2014 TOYOTA HIGHLANDER HYBRID Warranty And Maintenance Guide

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
ThisToyota vehicle maybeequipped with
an electronic “immobilizer” anti-theft
system. Whenthekey isinserted intothe
ignition switchittransmits anelectronic
code toan immobilizer computer.The
engine willonly start ifthe code inthe key
matches thecode inthe immobilizer. Ifthe
code doesnotmatch, theimmobilizer
disables theignition andfuelsystems.
While anexact physical copyofthe key
will open thedoor andallow retrieval of
items locked inthe vehicle, itwon’t start
the vehicle unlessthekey has thesame
code asthe immobilizer.
SECURITY
For security purposes, accesstokey
codes andservice procedures for
electronically registeringreplacement keys
is restricted. OnlyaToyota dealeror
certain bonded/registered independent
locksmiths cangenerate replacement keys.
TheImmobilizer Key
INTRODUCTION
Introduction7

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REPLACING THEKEY
Upon purchase, eachvehicle shouldhave
two master keysandanaluminum tag
with akey-code imprinted onit.
To generate afully functional replacement
key (one thatwillboth open thedoors and
start theengine), oneofthe master keys
is required. Tomake akey that willopen
the door forretrieval ofitems locked
inside thevehicle, thealuminum key-code
tag can beused. Ifamaster keyorthe
aluminum key-codetagisnot available, a
Toyota dealerorcertain registered
locksmiths canobtain thekey code from a
restricted-access database.These
businesses canalso access aservice
utility toreprogram theimmobilizer ifall
registered masterkeyshave been lost.Ifa
Toyota dealerisnot available, pleaserefer
to www.aloa.org tofind a
bonded/registered locksmithwhoperforms
high security keyservice.
KEEPING THEKEY SAFE
Replacing animmobilizer keymay be
costly. Itis advisable tokeep aspare
master keyand thealuminum key-code
tag inasafe place. Ifyou record the
key-code inmore thanoneplace, donot
record itin away thatcanbeeasily
identified andassociated withthevehicle.
It is wise tokeep acopy ofthe key-code
outside ofthe vehicle.
If the vehicle wasdelivered withlessthan
two keys andthealuminum key-codetag,
consider havingtheToyota dealerora
qualified independent automotive
locksmith makeaduplicate keybefore you
need it.
TheImmobilizer Key
INTRODUCTION
8Introduction

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W
e realize thatyour confidence in
the quality andreliability ofour
products wasakey factor in
your decision tobuy aToyota. Wealso
know howdisruptive theloss of
transportation canbetoyour daily routine.
That’s whywe’re pleased tooffer youthe
benefits ofour Transportation Assistance
Policy.
Under thispolicy, youareeligible for
transportation assistanceifyour Toyota
must bekept overnight for
warranty-covered repairs.Thepolicy
applies whenyourvehicle mustbekept
overnight forany ofthe following reasons:
•The warranty repairswilltake longer
than onedaytocomplete.
• The warrantable conditionrequires
extensive diagnosis.
• The parts needed forthe warranty
repairs arenot readily available and
your vehicle isinoperative orunsafe
to drive.
The policy doesnotapply when warranty
repairs canbecompleted inone daybut
the vehicle mustbekept overnight dueto
dealer orowner scheduling conflicts.
The Transportation AssistancePolicy
applies forthe duration ofthe New Vehicle
Limited Warranty. Thepolicy applies toall
2014 model-year Toyotassoldand
serviced byauthorized Toyotadealerships
in the mainland UnitedStatesandAlaska.
For further details, pleaseconsult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9

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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2014 model
year Highlander Hybridvehicles distributed
by Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Important: Youmust usetheDispute
Settlement Program(or,inCalifornia,
the CDSP) beforeseeking remedies
through acourt action pursuant tothe
Magnuson-Moss WarrantyAct(the
“Act”). However, ifyou choose to
pursue rightsandremedies not
created bythe Act, youarenot
required touse theDispute Settlement
Program (CDSP).Youmay alsobe
required touse theDispute Settlement
Program orCDSP before seeking
remedies underthe“Lemon Laws”of
your state. Please checkthisbooklet
and theappropriate pageofthe
Owner’s Warranty RightsNotification
booklet foradditional information and
the requirements applicabletoyour
state.
General Warranty Provisions
WARRANTY
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Informal DisputeSettlement
Program
Toyota offersassistance throughan
informal disputesettlement programcalled
the Dispute Settlement Program.This
program isadministered byan
independent thirdparty:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
Further information aboutthisprogram
can befound inthis booklet andthe
Owner’s Warranty RightsNotification
booklet.
California residents: Toyotaoffersyou
assistance throughaninformal dispute
settlement programcalledtheCalifornia
Dispute Settlement Program(CDSP).A
brochure abouttheprogram isfound in
your glove box.Foradditional information,
call theToyota Customer Experience
Center at(800) 331-4331. Youmay also
contact theCDSP directly at(888)
300-6237. Failuretouse theCDSP may
affect yourrights andremedies under
California’s “LemonLaws.”
Limitations
Theperformance ofnecessary repairsand
adjustments isthe exclusive remedyunder
these warranties orany implied warranties.
Toyota doesnotauthorize anyperson to
create foritany other obligation orliability
in connection withthisvehicle.
Any implied warranty ofmerchantability
or fitness foraparticular purposeis
limited tothe duration ofthese written
warranties. Somestates donot allow
restrictions onhow long animplied
warranty lasts,sothis limitation maynot
apply toyou.
Your Rights UnderStateLaw
These warranties giveyouspecific legal
rights. Youmay alsohave other rights that
vary from statetostate.
General Warranty Provisions
WARRANTY
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WARRANTY COVERAGEATAGLANCE
General Warranty Provisions
WARRANTY
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WHAT ISCOVERED AND
HOW LONG
Basic Warranty
Thiswarranty coversrepairs and
adjustments neededtocorrect defects in
materials orworkmanship ofany part
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 36months or
36,000 miles,whichever occursfirst,with
the exception ofwheel alignment and
wheel balancing, whicharecovered for
12 months or12,000 miles,whichever
occurs first.
Hybrid System Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofthe components listed
here andsupplied byToyota, subjectto
the exceptions indicatedunder“What Is
Not Covered” onpages 14-15.
•Battery controlmodule (battery
voltage sensor)
• Hybrid battery
• Hybrid control module (power
management controlmodule)
• Inverter withconverter
Coverage isfor 96months or
100,000 miles,whichever occursfirst.
Powertrain Warranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany component listed
below andinthe next column and
supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
Engine
Cylinder blockandhead andallinternal
parts, timing gearsandgaskets, timing
chain/belt andcover, valvecovers, oilpan,
oil pump, engine mounts, enginecontrol
computer, waterpump, fuelpump, seals
and gaskets.
Transaxle/Motor/Generator
Case andallinternal parts,transaxle
mounts, sealsandgaskets.
Front-Wheel-Drive System
Final drive housing andallinternal parts,
axle shafts, driveshafts, constant velocity
joints, fronthubandbearings, sealsand
gaskets.
New Vehicle Limited Warranty
WARRANTY
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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
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