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12-10Troubleshooting guide
SymptomCause and Countermeasure
Cannot play Check if the disc or USB device was inserted correctly.
Check if the disc is scratched or dirty.
Check if there is condensation inside the player, and if there is, wait until the condensation is gone (about 1 hour) before using the
player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be
played.
Files with extensions other than “.MP3 (.mp3)”, “.WMA (.wma)”, “.AAC (.aac)”, “.M4A (.m4a)”, or “.AA3 (.aa3)” cannot be played. In
addition, the character codes and number of characters for folder names and file names should be in compliance with the
specifications.
Check if the disc or the file is generated in an irregular format. This may occur depending on the variation or the setting of compressed
audio writing applications or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the disc or USB device is protected by copyright.
Poor sound quality Check if the disc is scratched or dirty.
It takes a relatively long time before
the music starts playing. If there are many folder or file levels on the disc or USB device, some time may be required before the music starts playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not
match the specifications. Try using the slowest writing speed.
Skipping with high bit rate files Skipping may occur with large quantities of data, such as for high bit rate data.
Move immediately to the next song
when playing. If an unsupported compressed audio file has been given a supported extension like .MP3, or when play is prohibited by copyright
protection, the player will skip to the next song.
The songs do not play back in the
desired order. The playback order is the order in which the files were written by the writing software, so the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on a USB device.
AUDIO SYSTEM
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The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.
SymptomSolution
System fails to interpret the command
correctly. 1. Ensure that the command is valid.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too noisy to use
the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
The system consistently selects the
wrong voicetag. 1. Ensure that the voicetag requested matches what was originally stored.
“Voicetag (only for stored locations)” (page 2-80)
2. Replace one of the names being confused with a new name.
Troubleshooting guide12-11
BLUETOOTH®HANDS-FREE PHONE
SYSTEM
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12-12Troubleshooting guide
SymptomPossible cause Possible solution
The system does not accept
the voice command.
or
The system accepts the voice
command incorrectly. The interior of the vehicle is too noisy.
Close the windows or have other occupants be quiet.
The volume of the voice is too low. Speak louder.
The volume of the voice is too loud. Speak softer.
Pronunciation is unclear. Speak clearly.
The voice command is given before the voice recognition
system is ready. Push
<
>on the steering wheel, and speak a command after the tone
sounds.
8 seconds or more have passed after pushing <
>on the
steering wheel. Make sure to speak a command within 8 seconds after the beep tone
sounds.
Only a limited range of voice commands is usable for each
screen. Use a correct voice command appropriate for the current screen.
INFO:
For the best recognition, speak appropriate commands. Command lists are available earlier in this manual.
Standard Mode:
“Command List” (page 8-6)
Alternate Command Mode:
“Command List” (page 8-19)
VOICE RECOGNITION
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SymptomPossible cause Possible solution
The image on the display is not clear. Moisture drops such as rain or snow form on the
camera lens. Gently wipe off the drops with soft cloth.
Light such as sunlight or a headlight beam from another
vehicle directly enters the camera. This is not a malfunction. It will return normal when the
light disappears.
Moisture condensation occurs in the camera lens due
to rapid temperature change. This is not a malfunction. It will return normal after
driving for a short period of time.
Objects on the display may not be clear in a dark place
or at night. Adjust the brightness or the contrast settings of the
screen.
The image on the display flickers. The vehicle is under fluorescent light.This is not a malfunction.
The colors of the object on the display look different
from those of the actual object. This is a typical phenomenon for cameras.
This is not a malfunction.
Image does not appear on the display. The shift lever is not shifted to the "R" position. Shift the shift lever to the "R"(Reverse) position.
Image on the display is not clearly visible. Strong light or reflected light enters the camera. This is not a malfunction.
