
Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 362).
or
X Jump-start the vehicle (Y page 364).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is
in the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 88) and replace it if necessary
(Y page 88).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury. Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld- erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the out-
side, the double-lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac-
tivate the double lock function by deactivat-
ing the interior motion sensor (Y page 81).90
DoorsOpening and closing

The doors can then be opened from the inside
after the vehicle has been locked from the
outside. The anti-theft alarm system is trig-
gered if the door is opened from the inside.
Switch off the alarm .
All countries: G
WARNING
If children are left unsupervised in the vehicle, they can:
R open doors and endanger other persons or
road users
R climb out and be injured by the traffic
R operate vehicle equipment and, for exam-
ple, trap themselves.
Children could also set the vehicle in motion, for example by:
R releasing the parking brake
R shifting the automatic transmission out of
park position P
R starting the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle. Always
keep the key out of reach of children.
Stow luggage or loads preferably in the boot. Observe the loading guidelines (Y page 314).Unlocking and opening the doors
from the inside
i When a door is opened, the side window
on that side opens slightly. When the door
is closed, the side window is raised again.
! The side windows will not open/close if
the battery is discharged or if the side win-
dows have iced up. It will then not be pos-
sible to close the door. Do not attempt to
force the door to close. You could other-
wise damage the door or the side window.
Only for the United Kingdom: if the vehicle
has been locked with the key or with KEY-
LESS-GO, the double lock function is activa- ted as standard. It is then not possible to open
the doors from inside the vehicle. You can
deactivate the double lock function by deac-
tivating the interior motion sensor . The doors can then be opened from the inside after thevehicle has been locked from the outside. The
anti-theft alarm system is triggered if the door
is opened from the inside. Switch off the
alarm (Y page 80).
For all countries except the United King-
dom:
You can open a door from inside the vehicle
even if it has been locked. If the vehicle has
previously been locked with the key or with
KEYLESS-GO, opening a door from the inside will trigger the anti-theft alarm system.
Switch off the alarm (Y page 80). X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and opens. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock and unlock the vehicle from the inside. The buttons are located on
both doors. Doors
91Opening and closing Z

R
Press the remote operating switch on the
driver's door, or
R In vehicles with HANDS-FREE ACCESS:
kick into the sensor detection range
under the bumper with your foot.
i If the
F button on the key is pressed or
HANDS-FREE ACCESS is initiated after the
closing process is stopped, the boot lid
opens.
Vehicles with boot lid remote closing fea- ture and KEYLESS-GO: when all the doors
are closed, you can simultaneously close the
boot lid and lock the vehicle. The key must be located to the rear of the vehicle.
X Press and release locking button ;on the
boot lid.
If a KEYLESS-GO key is detected outside
the vehicle, the boot lid closes and the vehi-
cle locks.
i If KEYLESS-GO detects a key in the boot,
the boot lid opens again after it is closed.
If KEYLESS-GO detects a second key out-
side the vehicle, the boot lid remains
closed. HANDS-FREE ACCESS
Important safety notes G
WARNING
The vehicle exhaust system can become very
hot. If you use HANDS-FREE ACCESS, you
could burn yourself by touching the exhaust
system. There is a risk of injury. Always
ensure that you only make a leg movement
within the detection range of sensors.
! If the key is within the rear detection
range of KEYLESS-GO, the following situa-
tions, for example, could lead to the boot lid opening unintentionally:
R using a car wash
R using a high-pressure cleaner
Make sure that the key is at least 3 m away
from the vehicle. General notes With KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the boot lid or
stop the procedure without using your hands. This is useful if you have your hands full. To do
this, make a kicking movement under the
bumper with your foot.
Observe the following points:
R Carry your KEYLESS-GO key about your
person. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
R When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clear-
ance to the rear of the vehicle. You could
otherwise lose your balance, e.g. on ice. R
Always ensure that you only make a kicking
movement within the detection range of
sensors :.
R Stand at least 30 cm away from the rear
area while doing so.
R Do not come into contact with the bumper
while making the kicking movement. Oth-
erwise, the sensors may not function cor-
rectly.
R HANDS-FREE ACCESS does not function
when the engine is started.
R If a KEYLESS-GO key is within the rear
detection range of KEYLESS-GO, HANDS-
FREE ACCESS could be triggered. The boot 96
BootOpening and closing

