2014 MERCEDES-BENZ CLA phone

An emergency call can also be initiated
manually.
As soonas the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Callmessage.
The audio output is muted.
Once the connection has been made, the
Call Connectedmessage appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
RCurrent location of the vehicle (as
determined by the GPS system)
RVehicle identification number
RInformation on the severity of the accident
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Customer
Assistance Center and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance
Center attempts to get more information
on the emergency.
RIf there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes
continuously.
TheCall Failedmessage appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call
manually:press coverbriefly to open.
XPress SOS buttonbriefly.
The indicator lamp in SOS button
flashes until the emergency call is
concluded.
XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
XAfter the emergency call, close cover.
iIf the mobile phone network is
unavailable, mbrace will not be able to
make the emergency call. If you leave the
vehicle immediately after pressing the SOS
button, you will not know whether mbrace
placed the emergency call. In this case,
always summon assistance by other
means.
Roadside Assistance button
266Features
Stowage and features

XPress Roadside Assistance button.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
buttonflashes while the call is active.
The multifunction display shows the
Connecting Callmessage. The audio
output is muted.
If a connection can be made, theCall
Connectedmessage appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
Avoice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Ypage 271).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
iThe system has not been able to initiate
a roadside assistance call, if:
Rthe indicator lamp for Roadside
Assistance call buttonis flashing
continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
TheCall Failedmessage appears in the
multifunction display.
XTo endacall:press thebutton on the
multifunctionsteering wheel.
or
XPress the corresponding button for ending
a phone call on the audio systemoron
COMAND.
MB Info call button
XPress MB Info call button.
This initiates a call to the Mercedes-Benz
CustomerAssistance Center.
The indicator lamp in MB Info call
buttonflashes while the connection is
being made. The multifunction display
shows theConnecting Callmessage.
The audio system is muted.
If a connection can be made, theCall
Connectedmessage appears in the
multifunction display.
Features267
Stowage and features
Z

If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice outputis not available.
Avoice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other
products and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate
an MB Info call, if:
Rthe indicator lamp in MB Info call
buttonis flashing continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
TheCall Failedmessage appears in the
multifunction display.
XTo endacall:press thebutton on the
multifunctionsteering wheel.
or
XPress the corresponding button for ending
a phone call on the audio systemoron
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-BenzCustomerAssistance
Center.
All other calls can be ended by pressing:
Rthebutton on the multifunction
steering wheel
Rthe corresponding button on the audio
system or on COMAND for ending a
telephone call
iWhen a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Destination Download gives you access to a
data bank with over 15 millionPoints of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
iIf you selectNo, the address can be saved
in the address book.
268Features
Stowage and features

iThe destination download function is
available if the relevant mobile phone
network is available and data transfer is
possible.
iThe destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
iYou can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
currentposition and the desired destination.
You will then be guided live through the
current route section.
Search&Send
General notes
iTo use "Search&Send", your vehicle
must be equipped with mbrace and a
navigation system. Additionally, an mbrace
service subscription must be completed.
"Search & Send" is a destination entry
service.Adestination address which is found
on Google Maps®can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
XGo to the website http://
www.maps.google.com and enter a
destination address into the entry field.
XTo send the destination address to the
e-mail address of your mbrace
account:click on the corresponding
button on the website.
iExample:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
XClick "Send".
iInformation on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
XSwitch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
Adisplay message appears, asking
whether navigation should be started.
XSelectYesby turning\ror sliding
 the COMAND controller and press
\nto confirm.
The system calculates the route and
subsequently starts the routeguidance
with the address entered.
iIf you selectNo, the address can be saved
in the address book.
iIf you have sent more than one
destination address, each individual
destination must be confirmed separately.
iDestination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will
be sentto all the vehicles.
Features269
Stowage and features
Z

Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within fourdays of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After30days, the vehicle can no
longer be opened remotely.
XContactthe following service hotlines:
RUSA:Mercedes-BenzCustomer
Assistance Centerat
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at
1-888-923-8367
You will be asked for yourpassword.
XReturn to your vehicle at the time agreed
upon with the Mercedes-BenzCustomer
Assistance Center.
USAonly:alternatively, the vehicle can be
opened via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e.g.iPhone®,
Blackberry)
To do this, you will need your identification
number and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing
The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372)or 1-866-990-9007
RCanada:Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, theDoors
Locked Remotelymessage appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e.g. iPhone®,
Blackberry)
To do this, you will need your identification
number and password.
iThe vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located.
270Features
Stowage and features

