2014 TOYOTA HIGHLANDER HYBRID Warranty And Maintenance Guide

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Maintenance Expense
Normalmaintenance servicessuchas:
•Engine tune-ups
• Replacement offluids andfilters
• Lubrication
• Cleaning andpolishing
• Replacement ofspark plugs andfuses
• Replacement ofworn wiper blades,
brake pads/linings andclutch linings
Vehicles WithAltered Odometer
Failureofavehicle onwhich theodometer
has been altered sothat actual vehicle
mileage cannotbereadily determined.
Salvage orTotal-Loss Vehicles
Anyvehicle thathasever been issued a
“salvage” titleorsimilar titleunder any
state’s law;orhas ever been declared a
“total loss”orequivalent byafinancial
institution orinsurer, suchasby payment
for aclaim inlieu ofrepairs because the
cost ofrepairs exceeded thecash value of
the vehicle. Thisexclusion doesnotapply
to the emission controlwarranties.
Incidental Damages
Incidentalorconsequential damages
associated withavehicle failure.Such
damages includebutarenot limited to
inconvenience; thecost oftransportation,
telephone callsandlodging; theloss of
personal orcommercial property;andthe
loss ofpay orrevenue.
Disclaimer ofExtra Expenses and
Damages
The performance ofnecessary repairs
and adjustments isthe exclusive
remedy underthiswarranty orany
implied warranty. Toyotadoesnot
authorize anyperson tocreate forit
any other obligation orliability in
connection withthisvehicle. Toyota
shall notbeliable forincidental or
consequential damagesresultingfrom
breach ofthis written warranty orany
implied warranty. Anyimplied warranty
of merchantability orfitness fora
particular purposeislimited tothe
duration ofthis written warranty,
except instates where thislimitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
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DISPUTE RESOLUTION
Ifadispute arisesregarding yourwarranty
coverage, pleasefollowthesteps
described under“IfYou Need Assistance”
on page 5.Please notethatyoumust use
the Dispute Settlement Program(or,in
California, theCDSP) beforeseeking
remedies throughacourt action pursuant
to the Magnuson-Moss WarrantyAct.You
may alsoberequired touse theDispute
Settlement ProgramorCDSP before
seeking remedies underthe“Lemon Laws”
of your state. Please checktheappropriate
page ofthe
Owner’s Warranty Rights
Notification
booklet (located inyour glove
box) forthe requirements applicableto
your state.
New Vehicle Limited Warranty
WARRANTY
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WHAT ISCOVERED AND
HOW LONG
Emission DefectWarranty
Toyotawarrants thatyour vehicle:
•Was designed, builtandequipped to
conform atthe time ofsale with
applicable federalemissions
standards.
• Isfree from defects inmaterials and
workmanship thatmay cause the
vehicle tofail tomeet these standards.
Federal regulations requirethatthis
warranty beineffect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.However,
under theterms ofthe Basic Warranty,
Toyota provides coverage ofthree years or
36,000 miles,whichever occursfirst.
Specific components mayhave longer
coverage undertheterms ofthe
Powertrain Warranty.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Emission Performance Warranty
Somestates andlocalities have
established vehicleinspection and
maintenance (I/M)programs toencourage
proper vehicle maintenance. Ifan
EPA-approved I/Mprogram isin force in
your area, youareeligible forEmission
Performance Warrantycoverage.
Under theterms ofthe Emission
Performance Warrantyandfederal
regulations, Toyotawillmake allnecessary
repairs ifboth ofthe following occur:
•Your vehicle failstomeet applicable
emissions standardsasdetermined by
an EPA-approved emissionstest.
• This failure results orwill result in
some penalty toyou —such asafine
or denial ofthe right touse your
vehicle —under local,stateorfederal
law.
This warranty isin effect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Federal Emission ControlWarranty
WARRANTY
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WHAT ISNOT COVERED
These warranty obligations donot apply to
failures ornoncompliance causedby:
•The useofreplacement partsnot
certified inaccordance with
aftermarket partscertification
regulations.
• The useofreplacement partsnot
equivalent inquality ordesign to
original equipment parts.
Provisionsunderthe“What IsNot
Covered” sectionofthe New Vehicle
Limited Warranty alsoapply tothis
warranty.
WARRANTY PARTSLIST
Air/Fuel Metering System
•Air/fuel ratiofeedback controlsystem
• Electronic fuelinjection system
components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
AirInduction System
•Intake manifold andintake airsurge
tank
Catalyst System
•Catalytic converter andprotector
(8/80)
• Constricted fuelfiller neck
• Exhaust manifold
• Exhaust pipe(manifold tocatalyst
and/or catalyst tocatalyst)
Evaporative ControlSystem
•Charcoal canister
• Diaphragm valve
• Fuel filler cap
• Fuel tank
8/80 =Covered foreight years or80,000 miles,whichever occursfirst.