G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R while resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing, make sure that no parts of the
body are in the closing area. If someone
becomes trapped, press the switch to open
the side window again. Opening and closing the side win-
dows
The switches for all side windows are located
on the driver's door. There is also a switch for
the front-passenger side window on the front- passenger door.
The switches on the driver's door take prec-
edence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the key to position 1or 2in the ignition
lock (Y page 159).
X To open manually: press and hold the cor-
responding switch.
X To open fully: press the switch beyond the
point of resistance and release it.
Automatic operation is started. X
To close manually: pull and hold the cor-
responding switch.
X To close the front side windows fully:
pull the corresponding switch beyond the
pressure point and release it.
Automatic operation is started.
X To interrupt automatic operation:
press/pull the corresponding switch again.
i You can continue to operate the side win-
dows after switching off the engine or
removing the key. This function remains
active for five minutes or until you open a
door.
i Before opening or closing the side win-
dows, a check is carried out to see whether a valid key is in the vehicle, if:
R a side window switch is pressed or pulled
and
R the Start/Stop button is used instead of
the key in the ignition lock
and
R the engine is not running
This is carried out by means of a brief radio
connection between the vehicle and the
key. Convenience opening feature
General notes You can ventilate the vehicle before you start
driving.
If the key is in close proximity to the vehicle,
the convenience opening function is availa-
ble.
To do this, the key is used to carry out the
following functions simultaneously:
R unlock the vehicle
R open the side windows
R open the roller sunblind of the panorama
roof
R switch on the seat ventilation for the driv-
er's seat 100
Side windowsOpening and closing

X
Keep the 3switch pulled for an addi-
tional second.
X Make sure that the roller sunblind
(Y page 102) can be opened fully again.
X If this is not the case, repeat the steps
above again.
X If the roller sunblind still does not operate
smoothly, please contact a qualified spe-
cialist workshop. MAGIC SKY CONTROL
General notes MAGIC SKY CONTROL is a glass roof, the
transparency of which can be changed by
applying electrical voltage.
MAGIC SKY CONTROL can be switched
between darkened and transparent states.
i MAGIC SKY CONTROL darkens automat-
ically after a short period when you turn the key to position 0or remove the key.
Risk of electric shock G
DANGER
MAGIC SKY CONTROL operates using high
voltage. If the roof lining behind the panorama roof is damaged or removed, electrical com-
ponents will be exposed. If you touch these
components, you could get an electric shock.
There is a risk of fatal injury.
R Never remove the roof lining behind the
panorama roof.
R If the roof lining is damaged, never touch
the electrical components behind it.
R Always have work on the MAGIC SKY CON-
TROL carried out at a qualified specialist
workshop.
The high-voltage components of MAGIC SKY
CONTROL are protected above the roof lining.
The MAGIC SKY CONTROL voltage trans-
former is stamped with a high-voltage sym-
bol, warning you about the high voltage. The electric cables of the high-voltage section are
coloured orange.
MAGIC SKY CONTROL operation X
Turn the key to position 1or 2in the ignition
lock (Y page 159).
MAGIC SKY CONTROL switches to the
state it was set to before the engine was
switched off.
X To change the degree of transparency:
press button :.
i At sub-zero temperatures, the change is
slower and uneven. The entire process may
take some time. 104
Panorama roofOpening and closing

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos- sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 25). Correct driver's seat position
G
WARNING
You could lose control of the vehicle while
driving if you:
R adjust the driver's seat, steering wheel or
mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirrors and fasten your seat
belt before starting the engine. X
Observe the safety guidelines on seat
adjustment (Y page 107).
X Make sure that seat =is correctly adjus-
ted (Y page 108).
When adjusting the seat, make sure that:
R you are as far away from the driver's airbag
as possible
R you are sitting in a normal upright position
R you can fasten the seat belt properly
R you have moved the backrest to an almost
vertical position
R you have set the seat angle so that your
thighs are gently supported
R you can depress the pedals properly
X Check whether the head restraint is adjus-
ted correctly.
When doing so, make sure that you have
adjusted the head restraint so that the back
of your head is supported at eye level by the centre of the head restraint.
X Observe the safety guidelines on steering
wheel adjustment (Y page 114).
X Make sure that steering wheel :is adjus-
ted correctly (Y page 114).
When adjusting the steering wheel, make
sure that:
R you can hold the steering wheel with your
arms slightly bent
R you can move your legs freely
R you can see all the displays in the instru-
ment cluster clearly
X Observe the safety guidelines for seat belts
(Y page 44).
X Check whether you have fastened seat
belt ;properly (Y page 46).
The seat belt should:
R fit snugly across your body
R be routed across the middle of your shoul-
der
R be routed across your hips in the pelvic
area
X Before starting off, adjust the rear-view mir-
ror and the exterior mirrors so that you 106
Correct driver's seat positionSeats, steering wheel and mirrors

