servicing Dealership or
certain registered locksmiths can
obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If an Authorized Servicing
Dealership is not available, please refer
towww.aloa.org to find a
bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. It is wise to keep a copy of the
key-code outside of the vehicle.
If the vehicle was delivered with less
than two keys and the aluminum
key-code tag, consider having an
Authorized Servicing Dealership or a
qualified independent automotive
locksmith make a duplicate key before
you need it.
THE IMMOBILIZER KEY
INTRODUCTION
Introduction7

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I
f for some reason your ride doesn’t
go, and your Scion must be kept
overnight for warranty-covered
repairs, you are eligible for
transportation assistance from Scion.
The Transportation Assistance Policy
applies if your car must be kept
overnight for any of the following
reasons:
>The warranty repairs take more
than one day to complete.
>The warrantable condition requires
extensive diagnosis.
>The parts needed for the warranty
repairs are not readily available and
your car is inoperative or unsafe to
drive.
The policy does not apply when the
warranty repairs can be completed in
one day but the car must be kept
overnight due to dealer or owner
scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New
Vehicle Limited Warranty to all 2014
model-year Scions sold and serviced by
Authorized Servicing Dealerships* in
the mainland United States and Alaska.
If you need more info, please contact
your Authorized Servicing Dealership.*
* For the purposes of this policy, an Authorized Servicing Dealership is a Scion dealership or a Toyota dealership.
TRANSPORTATION ASSISTANCE
INTRODUCTION
Introduction8

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Who Is the Warrantor
Scion is the warrantor for these limited
warranties. Scion is a marque of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2014
model year tC vehicles registered and
normally operated in the United States,
U.S. territories and Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for
specific parts or systems, such as the
Powertrain Warranty or Emission
Performance Warranty, is governed by
the coverage set forth in that warranty
as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the
first date the vehicle is either delivered
to an ultimate purchaser, leased, or
used as a company car or
demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by
these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the Authorized Servicing
Dealership and/or Scion. Parts
scheduled to be replaced as required
maintenance are warranted until their
first replacement only.
Authorized Servicing
Dealerships
For the purposes of these limited
warranties, an Authorized Servicing
Dealership is a Scion dealership or a
Toyota dealership.
GENERAL WARRANTY PROVISIONS
WARRANTY
Your Warranties in Detail9

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Scion Authorized Parts and
Accessories
Scion Authorized Parts are any Scion
brand parts manufactured by or on
behalf of Scion or Toyota Motor
Corporation for use with Scion vehicles.
Scion Authorized Accessories are any
Scion brand accessories manufactured
by or on behalf of Scion or Toyota Motor
Corporation for use with Scion vehicles.
Important:You must use the
Dispute Settlement Program (or, in
California, the CDSP) before
seeking remedies through a court
action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not
created by the Act, you are not
required to use the Dispute
Settlement Program (CDSP). You
may also be required to use the
Dispute Settlement Program or
CDSP before seeking remedies
under the “Lemon Laws” of your
state. Please check this booklet and
the appropriate page of the
Owner’s
Warranty Rights Notification
booklet
for additional information and the
requirements applicable to your
state.
Informal Dispute Settlement
Program
Toyota offers assistance through an
informal dispute settlement program
called the Dispute Settlement
Program. This program is
administered by an independent third
party:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification
booklet.
California residents: Toyota offers you
assistance through an informal dispute
settlement program called the
California Dispute Settlement Program
(CDSP). A brochure about the program
is found in your glove box. For
additional information, call the Toyota
Customer Experience Center at (800)
331-4331. You may also contact the
CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights
and remedies under California’s
“Lemon Laws.”
GENERAL WARRANTY PROVISIONS
WARRANTY
Your Warranties in Detail10

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Limitations
The performance of necessary repairs
and adjustments is the exclusive
remedy under these warranties or any
implied warranties. Scion does not
authorize any person to create for it any
other obligation or liability in
connection with this vehicle.
Any implied warranty of
merchantability or fitness for a
particular purpose is limited to the
duration of these written warranties.
Some states do not allow restrictions
on how long an implied warranty lasts,
so this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights
that vary from state to state.
GENERAL WARRANTY PROVISIONS
WARRANTY
Your Warranties in Detail11

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WARRANTY COVERAGE AT A GLANCE
GENERAL WARRANTY PROVISIONS
WARRANTY
Your Warranties in Detail12

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WHAT IS COVERED AND
HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Scion, subject to the
exceptions indicated under “What Is
Not Covered” on pages 14-15.
Coverage is for 36 months or
36,000 miles, whichever occurs first,
with the exception of wheel alignment
and wheel balancing, which are
covered for 12 months or 12,000 miles,
whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed
in the next two columns and supplied
by Scion, subject to the exceptions
indicated under “What Is Not Covered”
on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing gears and
gaskets, timing chain/belt and cover,
flywheel, valve covers, oil pan, oil
pump, engine mounts, turbocharger
housing and all internal parts, super
charger housing and all internal parts,
engine control computer, water pump,
fuel pump, seals and gaskets.Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal
parts, axle shafts, drive shafts,
constant velocity joints, front hub and
bearings, seals and gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts,
propeller shafts, U-joints, axle shafts,
drive shafts, bearings, supports, seals
and gaskets.
Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body panel
that develops perforation from
corrosion (rust-through), subject to the
exceptions indicated under “What Is
Not Covered” on pages 14-15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s
Manual.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail13

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Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Scion, subject to
the exceptions indicated under “What Is
Not Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for
seatbelts and related components is
10 years, regardless of mileage.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing
service to the nearest Authorized
Servicing Dealership is covered.
WHAT IS NOT COVERED
This warranty does not cover damage
or failures resulting directly or
indirectly from any of the following:
>Fire, accidents or theft
>Abuse or negligence
>Misuse — for example, racing or
overloading
>Improper repairs
>Alteration or tampering, including
installation of non-Scion Authorized
Accessories
>Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s
Manual
>Installation of non-Scion Authorized
Parts
>Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
>Water contamination
This warranty also does not cover the
following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufacturer. See page 28.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail14