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When trouble arises5
427
5-1. Essential informationEmergency flashers ......... 428
If your vehicle needs to be towed ........................ 429
If you think something is wrong ......................... 436
5-2. Steps to take in an emergency
If a warning light turns on or a warning buzzer
sounds ........................... 437
If a warning message is displayed........................ 447
If you have a flat tire......... 463
If the hybrid system will not start .......................... 475
If the shift lever cannot be shifted from P............ 477
If you lose your keys ........ 478
If the electronic key does not operate properly....... 479
If the vehicle 12-volt battery is discharged ...... 481
If your vehicle overheats ....................... 487
If the vehicle becomes stuck .............................. 492
If your vehicle has to be stopped in an
emergency ..................... 493
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5
When trouble arises
429
5-1. Essential information
If your vehicle needs to be towed
Situations needs to contact dealers before towingThe following may indicate a problem with your transmission. Contact
your Toyota dealer before towing.
● A warning message for the hybrid system is shown on the multi-
information display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commerci al towing service, using a lift-type
truck or flatbed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
If towing your vehicle with a wheel- lift type truck from the front, the
vehicle's rear wheels and axles must be in good conditions.
( P. 430, 434)
If they are damaged, use a towing dolly or flatbed truck.
Page 439 of 563
436
5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Toyota dealer as soon as
possible.
■ Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air cond itioning after use is normal.)
● Flat-looking tires or uneven tire wear
● is shown on the multi-information display
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
■ Operational symptoms
●Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, s pongy feeling, pedal almost
touches the floor
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5
When trouble arises
447
5-2. Steps to take in an emergency
If a warning message is displayed
If a warning is shown on the multi-information display, stay calm and
perform the following actions:
Multi-information display
Warning message details and/
or correction procedures are
shown on the multi-informa-
tion display.
Master warning light
The master warning light also
comes on or flashes in order to
indicate that a message is cur-
rently being displayed on the
multi-information display.
If any of the warning lights co mes on again after the following
actions have been performed, c ontact your Toyota dealer.
Page 451 of 563
448 5-2. Steps to take in an emergency
Stop the vehicle immediately.The following warning indicates the possibility of damage to the vehi-
cle that may lead to an accident. Immediately stop the vehicle in a
safe place and contact your Toyota dealer.
Warning messageDetails
Indicates a malfunction in the hybrid system
A buzzer sounds in accordance with the warning
message that is displayed.
Indicates that the high engine coolant tempera-
ture is too high
Indicates abnormal engine oil pressure
A buzzer also sounds.
The warning message is shown if the engine oil
pressure is too low.
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5
When trouble arises
449
5-2. Steps to take in an emergency
Have the vehicle inspected immediately.
A buzzer sounds and a warning message is shown on the multi-infor-
mation display. Failure to investig ate the cause of the following warn-
ings may lead to the system operating abnormally and possibly
cause an accident. Have the vehicle inspected by your Toyota dealer
immediately.
Warning messageDetails
(Flashes)
(If equipped) •
Indicates a malfunction in the smart key system
• Indicates a malfunction in the steering lock sys-
tem
A buzzer also sounds.
(If equipped) Indicates a malfunction in the cruise control
system
A buzzer also sounds.
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450 5-2. Steps to take in an emergency
Follow the correction procedures.A buzzer sounds and a warning message is shown on the multi-infor-
mation display. After taking the s pecified steps to correct the sus-
pected problem, check that the warning message goes off.
Warning messageDetailsCorrection procedure
Indicates that one or
more of the side
doors is not fully
closed The system also indi-
cates which doors are
not fully closed.
If the vehicle reaches
a speed of 3 mph (5
km/h), flashes
and a buzzer sounds
to indicate that the
door(s) are not yet
fully closed. Make sure that all the
side doors are closed.
Indicates that the
back door is not fully
closed If the vehicle reaches
a speed of 3 mph (5
km/h), flashes
and a buzzer sounds
to indicate that the
back door is not yet
fully closed. Close the back door.
Page 455 of 563

452 5-2. Steps to take in an emergency
(U.S.A. only)Indicates that all
maintenance is
required to corre-
spond to the driven
distance on the main-
tenance schedule
*1Perform the necessary
maintenance.
Please reset the main-
tenance data after the
maintenance is per-
formed.(
P. 353)
Comes on approxi-
mately 5000 miles
(8000 km) after the
maintenance data has
been reset
(The indicator will not
work properly unless
the maintenance data
has been reset)
Indicates that the
hybrid system has
overheated
A buzzer also sounds.
This message may be
displayed when driv-
ing under severe oper-
ating conditions. (For
example, when driv-
ing up a long steep
hill.) Stop and check.
(
P. 487)
(Flashes) Indicates that the
hybrid battery (trac-
tion battery) is low
A buzzer also sounds. When stopping the
vehicle for a long period
of time, shift the shift
lever to P. The hybrid
battery (traction battery)
cannot be charged with
the shift position in N.
Warning messageDetailsCorrection procedure