2014 TOYOTA tC Warranties & Maintenance Guides (in English)

www.scion.com
tC2 014
WARRANT Y &
MAIN TE NAN CE
GUIDE
I T ’S YO U R R IDE.
K N OW WHAT’S U P.
00505 -14 WMG - TC
© 2013
Scion, a marque of To yota M otor Sa les , U. S. A., Inc.
Prin ted in U. S. A. 5 / 13
1 3-T CS - 06794
If your name or address has changed
or you purchased your Scion as a
used vehicle, please complete and
mail the attached card, even if your
warranty coverage has expired.
T his will enable Scion to contact you
with important product or safety
updates concerning your vehicle.
If the card is no longer attached,
please call Scion Customer
Experience at (866) 707-2466.
Check one:

Same owner, name and/or address has changed

N ew owner, purchased vehicle used


Same owner, additional driver who should receive product /safet y updates
Mr.
Mrs.

Ms.

Miss

D r.
First name M.I.Last name
Company name
Street address or P.O. Box Apt. or suite number
City StateZip code
–
This information is obtained solely for the use of Scion, a marque of T oyota Motor Sales, U.S. A., Inc.
Scion occasionally sends special promotional of fers to registered owners. Check here if you prefer
not to receive these of fers.

Vehicle Identification Number (required to process change)
Mo.

Day

Year
//
Effective date of
this information
Primary phone number––
A lternate phone number–
–
E-mail address
EVV
Check here if
address below
is for company
OWNER INFO RMATION CHANGE FORM

SCION CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809

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W
elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle
that sets them apart from the crowd.
We created the car, but you made it
your own — reflecting your life and your
own sense of style.
Of course, quality and reliability are just
as important as a stylish ride. After all,
if the ride doesn’t go, what’s the point?
Which is the point of Scion’s excellent
warranty coverage. We stand behind
the quality of our vehicles. This booklet
tells you just how much.
Your satisfaction is really important to
us, so occasionally we may create a
special policy adjustment to pay for
certain repairs that are no longer
covered by warranty. When we do this,
we mail details to the owners we have
on record. That’s why it’s important to
send in the card at the back of this
booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the
mail; you don’t even have to put a
stamp on it.
We want you to be confident that your
ride will keep you on the road — and
that Scion will keep you covered when
you need it. We think you’ll feel pretty
good about that after taking a look at
this booklet. Again, welcome to Scion!This booklet describes the terms of
Scion warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s
maintenance requirements. Be sure
to look it over pretty carefully, since
proper maintenance is required to
ensure that warranty coverage
remains intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Scion is a marque of Toyota Motor
Sales, U.S.A., Inc.
WE’VE GOT YOU COVERED
1
2014 (STC) 2014(STC)

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WARRANTY INFORMATION
Introduction
If You Need Assistance 4
The Immobilizer Key6
Transportation Assistance 8
Your Warranties in Detail
General Warranty Provisions9
New Vehicle Limited Warranty13
Federal Emission Control Warranty 17
California Emission Control Warranty23
Tire Limited Warranty28
Your Responsibilities
Operation and Maintenance 29
Obtaining Warranty Service31
TABLE OF CONTENTS
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 32
Keep Your Ride Running33
Maintenance & Scion Warranty Coverage 34
Maintenance Log
Using the Maintenance Log Charts35
Maintenance Log36
Explanation of Maintenance Items 52
Vehicle Identification56
TABLE OF CONTENTS
3

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B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction4

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California residents:Scion offers you
assistance through an arbitration
program called the California Dispute
Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional
information, call Scion Customer
Experience at (866) 70-SCION, or (866)
707-2466. You may also contact the
CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights
and remedies under California’s
“Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of
the date of printing. However, the
programs may be changed without
notice. For the most current
information about the programs, call
Scion Customer Experience at (866)
70-SCION, or (866) 707-2466.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction5

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THE NEW WORLD OF
ANTI-THEFT
TECHNOLOGY
This Scion vehicle may be equipped
with an electronic “immobilizer”
anti-theft system. When the key is
inserted into the ignition switch it
transmits an electronic code to an
immobilizer computer. The engine will
only start if the code in the key matches
the code in the immobilizer. If the code
does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t
start the vehicle unless the key has the
same code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only an Authorized
Servicing Dealership* or certain
bonded/registered independent
locksmiths can generate replacement
keys.
* For the purposes of this system, an Authorized Servicing Dealership is a Scion dealership or aToyota dealership.
THE IMMOBILIZER KEY
INTRODUCTION
Introduction6