Troubleshooting guide12-13
MONITOR SYSTEM
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12-14Troubleshooting guide
MEMO
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13 Index
A
About map data........................................................ 11-13
About multi function meter ....................................... 10-2
About route guidance ................................................ 2-48
Acceleration screen................................................. 10-17
Address book................................................................. 2-3
Air flow control............................................................... 5-5
Air recirculation.............................................................. 5-4
Alternate Command Mode........................................ 8-13
Antenna.......................................................................... 3-12
Audio operation precautions...................................... 3-2
Audio settings................................................................ 7-3
Audio system.................................................... 3-2, 12-10
Automatic air intake control........................................ 5-5
Automatic operation ..................................................... 5-2
Automatic reroute.......................................................... 2-4
Automatically display warnings/watches............... 6-20
Avoid area....................................................................... 2-3
B
Basics of voice guidance.......................................... 11-8
Before starting .................................................... 8-4, 8-17
Birdview
TM....................................................................... 2-4
BirdviewTM(3D) map ................................................... 2-6
Bluetooth®Hands-Free Phone System .... 4-2, 12-11
Bluetooth®streaming audio ..................................... 3-21
Braking screen.......................................................... 10-19
Building graphics .......................................................... 2-6
C
Camera settings ............................................................ 9-7
Car phone or CB radio ............................................. 3-27
CD/DVD/USB memory care and cleaning........... 3-26 Changing map view.................................................... 2-11
Changing scale of map ............................................... 2-9
Character (letters and numbers) input screen .... 1-16
Characteristics of liquid crystal display.............. 11-16
Clock settings................................................................ 7-7
Comfort settings............................................................ 7-8
Confirming how to use voice commands .... 8-2, 8-14
Connecting procedure................................................. 4-4
Control buttons.............................................................. 4-4
Control buttons and functions................................... 1-6
Control panel.................................................................. 1-6
Cooling and/or dehumidified heating (AUTO)....... 5-2
Current vehicle location............................................. 11-2
Custom view screen................................................... 10-7
Customer assistance.................................................. 12-2
D
Dehumidified defrosting or defogging..................... 5-4
Delete destination ....................................................... 2-43
Delete stored items .................................................... 2-97
Deleting stored item................................................... 2-88
Destination screen...................................................... 2-23
Destination weather on suggested
route screen ................................................................. 6-19
Detailed Map Coverage Areas (MCA) for
navigation system........................................................ 11-5
Detour .............................................................................. 2-4
Digital media slots ........................................................ 1-9
Directions provided and distances to
guide points.................................................................. 11-8
Display adjustment........................................................ 7-4
Display of current vehicle location.......................... 11-2
Display settings ............................................................. 7-4
Display urgent traffic information .............................. 6-9
Displaying current vehicle location........................... 2-7
Displaying how to operate Voice
Recognition System ................................................... 8-13
Displaying weather information screen.................. 6-13
Driver’s notes screen .............................................. 10-28
Driving record screen.............................................. 10-25
Driving support screen ........................................... 10-17
During a call ................................................................... 4-7
DVD (Digital Versatile Disc) player operation...... 3-16
E
Editing address book................................................. 2-78
End-user terms ......................................................... 11-14
Example of touch panel operation.......................... 1-15
F
Fan speed control......................................................... 5-4
Features of multi function display system............... 1-2
Features of this navigation system ........................... 2-3
Finding address........................................................... 2-25
Finding place................................................................ 2-27
FM-AM-SAT radio with Compact Disc
(CD) player ................................................................... 3-12
For safe operation......................................................... 0-2
Fuel economy information........................................... 6-4
Fuel economy screen.............................................. 10-23
Full screen display ...................................................... 7-11
Functions disabled while driving............................... 0-4
G
Gear position screen............................................... 10-22
Giving voice commands................................... 8-4, 8-17
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13-2
H
Heating (A/C OFF)....................................................... 5-3
How to handle display............................................ 11-16
How to input letters and numbers.......................... 1-16
How to order map data updates ......................... 11-13
How to park with predicted course lines ............... 9-5
How to read displayed lines ...................................... 9-2
How to switch screens.............................................. 10-6
How to use this manual .............................................. 0-2
How to view screen ..................................................... 5-2
How to view the function meter screen................ 10-4
I
Image viewer ................................................................ 7-11
In-cabin microfilter ........................................................ 5-6
Incorrect display of vehicle position....................... 11-3
Info on route................................................................... 6-8
Information screen ........................................................ 6-2
iPod
®player operation............................................... 3-24
L
Language and unit settings........................................ 7-9
Language settings......................................................... 7-9
Laser product................................................................. 0-5
List screen .................................................................... 1-14