However, only the law enforcement agency
is informed of the location of the vehicle.
iIf the anti-theft alarm system is activated
for longer than 30 seconds,the Mercedes-
Benz Customer Assistance Center is
automatically informed.
Vehicle remote malfunction diagnosis
With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required.You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see theRoadside
Assistance Connectedmessage in the
COMAND display.Ifthe vehicle remote
malfunction diagnosis can be started, the
Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
XConfirm the message withYes.
XWhen theVehicle Diagnosis Please
start ignitionmessage appears, turn
the SmartKey to position2in the ignition
lock (Ypage 137).
XWhen thePlease follow the
instructionsreceivedbyphoneand
move your vehicle to a safe
position.message appears, follow the
customer service representative's
instructions.
The message in the display disappears.
If you selectCancel, the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
You will see theVehicle diagnosis
activated.message.
When the diagnosis is completed, theSend
vehicle diagnostics data//(Voice
connection may be//interrupted
duringdatatransfer)message appears.
The vehicle data can now be sent to the
Customer Assistance center.
XPressOKto confirm the message.
The voice connection with the Customer
Assistance center is terminated.
You will see theVehicle Diagnosis:
Transferring data...message.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
Rtransfer of service data to the Customer
Assistance center. Ifaservice is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
Rmonthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc.Ifapplicable, you will receive
information on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Ypage 26).
Information on Roadside Assistance
(Ypage 23).
Features271
Stowage and features
Z

Garage door opener
Important safety notes
GWARNING
When you operate or programthe garage door
with the integrated garage door opener,
persons in the range of movement of the
garage door can become trapped or struck by
the garage door. There isarisk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbonmonoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces
without sufficient ventilation.
The HomeLink®garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
Use the integrated garage door opener only
on garage doors that:
Rhave safety stop and reverse features and
Rmeet current U.S. federal safety standards
When programming a garage door opener,
park the vehicle outside the garage.
iCertain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center.
Alternatively, you can call the following
telephone assistance services:
RUSA:Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
RCanada:Customer Service at
1-800-387-0100
RHomeLink®hotline 1-800-355-3515
(free of charge)
More information on HomeLink®and/or
compatible products is also available
online at http://www.homelink.com.
iNotes on the declaration of conformity
(Ypage 24).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Programming
Programming buttons
Observe the "Important safety notes"
(Ypage 273).
Integrated garage door opener in the rear-viewmirror
Garage door remote controlis not part of
the integrated garage door opener.
XThe first time before programming, clear
the integrated garage door opener memory
(Ypage 275).
XTurn the SmartKey to position2in the
ignition lock.
Features273
Stowage and features
Z

Checking the oil level using the oil
dipstick
ExampleXPull oil dipstickout of the dipstick guide
tube.
XWipe off oil dipstick.
XSlowly slide oil dipstickinto the guide
tube to the stop, and take it out again.
If the level is between MIN mark"and
MAX mark, the oil level is correct.
XIf the oil level has dropped to MIN mark
"or below, add 1.1 US qt (1.0 liter) of
engine oil.
Adding engine oil
GWARNING
If engine oil comes into contact with hot
components in the engine compartment, it
may ignite. There is a risk of fire and injury.
Make sure that engine oil is notspilled next
to the filler neck. Let the engine cool down
and thoroughly clean the engine oil off the
components before starting the engine.
HEnvironmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful
to the environment.
!Only use engine oils and oil filters that
have been approved for vehicles with a
service system. You can obtain a list of the
engine oils and oil filters tested and
approved in accordance with the
Mercedes-Benz Specifications for Service
Products at any Mercedes-Benz Service
center.
Damage to the engine or exhaust system is
caused by the following:
Rusing engine oils and oil filters that have
not been specifically approved for the
service system
Rreplacing engine oil and oil filters after
the interval for replacementspecified by
the service system has been exceeded
Rusing engine oil additives.
!Do not add too much oil. adding too much
engine oil can result in damage to the
engine or to the catalytic converter. Have
excess engine oil siphoned off.
Example: engine oil capXTurn capcounter-clockwise and remove
it.
XAdd engine oil.
If the oil level is at or below the MIN mark
on the oil dipstick, add 1.1 US qt(1.0 liter)
of engine oil.
XReplace capon the filler neck and turn
clockwise.
Ensure that the cap locks into place
securely.
XCheck the oil level againwith the oil
dipstick (Ypage 282).
Further information on engine oil
(Ypage 348).
282Engine compartment
Maintenance and care