have a good view of road and traffic condi-
tions (Y page 118).
X Store the seat, steering wheel and exterior
mirror settings using the memory function
(Y page 120). Seats
Important safety notes
G
WARNING
If children adjust the seats, they could
become trapped, especially if they are unat-
tended. There is a risk of injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle. G
WARNING
You could lose control of the vehicle while
driving if you:
R adjust the driver's seat, steering wheel or
mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirrors and fasten your seat
belt before starting the engine. G
WARNING
If you adjust the seat height carelessly, you or other vehicle occupants could be trapped andthereby injured. Children in particular could
accidentally press the electrical seat adjust-
ment buttons and become trapped. There is a
risk of injury.
While moving the seats, make sure that your
hands or other body parts do not get under the
lever assembly of the seat adjustment sys-
tem. G
WARNING
When adjusting a seat, you or another vehicle occupant could become trapped by the guide rail of the seat, for instance. There is a risk of
injury.
Make sure that no one has any part of their
body within the sweep of the seat when
adjusting it. G
WARNING
The head restraints cannot provide the inten-
ded protection unless they are fitted and
adjusted correctly. There is an increased risk of injury to the head and neck in the event of
an accident or sudden braking, for example.
Always drive with the head restraints fitted.
Ensure that the centre of the head restraints
support the back of each vehicle occupant's
head at eye level before driving off. G
WARNING
The seat belt does not offer the intended level of protection if you have not moved the back-
rest to an almost vertical position. When brak-
ing or in the event of an accident, you could
slide underneath the seat belt and sustain
abdomen or neck injuries, for example. This
poses an increased risk of injury or even fatal injury.
Adjust the seat properly before beginning
your journey. Always ensure that the backrest
is in an almost vertical position and that the
shoulder section of your seatbelt is routed
across the centre of your shoulder.
! To avoid damage to the seats and the seat
heating, observe the following information:
R do not spill any liquids on the seats. If
liquid is spilled on the seats, dry them as
soon as possible.
R if the seat covers are damp or wet, do not
switch on the seat heating. The seat
heating should also not be used to dry
the seats.
R clean the seat covers as recommended;
see "Interior care".
R do not transport heavy loads on the
seats. Do not place sharp objects on the
seat cushions, e.g. knives, nails or tools. Seats
107Seats, steering wheel and mirrors Z

Adjusting the front-passenger seat
X
To select the front-passenger seat:
press button :repeatedly until the indi-
cator lamp in the button lights up.
When the indicator lamp in button :lights
up, for the front-passenger seat you can
adjust:
R seat adjustment (Y page 108)
R seat heating (Y page 111)
R seat ventilation (Y page 113)
R the memory function to call up or save set-
tings (Y page 120) Adjusting the head restraints
Adjusting the front head restraints Important safety notes
G
WARNING
You could lose control of the vehicle while
driving if you:
R adjust the driver's seat, steering wheel or
mirrors
R fasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirrors and fasten your seat
belt before starting the engine. G
WARNING
The head restraints cannot provide the inten-
ded protection unless they are fitted and
adjusted correctly. There is an increased risk of injury to the head and neck in the event of
an accident or sudden braking, for example.
Always drive with the head restraints fitted.
Ensure that the centre of the head restraints
support the back of each vehicle occupant's
head at eye level before driving off.
General notes
Pay attention to the important safety notes
(Y page 107).
Do not interchange the head restraints of the
front and rear seats. Otherwise, you will not
be able to adjust the height and angle of the
head restraints to the correct position.
Adjusting the head restraints manually This function allows you to adjust the dis-
tance between the head restraint and the
back of the head.
X To move forwards: pull the head restraint
forwards in the direction of the arrow until
it engages in the desired position.
X To move backwards: press and hold
release button :.
X Push the head restraint back.
X Release the release button once the head
restraint is in the desired position.
X Ensure that the head restraint has engaged
properly.
Adjusting the front head restraints elec-
trically
The height of the front head restraints can be adjusted using the seat adjustment switch
(Y page 108). Seats
109Seats, steering wheel and mirrors Z