Looking at information on map................................ 2-17
M
Maintenance information ............................................. 6-6
Maintenance of display........................................... 11-17
Making a call .................................................................. 4-6
Manual operation........................................................... 5-4Map data .................................................................... 11-13
Map menu screen ....................................................... 2-19
Map settings................................................................... 2-5
Map symbols ................................................................ 2-22
Map types ....................................................................... 2-5
Map update .................................................................. 6-21
Map view settings....................................................... 2-13
Menu screen and how to operate .......................... 1-12
Moving map.................................................................... 2-7
Multi function meter...................................................... 1-2
Multi function meter list ............................................. 10-2
N
Navigation ..................................................................... 12-3
Navigation setting ....................................................... 2-92
Navigation system......................................................... 1-2
Nearby traffic info.......................................................... 6-9
NISSAN Voice Recognition........................................ 8-2
Notes on NavTraffic information........................... 11-11
Notes on NavWeatherXM information................ 11-12
Notes on voice guidance....................................... 11-10
Number input screen.................................................. 1-17
O
Other navigation settings.......................................... 2-93
Outside air circulation.................................................. 5-5
P
Performance and vehicle information panel ...... 10-10
Phone selection............................................................. 4-4
Phone setting................................................................. 4-7
Places of interest (places) directory ........................ 2-3
Procedures after setting destination...................... 2-44
Q
Quick Dial ....................................................................... 4-4
R
RearView monitor.......................................................... 9-2
Receiving a call ............................................................. 4-6
Reference symbols ....................................................... 0-2
Regulatory information ................................................. 4-3
Repeating voice guidance ..................................... 11-10
Reset all navigation settings to default ................. 2-97
Route calculation......................................................... 11-6
Route calculation and visual guidance.................. 12-6
Route guidance ...................................... 2-3, 2-44, 11-8
Route guidance settings ........................................... 2-68
Route screen................................................................ 2-54
S
Safety information ......................................................... 0-2
Safety notes.................................................................. 10-2
Searching from address book ................................. 2-33
Selecting panel............................................................ 10-7
Servicing air conditioner.............................................. 5-7
Setting alternate command mode........................... 8-22
Setting by phone number ......................................... 2-37
Setting city center....................................................... 2-41
Setting color theme...................................................... 7-5
Setting destination...................................................... 2-23
Setting freeway entrance/exit................................... 2-38
Setting from stored routes........................................ 2-36
Setting home as destination .................................... 2-32
Setting intersection..................................................... 2-39
Setting point on map ................................................. 2-42
Setting previous destination..................................... 2-34
Setting previous start point ...................................... 2-35
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Setting the image viewer .......................................... 7-11
Settings screen.............................................................. 7-2
Speaker adaptation..................................................... 8-22
Speed limit indication on map................................. 2-93
Standard mode.............................................................. 8-2
Start-up screen............................................................ 1-11
Status screen................................................................. 6-2
Steering screen ........................................................ 10-21
Steering switch............................................................ 1-10
Stopwatch screen.................................................... 10-25
Storing a location/route............................................. 2-72
Storing avoid area....................................................... 2-77
Storing location ........................................................... 2-72
Storing route ................................................................ 2-75
Storing tracked route ................................................. 2-76
System feedback announcement modes.............. 8-22
T
Tire pressure information............................................. 6-4
To turn the system OFF............................................... 5-5
Touch panel operation ............................................... 1-15
Trademarks...................................................................... 0-5
Traffic information........................................................ 12-9
Traffic information on map ........................................ 6-10
Traffic information settings........................................ 6-11
Transferring information to/from address book.... 2-91
U
Unit settings ................................................................... 7-9
Unit settings (Tire Pressure) .................................... 7-10
USB memory operation............................................. 3-18
Using Voice Recognition System................... 8-4, 8-17
V
Vehicle icon .................................................................. 12-4
Vehicle information display.......................................... 6-4
Ventilators........................................................................ 5-6
Viewing available traffic information ......................... 6-7
Viewing available weather information................... 6-12
Viewing GPS current location information ........... 6-22
Viewing information about current
vehicle location .............................................................. 6-3
Viewing navigation system version information.... 6-22
Voice command examples ............................... 8-9, 8-24
Voice commands........................................................... 4-3
Voice guidance ................................................... 2-4, 12-8
Voice recognition...................................................... 12-12
Volume adjustment........................................................ 7-6
W
What is GPS (Global Positioning System)?........ 11-2
When gray road is displayed on map ................... 11-6
X
XM NavTraffic®information......................................... 2-3
13-3