2014 MERCEDES-BENZ SPRINTER MY14 Warranty Manual

WARRANTY COVERAGE AT A GLANCE
(Complete warranty coverage starts on (e Page 4))
DESCRIPTIONYears:1
2333557
Miles (thousands):12243650UNL 50100 70
New Vehicle Limited Warranty
Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited
Warranty:
All Panels
Outer Panels

Federal Emission Warranty - Diesel
California Emission Warranty - Diesel
(California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington)
Short Term
Long Term
Diesel Engine Limited Warranty
The following terms are referred to in this booklet as:
Vehicle Distributor / Vehicle Warrantor / Parts Distributor
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
Mercedes-Benz USA, LLC is a Daimler company.

Service and Literature
Reprinting, translation and copying, even
of excerpts, are not permitted without our
prior authorization in writing.
Press time July, 2013
Printed in U. S. A.
Internet
For further information please visit
www.mbsprinterusa.com
Models
2500 (Engine 651)
3500 (Engine 651)
2500 (Engine 642)
3500 (Engine 642)

1

Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second Mileage at Purchase
Purchase Date of Second Mileage at Purchase
Purchase
Warranty Coverage applies to all vehicle owners during the warranty coverage period.
To protect you in the event of a recall or any questions concerning your limited
warranty, please fill out and return the business reply card included in this booklet to
inform us about ownership or address changes.
Service and Warranty

2
IMPORTANT
This booklet contains the warrantor’s limited warranties.
It should be kept in your vehicle and presented to your
authorized Sprinter Dealer if any warranty service is needed.
The limited warranty text begins on (
e Page 4) of this
booklet.
Service and Warranty

3
Contents
Your Legal Rights Under These Limited Warranties ...................................................... 4
What’s Covered New Vehicle Limited Warranty ........................................................................\
......... 5
Diesel Engine Limited Warranty ........................................................................\
....... 7
Corrosion Warranty ........................................................................\
......................... 8
Restraint System Limited Warranty ........................................................................\
.. 8
What’s Not Covered Items Which Are Not Covered ........................................................................\
......... 9
Insurance Write-Off; or Repaired or Replaced Parts ............................................... 11
Restricted Warranty ........................................................................\
...................... 11
Other Terms of Your Warranties Exchanged Parts May Be Used in Warranty Repairs ............................................... 12
Pre-Delivery Service ........................................................................\
..................... 12
Production Changes ........................................................................\
...................... 12
Emission Warranties Required by Law Federal Emission Warranty - Diesel Heavy Duty ..................................................... 14
California Emission Warranty - Diesel Medium Duty ............................................... 16
How to Get Warranty Service Where to Take Your Vehicle ........................................................................\
........... 21
How to Get Tow Service - U.S. or Canada Only ...................................................... 22
Emergency Warranty Repairs ........................................................................\
........ 22
Further Steps You Can Take and How to Get More Information .............................. 23
Getting Service Under the California Emission Warranties ..................................... 23
How to Deal with Warranty Problems Steps to Take ........................................................................\
................................ 25
Helpful Addresses and Telephone Numbers ........................................................... 26
Optional Service Contract ........................................................................\
................ 27
Maintenance General Information ........................................................................\
...................... 28
Where to Go For Maintenance ........................................................................\
....... 28
Notice of Address Change or Pre-Owned Vehicle Purchase ........................... Centerfold
Service and Warranty

4Your Legal Rights Under These Limited Warranties
The limited warranties contained in this booklet are the only express warranties
that the vehicle warrantor makes for your vehicle. These limited warranties give
you specific legal rights. You may also have other rights that vary from state to
state.
For example, you may have some implied warranties, depending on the state
where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time
periods covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these
implied warranties do not apply and the vehicle warrantor completely disclaims
them to the extent allowed by law. And the implied warranty of fitness for a
particular purpose does not apply if your vehicle is used for racing, even if the
vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts,
so the above limitations may not apply to you.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR
CONSEQUENTIAL DAMAGE SUCH AS DAMAGE OR INJURY TO PERSON OR
PROPERTY OR LOSS OF REVENUE WHICH MIGHT BE PAID, INCURRED OR
SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR ASSEMBLY WHICH
MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation on how long an implied warranty lasts, so
the above limitation may not apply to you.
Service and Warranty

5
What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the
warranties you receive as a owner. Your
vehicle is covered under the terms of
these “Warranties” and your nearest
authorized Sprinter will exchange or
repair any defective parts in accordance
with the terms of such warranties within
stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty
warrants to the original and each
subsequent owner of a new Sprinter
vehicle that any authorized Sprinter
Dealer will make any repairs or
replacements necessary to correct
defects in material or workmanship
arising during the warranty period.
ANY AUTHORIZED SPRINTER DEALER:
Any authorized Sprinter dealer of the
owner’s choice will perform warranty
repairs or replacements. The vehicle
should be delivered to an authorized
Sprinter dealer during normal service
hours. A reasonable time should
be allowed after taking the vehicle
to an authorized Sprinter dealer for
performance of the repair. C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
•
tires; or
• items added or changed after
your Sprinter vehicle left the
manufacturing plant, such as
accessories or protection products,
or items changed because of
customization or van conversion
(except Genuine Mercedes-Benz
accessories designed for Sprinter,
and installed by an authorized
Sprinter Dealer). Be sure you get a
copy of any warranty that applies
to these items from your authorized
Sprinter Dealer, or from the maker
of the product. You can find the tire
warranty statements in your Owner’s
Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty, the
Diesel Engine Limited Warranty, and the
Spare Parts Warranty covers the cost
of towing your vehicle to the nearest
authorized Sprinter Dealer if your vehicle
cannot be driven because a covered part
has failed, see (
e Page 22).
Service and Warranty