2014 MERCEDES-BENZ SPRINTER MY14 Warranty Manual

6What’s Covered
H. If Your Vehicle Leaves the United
States (We Include U.S. Possessions
and Territories as Part of the United
States for Warranty Purposes):
EXCEPT WHERE SPECIFICALLY
REQUIRED BY LAW, THERE IS NO
WARRANTY COVERAGE ON THIS
VEHICLE IF IT IS SOLD IN OR
REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.
This policy does not apply to vehicles
that have received authorization for
export from the vehicle distributor.
Authorized Sprinter Dealers may not
give authorization for export. You
should consult an authorized Sprinter
Dealer to determine this vehicle’s
warranty coverage if you have any
questions.
This policy does not apply to vehicles
registered to U.S. government officials
or military personnel on assignment
outside of the United States.
New Vehicle Limited Warranty: (cont’d)
E. When It Begins
The New Vehicle Limited Warranty
begins on either of the following dates,
whichever is earlier:
• the date you take initial delivery of
the vehicle;
or
• the date when the vehicle was first
put into service - for example, as an
authorized Sprinter Dealer “demo” or
as a company vehicle of the vehicle
distributor.
F. When It Ends
The New Vehicle Limited Warranty lasts
for 36 months from the date it begins
or for 36,000 miles on the odometer,
whichever occurs first. But the following
items are covered only for defects in
material or factory workmanship for
12 months or for 12,000 miles on the
odometer, whichever occurs first:
• brakes (rotors, pads, linings, and
drums);
• wiper blades;
• clutch disc and linings;
• receiver-drier filter;
• windshield and rear window (due to
stress cracks); and
• wheel alignment and wheel balancing G. Registration and Operation
Requirements
The New Vehicle Limited Warranty covers
your vehicle only if:
•
it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or
Canada, see (
e Page 21); and
• it’s operated and maintained in the
manner described in your Operator’s
Manual and Maintenance Booklet.
Service and Warranty

7
What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine
Limited Warranty for up to 5 years
or 100,000 miles on the odometer,
whichever comes first.
B. What’s Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and
components are covered by the Diesel
Engine Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed
components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal
parts
• valve covers
• water pump and housing C. When It Begins
The Diesel Engine Limited Warranty
begins on either of the following dates,
whichever is earlier:
•
the date you take delivery of the
vehicle;
or
• the date when the vehicle was first
put into service - for example, as
a dealer“ demo” or as a company
vehicle of the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty
covers the cost of towing your vehicle to
the nearest authorized Sprinter Dealer if
your vehicle cannot be driven because a
covered part has failed. For information
on how to get towing service in the United
States and Canada, see (
e Page 21).
Service and Warranty

8What’s Covered
Corrosion Warranty
A. What’s Covered
This corrosion warranty covers the cost
of all parts and labor needed to repair
or replace any sheet metal panels that
get holes from rust or other corrosion.
If a hole occurs because of something
other than corrosion, this limited warranty
does not apply. Cosmetic or surface
corrosion - resulting, for example, from
stonechips or scratches in the paint - is
not covered. For more details on what is
not covered by this limited warranty, see
(
e Page 10).
B. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (
e Page 5). This limited
warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is
36 months, with no mileage limit.
• For an outer-body sheet metal
panel-one that is finish-painted and
that someone can see when walking
around the vehicle - the limits are
5 years or 100,000 miles on the
odometer, whichever occurs first. Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and
materials for 10 years, regardless of
mileage. This limited warranty does not
cover replacement of seatbelts and
related components required as the result
of collision.
Service and Warranty

9
What’s Not Covered
Items Which Are Not Covered:
TIRE AND RIM DAMAGE: Damage
to the tires such as punctures, cuts,
snags, bruises, impact damage and
breaks resulting from pothole impact,
curb impact, or from other objects/
road hazards is not covered. Damage
from incorrect inflation, excessive axle
load, high speed spinning (when stuck
in ice, mud or snow), tire chains, racing
or competitive driving events, incorrect
mounting or demounting, improper
puncture repair, misuse, negligence,
alteration and misapplication is not
covered. Rapid or irregular tire tread wear
due to lack of tire rotation according to
the recommended intervals specified in
your vehicle‘s maintenance booklet or
incorrect wheel alignment or tire balance
is not covered. Tire tread wear is also not
covered.
Damage to the rims resulting from
pothole impact, curb impact, or from
other objects/road hazards is not
covered.
WHEEL ALIGNMENT: Adjustments for
road crown issues are not covered.
BRAKE PADS AND DISCS: Replacement
due to normal wear or as part of regular
maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged
or worn wiper blades and wiper blade
inserts are not covered. DAMAGE DUE TO ACCIDENTS, MISUSE
OR NEGLIGENCE: Accidents or damage
from objects striking the vehicle. Misuse
of the vehicle such as driving into or over
potholes, curbs, or other objects/road
hazards; overloading, improper operation,
storage or transport (Proper use is
described in the Operator’s Manual).
DAMAGE DUE TO LACK OF
MAINTENANCE: Lack of proper
maintenance as described in the
Maintenance Booklet. Use of service
parts or fluids, such as paper oil filters
or improper engine oil, which are non-
approved by MBUSA, will cause engine
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILITY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services required
and are not covered by this warranty. See
Maintenance Booklet for details.
Damage caused by the use of improper
filters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is not
covered.
Service and Warranty

10What’s Not Covered
Items Which Are Not Covered: (cont’d)
DAMAGE DUE TO ALTERATIONS:
Alterations by changing or adding to
the vehicle can adversely affect its
performance, reliability and longevity and
are not covered by this warranty.
DAMAGE CAUSED BY REPAIR PARTS
AND MISFUELING: MBUSA strongly
warns against the introduction of fuels
with an anti-knock index less than 91
octane or ethanol blends greater than
E10 in non flex-fuel capable gasoline
engine equipped vehicles, and in
vehicles equipped with a diesel engine,
strongly warns against the introduction
of biodiesel blends greater than B5.
Malfunctions caused by the use of other
than Genuine Mercedes-Benz parts and
accessories and damages or malfunctions
resulting from incorrect fuel usage, poor
fuel quality (including biodiesel blends
not meeting ASTM D6751 or EN590
quality standards) or from blending
additional fuel additives other than those
expressly approved for use in exceptional
circumstances (see vehicle operator’s
manual) by MBUSA are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions
caused by body repairs not performed
in accordance with Mercedes-Benz
specified repair procedures or otherwise
improperly performed are not covered by
this warranty. ALTERED ODOMETER: No warranty
coverage shall apply to any vehicle on
which the odometer has been altered and
the actual mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT:
Parts made from cloth or leather
(upholstery, convertible tops, trim items),
wood, paint or chrome which have been
affected by airborne fallout, such as
chemical and tree sap, or by road salt,
hail, windstorm or other environmental
factors are not covered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does
not cover payment for loss of use of
the vehicle during warranty repairs nor
lodging bills, substitute transportation
rentals, or other travel costs, telephone
calls, loss of pay, or other economic loss
or consequential damages.
CHANGES IN DESIGN: The manufacturer
has reserved the right to make any
changes in design or to make additions
to, or upon its products without incurring
any obligations to install the same
equipment on motor vehicles previously
built.
Service and Warranty

11
What’s Not Covered
Items Which Are Not Covered: (cont’d)
RACING OR COMPETITIVE EVENTS: This
warranty does not cover the costs of
repairing damage or conditions caused
by racing, nor does it cover the repair of
any defects that are found as the result of
participating in a racing event.
DAMAGE TO INTERIOR SURFACES:
Damage to finished interior surfaces
such as upholstery, wood, leather,
suede, plastic, chrome, glass, rug, and
paint caused by external influence,
misuse, or negligence is not covered.
Some examples include, but are not
limited to, spills, chafe marks, scratches,
and impressions from heavy objects
or clamping force (such as a strap or
mounting device). Damage from the
use of third party accessories such as
steering wheel locks or vent-mounted air
fresheners is also not covered..
Insurance Write-Off; or Repaired or
Replaced Parts
Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing company
determined the vehicle to be a “total
loss”, “write off” or equivalent, is not
covered by this warranty. This includes
but is not limited to vehicles issued a
“salvage”, “scrap”, “dismantled” or
similar title under any state’s law. Any parts repaired or replaced under an
insurance claim or required as a result
of events which are not covered under
this warranty (see “Items Which Are Not
Covered”, (
e Page 9)), for example,
damages due to accidents, misuse,
or negligence, and in either case, any
subsequent consequential damage to the
vehicle are not covered by this warranty.
Restricted Warranty
Your warranties can also be restricted by
the vehicle warrantor.
The vehicle warrantor may restrict the
warranty on your vehicle if the vehicle is
not properly maintained, or if the vehicle
is abused or neglected, and the abuse
or neglect interferes with the proper
functioning of the vehicle. If the warranty
is restricted, coverage may be denied
or subject to approval by the vehicle
warrantor before covered repairs are
performed.
Service and Warranty

12Other Terms of Your Warranties
Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This
service is intended to reduce the amount
of time your vehicle is not available
for your use because of repairs. Parts
used in exchange service may be new,
remanufactured, reconditioned, or
repaired, depending on the part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-
depleting agents, the EPA requires
the capture, purification, and reuse of
automotive air conditioning refrigerant
gases. As a result, a repair to the sealed
portion of your air conditioning system
may involve the installation of purified
reclaimed refrigerant. Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while
it was being shipped to the authorized
Sprinter Dealer.
Such a defect or damage is usually
detected and corrected at the factory.
In addition, authorized Sprinter Dealers
must inspect each vehicle before delivery.
They repair any defects or damage
detected before the vehicle is delivered
to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Service and Warranty

13
Notes
Service and Warranty