Federal Emission ControlWarranty
WARRANTY
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Hybrid System
•Battery controlmodule (battery
voltage sensor) (8/80)*
• Battery thermistor
• Electric vehiclejunction box
• Generator
• Hybrid battery*
• Hybrid control module (power
management controlmodule) (8/80)*
• Inverter withconverter*
• Motor
• System mainrelayandbattery current
sensor
Ignition System
•Distributor andinternal parts
• Ignition coiland ignitor
• Ignition wires
• Spark plugs†
Positive Crankcase Ventilation
(PCV) System
•Oil filler cap
• PCV valve ororifice
Other PartsUsedinAbove
Systems
• Data linkconnector (8/80)
• Hoses, clamps, fittings,tubingand
mounting hardware
• Malfunction indicatorlightandbulb
(8/80)
• Pulleys, beltsandidlers
• Sealing gaskets anddevices
• Sensors, solenoids, switchesand
valves
* Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
† Warranted untilfirstrequired maintenance undertermsofthe California EmissionControlWarranty.
8/80 =Covered foreight years or80,000 miles,whichever occursfirst.
Federal Emission ControlWarranty
WARRANTY
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MAINTENANCE
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
Federal Emission ControlWarranty
WARRANTY
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IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
Ifyour vehicle failsanEPA-approved
emissions test,youmay make aclaim
under theEmission Performance Warranty.
To do so, take your vehicle toan
authorized Toyotadealership andpresent a
copy ofthe emissions testreport. Also,
take your maintenance recordsincase
they areneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
IFYOU HAVE QUESTIONS
Ifyou have questions orconcerns about
your federal emission warrantycoverage,
please referto“If You Need Assistance”
on page 5.In the case ofthe Emission
Performance Warranty,youmay also
request information fromorreport
complaints to:
U.S. Environmental ProtectionAgency
Vehicle Programs &Compliance Division
(6405J)
Attn: Warranty Complaints
401 MStreet SW
Washington, D.C.20460
Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are also covered bythe California
Emission ControlWarranty (seepage
23). Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont andWashington are
the other states towhich theCalifornia
Emission ControlWarranty applies.
FederalEmission ControlWarranty
WARRANTY
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DEALER CERTIFICATE
We(the dealership) wantyoutoknow that
at the time your newToyota vehicle is
being delivered:
1)On the basis ofwritten notification
furnished byToyota, wehave
knowledge thatthevehicle iscovered
by anEPA Certificate ofConformity.
2) We have visually inspected those
emission controldevices orportions
thereof thatarevisible without
removing oradjusting any
components orsystems,
emissions-related orotherwise. On
the basis ofthis inspection, thereare
no apparent deficiencies inthe
installation ofemission control
devices byToyota. (Forpurposes of
this certificate, “emissioncontrol
devices” islimited todevices installed
on avehicle forthe sole orprimary
purpose ofcontrolling emissionsand
which werenotingeneral usebefore
1968.)
3) We have performed allemission
control system preparations required
by Toyota priortothe sale ofthe
vehicle asset forth inToyota’s current
pre-delivery servicemanual.
4) Except asmay beprovided in
Paragraph 5,ifthis vehicle failsan
EPA-approved emissionstestwithin
three months or4,000 miles
(whichever comesfirst)ofdelivery to
the ultimate purchaser, andthe
vehicle hasbeen maintained andused
in accordance withthewritten
instructions forproper maintenance and
use, Toyota willremedy the
nonconformity freeofcharge under
the terms ofthe Emission
Performance Warranty.
5) Ifthe vehicle wasused asacompany
car ordemonstrator, checkthebox
and complete thefollowing:
❑ The vehicle withwhich thisstatement
is delivered wasplaced intoservice as
a company carordemonstrator prior
to delivery. TheEmission Performance
Warranty periodcommenced onthe
date thevehicle wasfirstplaced into
service, whichwas:
Note: Thedealership makesno
representation orwarranty thatthe
emission controlsystem orany part
thereof iswithout defectorthat the
system willperform properly. The
Emission Performance Warrantyreferred
to inParagraph 4and furnished withthe
vehicle issolely thatofthe manufacturer.
This statement isrequired bysection 207
of the Clean AirAct (42 U.S.C. 7541)and
the EPA regulations issuedthereunder.
Month
DayYear
Dealership Name
FederalEmission ControlWarranty
WARRANTY
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